Mailing List Archive: Where to put crontool scripts?

Where to put crontool scripts?

Jan 4, 2017, 8:13 AM

Post #1 of 5 (1066 views)

Hi all,
I'm just wondering if there's a conventional place to store scripts that
run crontool jobs? I've got one to notify people of old tickets, but I'll
be making more, now that this one is working. Thanks again for all the help
with that script, by the way.

I'm considering putting them in /opt/rt4/etc, maybe in a "crontool-scripts"
folder, but I don't know what RT upgrades might do to that. Is it best to
just put them somewhere completely separate, like ~/rt-crontool-scripts, or
can I keep them somewhere in the RT directory tree? Thanks.

--
Alex Hall
Automatic Distributors, IT department
ahall@autodist.com

Re: Where to put crontool scripts? [ In reply to ]

mzagrabe at d

Jan 4, 2017, 8:19 AM

Post #2 of 5 (1064 views)

Permalink

On Wed, Jan 4, 2017 at 10:13 AM, Alex Hall <ahall@autodist.com> wrote:
> Hi all,
> I'm just wondering if there's a conventional place to store scripts that run
> crontool jobs? I've got one to notify people of old tickets, but I'll be
> making more, now that this one is working. Thanks again for all the help
> with that script, by the way.

We just have the whole script in the crontab:

% sudo crontab -l -u rtcrontool
[...]
15 8-16 * * 1-5 /opt/rt4/bin/rt-crontool --log=warning --search
RT::Search::FromSQL --search-arg ' Queue = "Systems" AND Owner =
"Nobody" AND ( Status = "new" OR Status = "open" ) AND ( Starts IS
NULL OR Starts <= "now" ) ' --condition
RT::Condition::CreatedBusinessHoursAgo --condition-arg 4 --action
RT::Action::MailAdminCcs --transaction-type Create --transaction last
--template "Unowned Ticket"
[...]

-m

Re: Where to put crontool scripts? [ In reply to ]

martin.wheldon at greenhills-it

Jan 4, 2017, 8:24 AM

Post #3 of 5 (1064 views)

Permalink

Hi Alex,

We drop ours in /opt/rt4/local/bin.

Martin

On 2017-01-04 16:13, Alex Hall wrote:
> Hi all,
> I'm just wondering if there's a conventional place to store scripts
> that run crontool jobs? I've got one to notify people of old tickets,
> but I'll be making more, now that this one is working. Thanks again
> for all the help with that script, by the way.
>
> I'm considering putting them in /opt/rt4/etc, maybe in a
> "crontool-scripts" folder, but I don't know what RT upgrades might do
> to that. Is it best to just put them somewhere completely separate,
> like ~/rt-crontool-scripts, or can I keep them somewhere in the RT
> directory tree? Thanks.
>
> --
>
> Alex Hall
> Automatic Distributors, IT department
> ahall@autodist.com

Re: Where to put crontool scripts? [ In reply to ]

alex at chmrr

Jan 4, 2017, 9:54 PM

Post #4 of 5 (1047 views)

Permalink

On Wed, 4 Jan 2017 11:13:38 -0500
Alex Hall <ahall@autodist.com> wrote:
> I'm considering putting them in /opt/rt4/etc, maybe in a "crontool-scripts"
> folder, but I don't know what RT upgrades might do to that.

RT upgrades won't remove any extra files you have lying around.
- Alex

Re: Where to put crontool scripts? [ In reply to ]

ahall at autodist

Jan 5, 2017, 2:25 AM

Post #5 of 5 (1045 views)

Permalink

Thanks for the thoughts, everyone. I think we'll keep them under local, in their own folder. Good to know upgrading won't touch anything.

Sent from my iPhone

> On Jan 5, 2017, at 00:54, Alex Vandiver <alex@chmrr.net> wrote:
>
> On Wed, 4 Jan 2017 11:13:38 -0500
> Alex Hall <ahall@autodist.com> wrote:
>> I'm considering putting them in /opt/rt4/etc, maybe in a "crontool-scripts"
>> folder, but I don't know what RT upgrades might do to that.
>
> RT upgrades won't remove any extra files you have lying around.
> - Alex