Hello,
This morning my team could not see the ticket history on tickets. I changed the $ShowHistory setting to 'always' and this fixed that particular issue. Then I noticed that the menus at the top of the pages were also not loading so I looked at the source of the page and saw a few JQuery errors. I'm not 100% sure if those are relevant but when I turned $DevelMode on the issue's went away.
There were no changes made over the weekend.
With $DevelMode off (like it usually is) I see errors about squish-xxxx.js having an unexpected end of file. I know RTIR caches these kinds of things in the mason_data/obj/ directory which is why I turned on $DevelMode to see if that fixed it.
What can I do or investigate to make things work again without $DevelMode turned on? I'm not able to upgrade RT+RTIR quite yet but we plan to eventually. I'd also like to delay the ticket history like it was before too but I suspect that these issues are related (javascript issues).
From my browser's developer console:
[cid:C0C704A7-5798-43D0-A14D-A9B693CE1756@corp.iweb.com]
--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
📧 lstewart@internap.com<mailto:lstewart@internap.com>
🌠www.internap.com<http://www.internap.com>
This morning my team could not see the ticket history on tickets. I changed the $ShowHistory setting to 'always' and this fixed that particular issue. Then I noticed that the menus at the top of the pages were also not loading so I looked at the source of the page and saw a few JQuery errors. I'm not 100% sure if those are relevant but when I turned $DevelMode on the issue's went away.
There were no changes made over the weekend.
With $DevelMode off (like it usually is) I see errors about squish-xxxx.js having an unexpected end of file. I know RTIR caches these kinds of things in the mason_data/obj/ directory which is why I turned on $DevelMode to see if that fixed it.
What can I do or investigate to make things work again without $DevelMode turned on? I'm not able to upgrade RT+RTIR quite yet but we plan to eventually. I'd also like to delay the ticket history like it was before too but I suspect that these issues are related (javascript issues).
From my browser's developer console:
[cid:C0C704A7-5798-43D0-A14D-A9B693CE1756@corp.iweb.com]
--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
📧 lstewart@internap.com<mailto:lstewart@internap.com>
🌠www.internap.com<http://www.internap.com>
