Mailing List Archive

It's time to start thinking about spring training! While we can't fly
you to Florida for an all-expenses paid holiday watching America's
finest baseball teams getting ready to slug it out, we can offer you
world-class RT training.

This comprehensive session will cover:

* RT's system architecture
* A guided tour of the RT source code
* Extension mechanisms you can use to customize RT
* How to tie RT into your existing authentication
infrastructure
* Bulding your own tools that talk to the RT backend
* Automating common procedures
* Customizing RT's workflow to match your own
* How to write custom reports based on RT's data

This session will be offered in:

* San Francisco, CA on Monday, January 22nd, 2007
* Boston, MA on Monday, February 12th, 2007
* Amsterdam, The Netherlands on Monday, March 5th, 2007


Additionally, we offer private training sessions for organizations.
If you
would like to schedule a private training session, please drop us a line
at training@bestpractical.com.


Register now to reserve your seat! Space is limited.


Reservations

To reserve a seat, please send mail to training@bestpractical.com with
the names and email addresses of all attendees.

We need to receive a check, wire transfer, or purchase order two weeks
prior to the class or your seat will be released.


Payment Policy

The cost of the class includes materials. Payment or purchase order
must be received two weeks prior to the date of the class.

$995 USD for classes in the Us
EUR 800 for the class in Amsterdam

Upon receipt of your reservation we will email you an invoice.
Hardcopies of your invoices will be given to you at the training
session. If your company requires a hardcopy prior to that, please
provide us with the contact and address and we will mail it.


Cancellation Policy

Two weeks prior to the start date of the class - $250 USD / EUR 200 is
non-refundable.

72 hours prior to the start time of the class - entire fee is
non-refundable.