I babbled:
> Also actions would be parsed for in all tickets. The action lines would be
> stripped out before the message was saved as a comment or reply
transaction,
> thern the actions in the message would be appended as transactions. This
way
> I could send email like:
>
> mumble mumble this is done.
> %RT resolve
>
> and have the user notified that the request was done, and marked resolved
> all in one fell swoop. As it appears to work, I need two separate emails
to
> make my comments about how I solved the problem and that it is resolved.
Silly me I was reading the documentation (well maybe misinterpreting it)
rather
than reading the source. This appears to be exactly how rt-mailgate works.
Even down to the stripping of %rt commands.
-- rouilj
> Also actions would be parsed for in all tickets. The action lines would be
> stripped out before the message was saved as a comment or reply
transaction,
> thern the actions in the message would be appended as transactions. This
way
> I could send email like:
>
> mumble mumble this is done.
> %RT resolve
>
> and have the user notified that the request was done, and marked resolved
> all in one fell swoop. As it appears to work, I need two separate emails
to
> make my comments about how I solved the problem and that it is resolved.
Silly me I was reading the documentation (well maybe misinterpreting it)
rather
than reading the source. This appears to be exactly how rt-mailgate works.
Even down to the stripping of %rt commands.
-- rouilj