Hi,
I'm running RT 4.2.7 and when I try and update ticket contents with
certain text (for example, the output of `tree` on Linux) my message
contents don't render in the web interface (or via email) and instead
show up as:
"Message body not shown because it is not plain text."
And then the contents of my message are attached as type:
application/octet-stream
I've attached log output showing two errors, summarized as follows:
1. Expecting a byte string, but was passed characters
2. Encoding error: Cannot decode string with wide characters at
/usr/lib64/perl5/Encode.pm
I've already tried upgrading from perl module Encode 2.60 to 2.62
without luck. I'm not sure if this is a bug, or if this is something I
need to handle specifically with some setting.
Thanks for your consideration,
--
Brian McNally
System Administrator, Genome Sciences
(206) 543-7363
I'm running RT 4.2.7 and when I try and update ticket contents with
certain text (for example, the output of `tree` on Linux) my message
contents don't render in the web interface (or via email) and instead
show up as:
"Message body not shown because it is not plain text."
And then the contents of my message are attached as type:
application/octet-stream
I've attached log output showing two errors, summarized as follows:
1. Expecting a byte string, but was passed characters
2. Encoding error: Cannot decode string with wide characters at
/usr/lib64/perl5/Encode.pm
I've already tried upgrading from perl module Encode 2.60 to 2.62
without luck. I'm not sure if this is a bug, or if this is something I
need to handle specifically with some setting.
Thanks for your consideration,
--
Brian McNally
System Administrator, Genome Sciences
(206) 543-7363