I have just begun using a new Micron Millennia PC (Win 98, 2nd ed.)here at
work. I can login and use RT fine. However, if I let it sit for a couple
of minutes and then try to Update Queue Filters, or if I click on Display
Queue it pops me back out to the Login screen. It doesn't matter if I leave
the window up, minimized or in an actual message or on the main list screen.
I thought this was just a glitch in my new machine since 6 other techs
received the same Microns and none can reproduce the problem on their
workstations. In addition, I never had this problem with my last Micron
machine that ran under Win 98, 1st ed.
Here is why I am sending this as a possible bug...
My father just bought a new Dell computer that is also running Win 98, 2nd
ed. I set it up for him and logged into RT to work from home. I logged in
successfully but when I clicked on a Service Ticket # it popped me back out
to the login screen again. I tried a couple more times and even rebooted
and tried again. Same results every time. This is when I started thinking
either the problem was a Windows default setting that was wrong or maybe a
certain scripting conflict within the Windows setup.
Is there a cookie setting or scripting preset that I should look for in my
system that could be set incorrectly that would cause this problem? Other
than this strange quirk I am thoroughly pleased with the RT program.
Thanks for your time!
Regards,
Grant
____________________________
Grant Woodall
Technical Support
http://www.hiwaay.net
HiWAAY Information Services
1-888-244-9229 or (256)533-4296
work. I can login and use RT fine. However, if I let it sit for a couple
of minutes and then try to Update Queue Filters, or if I click on Display
Queue it pops me back out to the Login screen. It doesn't matter if I leave
the window up, minimized or in an actual message or on the main list screen.
I thought this was just a glitch in my new machine since 6 other techs
received the same Microns and none can reproduce the problem on their
workstations. In addition, I never had this problem with my last Micron
machine that ran under Win 98, 1st ed.
Here is why I am sending this as a possible bug...
My father just bought a new Dell computer that is also running Win 98, 2nd
ed. I set it up for him and logged into RT to work from home. I logged in
successfully but when I clicked on a Service Ticket # it popped me back out
to the login screen again. I tried a couple more times and even rebooted
and tried again. Same results every time. This is when I started thinking
either the problem was a Windows default setting that was wrong or maybe a
certain scripting conflict within the Windows setup.
Is there a cookie setting or scripting preset that I should look for in my
system that could be set incorrectly that would cause this problem? Other
than this strange quirk I am thoroughly pleased with the RT program.
Thanks for your time!
Regards,
Grant
____________________________
Grant Woodall
Technical Support
http://www.hiwaay.net
HiWAAY Information Services
1-888-244-9229 or (256)533-4296