Hi
Many thanks
Please see a snapshot of the debug freshclam log
I think this is the issue but uid/gid is correct for 244 and has full
rewrite on folders
Can't create new file
/var/clamav/tmp/clamav-61f7880d2549a998be74b30d38fe6fc5.tmp in /var/clamav
Hint: The database directory must be writable for UID 244 or GID 244
As I said, if you stop and start freshclam or touch .cvd files it updates
for around a week and then same issue appears again
I do not think it is a time out issue and these servers are situated in a
datacentre on 1 GB link to internet and the default time values would be
used as they are hashed out
I am sorry if I am wrong
Many thanks
John
folder perms
drwxr-xr-x. 3 clamav clamav 4096 Jan 23 15:16 clamav
-rw-r--r-- 1 clamav clamav 296388 Nov 21 12:51 bytecode.cvd
-rw-r--r-- 1 clamav clamav 58022101 Jan 23 15:15 daily.cvd
-rw-r--r-- 1 clamav clamav 117859675 Nov 26 07:38 main.cvd
drwxr-xr-x 2 clamav clamav 4096 Jan 23 15:16 tmp
grep -i timeout /etc/freshclam.conf
# Timeout in seconds when connecting to database server.
#ConnectTimeout 60
# Timeout in seconds when reading from database server.
#ReceiveTimeout 300
Freshclam running normally
wake up
ClamAV update process started at Mon Jan 20 07:21:30 2020
WARNING: Your ClamAV installation is OUTDATED!
WARNING: Local version: 0.102.0 Recommended version: 0.102.1
DON'T PANIC! Read
https://www.clamav.net/documents/upgrading-clamav daily.cvd database is up to date (version: 25700, sigs: 2148000, f-level:
63, builder: raynman)
main.cvd database is up to date (version: 59, sigs: 4564902, f-level: 60,
builder: sigmgr)
bytecode.cvd database is up to date (version: 331, sigs: 94, f-level: 63,
builder: anvilleg)
--------------------------------------
Received signal: wake up
ClamAV update process started at Mon Jan 20 09:21:30 2020
WARNING: Your ClamAV installation is OUTDATED!
WARNING: Local version: 0.102.0 Recommended version: 0.102.1
DON'T PANIC! Read
https://www.clamav.net/documents/upgrading-clamav daily.cvd database is up to date (version: 25700, sigs: 2148000, f-level:
63, builder: raynman)
main.cvd database is up to date (version: 59, sigs: 4564902, f-level: 60,
builder: sigmgr)
bytecode.cvd database is up to date (version: 331, sigs: 94, f-level: 63,
builder: anvilleg)
--------------------------------------
freshclam debug error
Received signal: wake up
ClamAV update process started at Mon Jan 20 11:21:30 2020
WARNING: Your ClamAV installation is OUTDATED!
WARNING: Local version: 0.102.0 Recommended version: 0.102.1
DON'T PANIC! Read
https://www.clamav.net/documents/upgrading-clamav daily.cvd database is up to date (version: 25700, sigs: 2148000, f-level:
63, builder: raynman)
main.cvd database is up to date (version: 59, sigs: 4564902, f-level: 60,
builder: sigmgr)
bytecode.cvd database is up to date (version: 331, sigs: 94, f-level: 63,
builder: anvilleg)
--------------------------------------
Received signal: wake up
ClamAV update process started at Mon Jan 20 13:21:30 2020
WARNING: Your ClamAV installation is OUTDATED!
WARNING: Local version: 0.102.0 Recommended version: 0.102.1
DON'T PANIC! Read
https://www.clamav.net/documents/upgrading-clamav daily database available for update (local version: 25700, remote version:
25701)
ERROR: downloadFile: Can't create new file
/var/clamav/tmp/clamav-0636ba9bf0c524ebd0f0af59117dabf9.tmp in /var/clamav
Hint: The database directory must be writable for UID 244 or GID 244
WARNING: getcvd: Can't download daily.cvd from
https://database.clamav.net/daily.cvd ERROR: Unexpected error when attempting to update database: daily
WARNING: fc_update_databases: fc_update_database failed: Failed to
read/write file to database directory (10)
ERROR: Database update process failed: Failed to read/write file to database
directory (10)
ERROR: Update failed.
--------------------------------------
Received signal: wake up
ClamAV update process started at Mon Jan 20 15:21:30 2020
WARNING: Your ClamAV installation is OUTDATED!
WARNING: Local version: 0.102.0 Recommended version: 0.102.1
DON'T PANIC! Read
https://www.clamav.net/documents/upgrading-clamav daily database available for update (local version: 25700, remote version:
25701)
ERROR: downloadFile: Can't create new file
/var/clamav/tmp/clamav-61f7880d2549a998be74b30d38fe6fc5.tmp in /var/clamav
Hint: The database directory must be writable for UID 244 or GID 244
WARNING: getcvd: Can't download daily.cvd from
https://database.clamav.net/daily.cvd ERROR: Unexpected error when attempting to update database: daily
WARNING: fc_update_databases: fc_update_database failed: Failed to
read/write file to database directory (10)
ERROR: Database update process failed: Failed to read/write file to database
directory (10)
ERROR: Update failed
-----Original Message-----
From: clamav-users [mailto:clamav-users-bounces@lists.clamav.net] On Behalf
Of G.W. Haywood via clamav-users
Sent: 24 January 2020 12:20
To: ClamAV users ML
Cc: G.W. Haywood
Subject: Re: [clamav-users] Problem to update virus database
Hi there,
On Fri, 24 Jan 2020, Doc2disk wrote:
> We see this failure to update on both Centros 6 and 7 If you stop and
> start fresh clam or touch the files, the issue goes away for a few
> days
I do not understand these symptoms. What timeouts are you using?
(See below.)
>> On 24 Jan 2020, at 10:55, Matus UHLAR - fantomas <uhlar@fantomas.sk>
wrote:
>>> On 24.01.20 11:10, Tomasz Mejer via clamav-users wrote:
>>> I have installed ClamAV on my Ubuntu 16.04 LTS machine. I can't
>>> update virus database update.
>>> When I run:
>>>
>>> sudo freshclam
>>
>> you should not run freshclam under root user.
Best to create a separate user such as 'clamav' for this stuff.
>>> i got:
>>> "Download failed (28)
>>> "getcvd: Can't download daily.cvd from
>>> https://database.clamav.net/daily.cvd
If you enable debug logging you may see more helpful information.
When I see (28) it seems to mean that a timeout has been reached.
Perhaps you can increase the two timeouts in the freshclam daemon
configuration (and I suggest that you then restart the daemon).
The timeouts provided by default are I believe too short, I use 1800 seconds
and 600 seconds:
root@pi4b302:~# grep -i timeout /etc/mail/clamav/freshclam.conf
ConnectTimeout 600 ReceiveTimeout 1800
(Yes, this is ClamAV running on a Raspberry Pi4B. :)
>> try running 'https://database.clamav.net/daily.cvd' in /tmp
I think that should read something like
"try running 'wget
https://database.clamav.net/daily.cvd'" HTH
--
73,
Ged.
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