Mailing List Archive: Approvals

Le 11/12/2014 22:12, Matt Smith a écrit :
> Current process:
>
> Ticket is entered in Help Desk queue. Ticket is manually assigned to
> Approvals queue.
>
> Ticket is approved. Ticket must be moved back to Help Desk queue.
>
>
>
> Where should I start to look if I want to automate the queue change back
> to the Help Desk queue after the request has been acted upon?
>
>
why do you not use the RT approval system:

http://www.bestpractical.com/docs/rt/4.2/customizing/approvals.html

?

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