Hi all,
I am curious if it is possible to add custom field values when creating
tickets via templates. I know that the ticket object is available, but it
seems to be in a very limited capacity.
This doesn't seem to work:
{ $Ticket->AddCustomFieldValue(Field => 'MyCField', Value => 'MyCValue',
RecordTransaction => 1 ); }
And neither does this:
{ $self ->Ticket->AddCustomFieldValue(Field => 'MyCField', Value =>
'MyCValue', RecordTransaction => 1 ); }
Any ideas?
Thanks!
--
Jannae Jacks
Senior Network Security Analyst, Technology Security Services
New York University, Information Technology
726 Broadway, 2nd Floor, New York, NY 10003
http://www.nyu.edu
I am curious if it is possible to add custom field values when creating
tickets via templates. I know that the ticket object is available, but it
seems to be in a very limited capacity.
This doesn't seem to work:
{ $Ticket->AddCustomFieldValue(Field => 'MyCField', Value => 'MyCValue',
RecordTransaction => 1 ); }
And neither does this:
{ $self ->Ticket->AddCustomFieldValue(Field => 'MyCField', Value =>
'MyCValue', RecordTransaction => 1 ); }
Any ideas?
Thanks!
--
Jannae Jacks
Senior Network Security Analyst, Technology Security Services
New York University, Information Technology
726 Broadway, 2nd Floor, New York, NY 10003
http://www.nyu.edu