Mailing List Archive: using RT 4.2.12 with example.com/rt (vs.) example.com

using RT 4.2.12 with example.com/rt (vs.) example.com

Mar 8, 2016, 8:05 AM

Post #1 of 3 (1205 views)

hey,

regarding 'static' files in RT we had problem with a reverse proxy setup:

example.com/rt/static/css/mobile.css for instance wasn't found. this
holds true for all other files in /rt/static/* and files from the
rt-extension's static folder weren't found either.

we assume a glitch in RT's router.

=== config ===
https://gist.github.com/qknight/3191bc7f0274f5e70c32

=== daemon start ===
rm -Rf /tmp/rt4/opt/rt4/var/mason_data/obj/*;
/tmp/rt4/opt/rt4/sbin/standalone_httpd

note:
- please don't advice this is incorrect deployment method, we know that.
- we fixed this by adding an "Alias":
Alias "/rt/static/" "/www/static/"
<Directory "/rt/static/">
Options Indexes
AllowOverride None
Order allow,deny
Allow from all
</Directory>

our goal is to find out why 'static' wasn't served by PSGI. we have seen:

# Set( @StaticRoots,
# {
# path => qr{^/static/},
# root => '/tmp/rt4/opt/rt4/share',
# },
# );

and we used it, but seemd to not have any effect.

note: if we:
- removed Set( $WebPath, "/rt" );
- added Set( $WebsocketPort , "5000");

we were able to get the static files from:
http://localhost:8080 without any problems

so this really seems to be a router problem of some kind?

please advice.

thanks in advance,
joachim & paul

---------
RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html)
* Hamburg Germany - March 14 & 15, 2016
* Washington DC - May 23 & 24, 2016

Re: using RT 4.2.12 with example.com/rt (vs.) example.com [ In reply to ]

jbrandt at bestpractical

Mar 11, 2016, 5:54 AM

Post #2 of 3 (1169 views)

Permalink

We have some documentation on running from /rt (or some other path). Did
you follow that configuration and it still didn't work as expected?

https://docs.bestpractical.com/rt/4.2.12/web_deployment.html#Running-RT-at-rt-rather-than

On 3/8/16 11:05 AM, Joachim Schiele wrote:
> hey,
>
> regarding 'static' files in RT we had problem with a reverse proxy setup:
>
> example.com/rt/static/css/mobile.css for instance wasn't found. this
> holds true for all other files in /rt/static/* and files from the
> rt-extension's static folder weren't found either.
>
> we assume a glitch in RT's router.
>
> === config ===
> https://gist.github.com/qknight/3191bc7f0274f5e70c32
>
> === daemon start ===
> rm -Rf /tmp/rt4/opt/rt4/var/mason_data/obj/*;
> /tmp/rt4/opt/rt4/sbin/standalone_httpd
>
> note:
> - please don't advice this is incorrect deployment method, we know that.
> - we fixed this by adding an "Alias":
> Alias "/rt/static/" "/www/static/"
> <Directory "/rt/static/">
> Options Indexes
> AllowOverride None
> Order allow,deny
> Allow from all
> </Directory>
>
> our goal is to find out why 'static' wasn't served by PSGI. we have seen:
>
> # Set( @StaticRoots,
> # {
> # path => qr{^/static/},
> # root => '/tmp/rt4/opt/rt4/share',
> # },
> # );
>
> and we used it, but seemd to not have any effect.
>
> note: if we:
> - removed Set( $WebPath, "/rt" );
> - added Set( $WebsocketPort , "5000");
>
> we were able to get the static files from:
> http://localhost:8080 without any problems
>
> so this really seems to be a router problem of some kind?
>
> please advice.
>
> thanks in advance,
> joachim & paul
>
> ---------
> RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html)
> * Hamburg Germany - March 14 & 15, 2016
> * Washington DC - May 23 & 24, 2016

---------
RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html)
* Hamburg Germany - March 14 & 15, 2016
* Washington DC - May 23 & 24, 2016

Re: using RT 4.2.12 with example.com/rt (vs.) example.com [ In reply to ]

js at lastlog

Mar 11, 2016, 3:35 PM

Post #3 of 3 (1164 views)

Permalink

i'm not using fcgi/psgi or apache. maybe RT just honors the /rt subdir
if started from there. i might try that later.

/tmp/rt4/opt/rt4/sbin/standalone_httpd seems to honor it except for the
static files.

On 11.03.2016 14:54, Jim Brandt wrote:
> We have some documentation on running from /rt (or some other path). Did
> you follow that configuration and it still didn't work as expected?
>
> https://docs.bestpractical.com/rt/4.2.12/web_deployment.html#Running-RT-at-rt-rather-than
>
>
> On 3/8/16 11:05 AM, Joachim Schiele wrote:
>> hey,
>>
>> regarding 'static' files in RT we had problem with a reverse proxy setup:
>>
>> example.com/rt/static/css/mobile.css for instance wasn't found. this
>> holds true for all other files in /rt/static/* and files from the
>> rt-extension's static folder weren't found either.
>>
>> we assume a glitch in RT's router.
>>
>> === config ===
>> https://gist.github.com/qknight/3191bc7f0274f5e70c32
>>
>> === daemon start ===
>> rm -Rf /tmp/rt4/opt/rt4/var/mason_data/obj/*;
>> /tmp/rt4/opt/rt4/sbin/standalone_httpd
>>
>> note:
>> - please don't advice this is incorrect deployment method, we know that.
>> - we fixed this by adding an "Alias":
>> Alias "/rt/static/" "/www/static/"
>> <Directory "/rt/static/">
>> Options Indexes
>> AllowOverride None
>> Order allow,deny
>> Allow from all
>> </Directory>
>>
>> our goal is to find out why 'static' wasn't served by PSGI. we have seen:
>>
>> # Set( @StaticRoots,
>> # {
>> # path => qr{^/static/},
>> # root => '/tmp/rt4/opt/rt4/share',
>> # },
>> # );
>>
>> and we used it, but seemd to not have any effect.
>>
>> note: if we:
>> - removed Set( $WebPath, "/rt" );
>> - added Set( $WebsocketPort , "5000");
>>
>> we were able to get the static files from:
>> http://localhost:8080 without any problems
>>
>> so this really seems to be a router problem of some kind?
>>
>> please advice.
>>
>> thanks in advance,
>> joachim & paul
>>
>> ---------
>> RT 4.4 and RTIR Training Sessions
>> (http://bestpractical.com/services/training.html)
>> * Hamburg Germany - March 14 & 15, 2016
>> * Washington DC - May 23 & 24, 2016
>
> ---------
> RT 4.4 and RTIR Training Sessions
> (http://bestpractical.com/services/training.html)
> * Hamburg Germany - March 14 & 15, 2016
> * Washington DC - May 23 & 24, 2016
>

---------
RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html)
* Hamburg Germany - March 14 & 15, 2016
* Washington DC - May 23 & 24, 2016