Mailing List Archive: RT warning message regarding Custom Field

Hi,

after upgrading to RT 4.4.1 I'm facing the following issue:

When updating a Ticket in a certain queue (before submitting, opening
the update page is sufficient), RT logs the following warning message:

> [23016] [Thu Oct 27 12:11:24 2016] [warning]: Couldn't load object RT::Transaction #0 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:3107)

Using the source code, I was able to track this issue down to be related
to a Custom Field that is set up as follows:

Name: IP Address
Type: Enter one IP address
Applies to: Ticket Transactions
Entry Hint: Enter one IP Address

the other fields are empty.

If I disable this custom field for the queue it is enabled for, the
warning message disappears.

Does anybody have an idea what could be going on here?

Cheers,

Klaus
---------
RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

On 27.10.2016 14:17, Klaus Conrad wrote:
> Hi,
>
> after upgrading to RT 4.4.1 I'm facing the following issue:
>
> When updating a Ticket in a certain queue (before submitting, opening
> the update page is sufficient), RT logs the following warning message:
>
>> [23016] [Thu Oct 27 12:11:24 2016] [warning]: Couldn't load object RT::Transaction #0 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:3107)

Sorry, the file contained some debug code; the error is actually raised
in line 3104.

Also, I found the following patch for RT 4.0.12:

http://lists.bestpractical.com/pipermail/rt-commit/2013-May/024391.html

Is that a known issue? It didn't occur for me in RT 4.0.7 (Debian
Package), which is the Version I was using before upgrading to 4.4.1.

Thanks again,

Klaus
---------
RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017