Investigations and Incident Reports queues have ability to set
correspondents and AdminCC's assigned to particular ticket (via People
section).
How can I have such the same effect in Incidents Queue? I would like to
be able to set AdminCC for single user/group for given ticket. I can
only have assigned AdminCC's for all queue via Watchers menu.
Thank you for your time and help!
Przem
correspondents and AdminCC's assigned to particular ticket (via People
section).
How can I have such the same effect in Incidents Queue? I would like to
be able to set AdminCC for single user/group for given ticket. I can
only have assigned AdminCC's for all queue via Watchers menu.
Thank you for your time and help!
Przem