Mailing List Archive

It would make sense to me to have a queue for meter readings, where each reading is a ticket that’s associated with the meter asset.

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Christopher Manly
Coordinator, Library Systems
Cornell University Library Information Technologies
cam2@cornell.edu
607-255-3344




On 12/22/16, 6:53 PM, "rt-users on behalf of StreatsAhead" <rt-users-bounces@lists.bestpractical.com on behalf of matt.streatfield@sol1.com.au> wrote:

Hi all,

I'm trying to make some custom functionality for an asset, I need to
automatically update the value of one custom field of an asset when another
custom field on the same asset is changed. I took a look at using scrips but
couldn't get them to fire when working with assets. I'm now thinking it
might be better to have a ticket workflow instead. The objective is:
We have a bunch of water meters, we need to update the readings in RT every
now and then compile a report at the end of each year.
A few calculations need to be made on the readings and stored against the
asset.
Could someone point me in the right direction for this project?

Thanks!
Matt



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