Mailing List Archive

My immediate thought is a rights problem. If you go to Admin > Global >
Group Rights, click the Requestors group, and find the rights for the
transactions you're sending, are they enabled? Same for the group(s) to
which the requestor belongs. That is, can the requestor, at some level,
view comments, view ticket, etc? I don't know how rights interact with
email notifications, but it's worth checking. Of course, if you've modified
that script, you may want to revert to the original one just to see if
yours has a bug.

On Thu, Dec 15, 2016 at 3:44 PM, Claude EDUMA <claudeduma@gmail.com> wrote:

> Hello,
>
> I'm using correspondence template and "On Correspond Notify Requestors and
> Ccs" scrip for notify requestors when incident is resolved. but requestor
> receive only :
>
> Transaction appears to have no content.
>
> when i send comment all is fine. This issue occurre only when i send
> message to requestor.
>
> some ideas ?
>
> ---------
> RT 4.4 and RTIR training sessions, and a new workshop day!
> https://bestpractical.com/training
> * Los Angeles - January 9-11 2017
>



--
Alex Hall
Automatic Distributors, IT department
ahall@autodist.com

Hi Alex,

Thank you for your answer.

I have give all right necessery for requestor but i got same issue.
I have not modified the scrip.

2016-12-15 22:06 GMT+01:00 Alex Hall <ahall@autodist.com>:

> My immediate thought is a rights problem. If you go to Admin > Global >
> Group Rights, click the Requestors group, and find the rights for the
> transactions you're sending, are they enabled? Same for the group(s) to
> which the requestor belongs. That is, can the requestor, at some level,
> view comments, view ticket, etc? I don't know how rights interact with
> email notifications, but it's worth checking. Of course, if you've modified
> that script, you may want to revert to the original one just to see if
> yours has a bug.
>
> On Thu, Dec 15, 2016 at 3:44 PM, Claude EDUMA <claudeduma@gmail.com>
> wrote:
>
>> Hello,
>>
>> I'm using correspondence template and "On Correspond Notify Requestors
>> and
>> Ccs" scrip for notify requestors when incident is resolved. but requestor
>> receive only :
>>
>> Transaction appears to have no content.
>>
>> when i send comment all is fine. This issue occurre only when i send
>> message to requestor.
>>
>> some ideas ?
>>
>> ---------
>> RT 4.4 and RTIR training sessions, and a new workshop day!
>> https://bestpractical.com/training
>> * Los Angeles - January 9-11 2017
>>
>
>
>
> --
> Alex Hall
> Automatic Distributors, IT department
> ahall@autodist.com
>