Current process:
Ticket is entered in Help Desk queue. Ticket is manually assigned to Approvals queue.
Ticket is approved. Ticket must be moved back to Help Desk queue.
Where should I start to look if I want to automate the queue change back to the Help Desk queue after the request has been acted upon?
Thanks!
Ticket is entered in Help Desk queue. Ticket is manually assigned to Approvals queue.
Ticket is approved. Ticket must be moved back to Help Desk queue.
Where should I start to look if I want to automate the queue change back to the Help Desk queue after the request has been acted upon?
Thanks!