Mailing List Archive

It is useless as an outage map, it just tells you "yep, it's out at your
specific address, sorry about that". We're talking about a potentially
widespread, infrastructure level issue affecting multiple towns... Not just
"my Internet is out at home".

Pretty sad when ComEd has you guys beat at, well, anything.

(I know, I know, take it to -discuss)

On Thu, Sep 7, 2023, 12:04 PM Livingood, Jason <Jason_Livingood@comcast.com>
wrote:

> Your family member can always check
> https://www.xfinity.com/support/status-map/ and put in their address to
> get details on any network incidents affecting them. This info is also in
> the Xfinity app.
>
>
>
> Jason
>
>
>
> *From: *Outages <outages-bounces@outages.org> on behalf of Dustin Sneath
> via Outages <outages@outages.org>
> *Reply-To: *Dustin Sneath <dsneath@elkgroveparks.org>
> *Date: *Wednesday, September 6, 2023 at 21:49
> *To: *"outages@outages.org" <outages@outages.org>
> *Subject: *[EXTERNAL] [outages] Comcast Metro-E Chicago and Suburbs
>
>
>
> Received via a family member who works for a School in the area, and
> confirmed by Comcast. Services down since 4:40PM CT with no current ETR.
>
>
>
> Appears to affect a North/South line of communities stretching from O'Hare
> to Bridge view.
>
>
>
> That's all the info I have; if anyone can provide anything more technical
> that would be appreciated.
>

Sorry you don’t like it. As I said you can also use the app - when I did so a few months ago when we had an outage (tree down) it gave me an ETR and sent me a text message with status updates. Feel free to take a look at this help article: https://www.xfinity.com/support/articles/check-service-outage

I didn’t see any local outages in the HFC network near your location – so you may want to contact the tech support line for the Metro-E service for investigation.

Jason

From: Dustin Sneath <dsneath@elkgroveparks.org>
Date: Thursday, September 7, 2023 at 13:18
To: Jason Livingood <Jason_Livingood@comcast.com>
Cc: "outages@outages.org" <outages@outages.org>
Subject: Re: [EXTERNAL] [outages] Comcast Metro-E Chicago and Suburbs

It is useless as an outage map, it just tells you "yep, it's out at your specific address, sorry about that". We're talking about a potentially widespread, infrastructure level issue affecting multiple towns... Not just "my Internet is out at home".

Pretty sad when ComEd has you guys beat at, well, anything.

(I know, I know, take it to -discuss)

On Thu, Sep 7, 2023, 12:04 PM Livingood, Jason <Jason_Livingood@comcast.com<mailto:Jason_Livingood@comcast.com>> wrote:
Your family member can always check https://www.xfinity.com/support/status-map/<https://urldefense.com/v3/__https:/www.xfinity.com/support/status-map/__;!!CQl3mcHX2A!DwtPfg_BLfFIuwqa7xvwY4kt7jdSAGPphXAFW9f1292B-VGjVtQar2mby-1FgL3qD61QVdGRuxJWTTAarMNmu5eJxksv$> and put in their address to get details on any network incidents affecting them. This info is also in the Xfinity app.

Jason

From: Outages <outages-bounces@outages.org<mailto:outages-bounces@outages.org>> on behalf of Dustin Sneath via Outages <outages@outages.org<mailto:outages@outages.org>>
Reply-To: Dustin Sneath <dsneath@elkgroveparks.org<mailto:dsneath@elkgroveparks.org>>
Date: Wednesday, September 6, 2023 at 21:49
To: "outages@outages.org<mailto:outages@outages.org>" <outages@outages.org<mailto:outages@outages.org>>
Subject: [EXTERNAL] [outages] Comcast Metro-E Chicago and Suburbs

Received via a family member who works for a School in the area, and confirmed by Comcast. Services down since 4:40PM CT with no current ETR.

Appears to affect a North/South line of communities stretching from O'Hare to Bridge view.

That's all the info I have; if anyone can provide anything more technical that would be appreciated.

Jason - does that map work for business outages or just residential?

Sent from my ? iPhone.
—
Casey Johnson
Colorado Interlink LLC
970.396.9478
________________________________
From: Outages <outages-bounces@outages.org> on behalf of Livingood, Jason via Outages <outages@outages.org>
Sent: Thursday, September 7, 2023 12:45:11 PM
To: Dustin Sneath <dsneath@elkgroveparks.org>
Cc: outages@outages.org <outages@outages.org>
Subject: Re: [outages] [EXTERNAL] Comcast Metro-E Chicago and Suburbs


Sorry you don’t like it. As I said you can also use the app - when I did so a few months ago when we had an outage (tree down) it gave me an ETR and sent me a text message with status updates. Feel free to take a look at this help article: https://www.xfinity.com/support/articles/check-service-outage<https://us-east-2.protection.sophos.com?d=xfinity.com&u=aHR0cHM6Ly93d3cueGZpbml0eS5jb20vc3VwcG9ydC9hcnRpY2xlcy9jaGVjay1zZXJ2aWNlLW91dGFnZQ==&i=NWM2NmQ4MGVmMGQyZjYxNmUwOGU4ZDIw&t=L2hMU1grNVg2ejdSKzBOd1RacCtvU01naHA2ZG9SQWluRzliY1VRZDRXaz0=&h=f7d7f552a09f4684be9282b0980c3f92&s=AVNPUEhUT0NFTkNSWVBUSVa4W_XrGtx3Ajnr7Zxyq0IQZFZgu8f9tPFF4SoRdZDJkA>



I didn’t see any local outages in the HFC network near your location – so you may want to contact the tech support line for the Metro-E service for investigation.



Jason



From: Dustin Sneath <dsneath@elkgroveparks.org>
Date: Thursday, September 7, 2023 at 13:18
To: Jason Livingood <Jason_Livingood@comcast.com>
Cc: "outages@outages.org" <outages@outages.org>
Subject: Re: [EXTERNAL] [outages] Comcast Metro-E Chicago and Suburbs



It is useless as an outage map, it just tells you "yep, it's out at your specific address, sorry about that". We're talking about a potentially widespread, infrastructure level issue affecting multiple towns... Not just "my Internet is out at home".



Pretty sad when ComEd has you guys beat at, well, anything.



(I know, I know, take it to -discuss)



On Thu, Sep 7, 2023, 12:04 PM Livingood, Jason <Jason_Livingood@comcast.com<mailto:Jason_Livingood@comcast.com>> wrote:

Your family member can always check https://www.xfinity.com/support/status-map/<https://us-east-2.protection.sophos.com?d=urldefense.com&u=aHR0cHM6Ly91cmxkZWZlbnNlLmNvbS92My9fX2h0dHBzOi93d3cueGZpbml0eS5jb20vc3VwcG9ydC9zdGF0dXMtbWFwL19fOyEhQ1FsM21jSFgyQSFEd3RQZmdfQkxmRkl1d3FhN3h2d1k0a3Q3amRTQUdQcGhYQUZXOWYxMjkyQi1WR2pWdFFhcjJtYnktMUZnTDNxRDYxUVZkR1J1eEpXVFRBYXJNTm11NWVKeGtzdiQ=&i=NWM2NmQ4MGVmMGQyZjYxNmUwOGU4ZDIw&t=dTRxVUI2YlNoU3R1TWZyekZTRHpCS1N5Nzg2c0x4d2lWaWpRMWk5RDVkND0=&h=f7d7f552a09f4684be9282b0980c3f92&s=AVNPUEhUT0NFTkNSWVBUSVa4W_XrGtx3Ajnr7Zxyq0IQZFZgu8f9tPFF4SoRdZDJkA> and put in their address to get details on any network incidents affecting them. This info is also in the Xfinity app.



Jason



From: Outages <outages-bounces@outages.org<mailto:outages-bounces@outages.org>> on behalf of Dustin Sneath via Outages <outages@outages.org<mailto:outages@outages.org>>
Reply-To: Dustin Sneath <dsneath@elkgroveparks.org<mailto:dsneath@elkgroveparks.org>>
Date: Wednesday, September 6, 2023 at 21:49
To: "outages@outages.org<mailto:outages@outages.org>" <outages@outages.org<mailto:outages@outages.org>>
Subject: [EXTERNAL] [outages] Comcast Metro-E Chicago and Suburbs



Received via a family member who works for a School in the area, and confirmed by Comcast. Services down since 4:40PM CT with no current ETR.



Appears to affect a North/South line of communities stretching from O'Hare to Bridge view.



That's all the info I have; if anyone can provide anything more technical that would be appreciated.

Unless the app provides at least a number of connections affected, and
maybe an ETR and a ticket number, it's not going to be terribly useful to
the people who are the audience on the Outages list -- who are largely expected
to be people running networks

As the old comic says: "Press hard, you are making 30,000 copies."

If 30,000 people don't need their pagers to go off, it's time to move
the thread to -discuss.

Thanks,
-- jr '<admin/>' a


----- Original Message -----
> From: "Livingood, Jason via Outages" <outages@outages.org>
> To: "Dustin Sneath" <dsneath@elkgroveparks.org>
> Cc: outages@outages.org
> Sent: Thursday, September 7, 2023 2:45:11 PM
> Subject: Re: [outages] [EXTERNAL] Comcast Metro-E Chicago and Suburbs

> Sorry you don’t like it. As I said you can also use the app - when I did so a
> few months ago when we had an outage (tree down) it gave me an ETR and sent me
> a text message with status updates. Feel free to take a look at this help
> article: https://www.xfinity.com/support/articles/check-service-outage
>
>
>
> I didn’t see any local outages in the HFC network near your location – so you
> may want to contact the tech support line for the Metro-E service for
> investigation.
>
>
>
> Jason
>
>
>
>
> From: Dustin Sneath <dsneath@elkgroveparks.org>
> Date: Thursday, September 7, 2023 at 13:18
> To: Jason Livingood <Jason_Livingood@comcast.com>
> Cc: "outages@outages.org" <outages@outages.org>
> Subject: Re: [EXTERNAL] [outages] Comcast Metro-E Chicago and Suburbs
>
>
>
>
>
> It is useless as an outage map, it just tells you "yep, it's out at your
> specific address, sorry about that". We're talking about a potentially
> widespread, infrastructure level issue affecting multiple towns... Not just "my
> Internet is out at home".
>
>
>
>
>
> Pretty sad when ComEd has you guys beat at, well, anything.
>
>
>
>
>
> (I know, I know, take it to -discuss)
>
>
>
>
>
> On Thu, Sep 7, 2023, 12:04 PM Livingood, Jason < Jason_Livingood@comcast.com >
> wrote:
>
>
>
>
>
> Your family member can always check https://www.xfinity.com/support/status-map/
> and put in their address to get details on any network incidents affecting
> them. This info is also in the Xfinity app.
>
>
>
> Jason
>
>
>
>
> From: Outages < outages-bounces@outages.org > on behalf of Dustin Sneath via
> Outages < outages@outages.org >
> Reply-To: Dustin Sneath < dsneath@elkgroveparks.org >
> Date: Wednesday, September 6, 2023 at 21:49
> To: " outages@outages.org " < outages@outages.org >
> Subject: [EXTERNAL] [outages] Comcast Metro-E Chicago and Suburbs
>
>
>
>
>
> Received via a family member who works for a School in the area, and confirmed
> by Comcast. Services down since 4:40PM CT with no current ETR.
>
>
>
>
>
> Appears to affect a North/South line of communities stretching from O'Hare to
> Bridge view.
>
>
>
>
>
> That's all the info I have; if anyone can provide anything more technical that
> would be appreciated.
>
> _______________________________________________
> Outages mailing list
> Outages@outages.org
> https://puck.nether.net/mailman/listinfo/outages

--
Jay R. Ashworth Baylink jra@baylink.com
Designer The Things I Think RFC 2100
Ashworth & Associates http://www.bcp38.info 2000 Land Rover DII
St Petersburg FL USA BCP38: Ask For It By Name! +1 727 647 1274
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