Mailing List Archive

Hi All,

We're running RT 3.8.7 presently. I'm basically trying to add a field to the new ticket creation UI, so that the priority on new tickets can be set immediately, rather than having to create -> go to basics -> set priority.

The AfterOwner callback gives most agreeable positioning on the creation UI, so that's the callback I've gone with. However, looking at the callback definition in Ticket/Create.html, it looks like the TicketObj is not passed into this particular callback:

</td>
% $m->callback( CallbackName => 'AfterOwner', ARGSRef => \%ARGS );
</tr>

I could modify the call to pass the ticket, I suppose, but the whole point of using the callback is to avoid modifying the core code. So I'd rather not!

The following is what I have so far, can anyone advise how I might be able to modify my callback code to set the priority on the ticket that is being created:

Thanks!

<%INIT>
my $ArgsRef = $ARGS{'ARGSRef'};
my $priority = $ArgsRef->{'Priority'};
my $queueObj = new RT::Queue($session{'CurrentUser'});
$queueObj->Load($ArgsRef->{'Queue'});
RT::Logger->info("RT10205: Entering AfterOwner callback");
RT::Logger->info("RT10205: Priority: " . $priority);
RT::Logger->info("RT10205: Queue: " . $queueObj->Name);
if ($priority == 0)
{
RT::Logger->info("RT10205: Priority is 0, setting to: " . $queueObj->InitialPriority);
$priority = $queueObj->InitialPriority;
}
</%INIT>
<%ARGS>
</%ARGS>
<td class="label">
<&|/l&>Priority</&>:
</td>
<td class="value">
<input name="Priority" size="3" maxsize="3" value="<%$priority%>" />
</td>

Rhys Hanrahan
Chief Information Officer
Nexus One Pty Ltd

E: support@nexusone.com.au<mailto:support@nexusone.com.au>
P: +61 2 9191 0606
W: http://www.nexusone.com.au/
M: PO Box 127, Royal Exchange NSW 1225
A: 60 Justin Street, Lilyfield, NSW, 2040

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