Mailing List Archive

Our ThinQ trunks are working.

On 3/19/20 11:26 AM, Izzy Goldstein - TeleGo via Outages wrote:
>
>
> --
>
> Izzy Goldstein
>
> Chief Technology Officer
>
> Main: (212) 477-1000 x 2085 <tel:(212)%20477-1000>
>
> Direct: (929) 477-2085 <tel:(929)%20477-2085>
>
> Website:www.telego.com <http://www.telego.net/>
>
>
> <http://www.telego.com/>
>
>
> Confidentiality Notice: This e-mail may contain confidential and/or
> privileged information. If you are not the intended recipient or have
> received this e-mail in error please notify us immediately by email
> reply and destroy this e-mail. Any unauthorized copying, disclosure or
> distribution of the material in this e-mail is strictly forbidden. Any
> views or opinions presented in this email are solely those of the author
> and do not necessarily represent those of TeleGo (T). Employees of
> TeleGo are expressly required not to make defamatory statements and not
> to infringe or authorize any infringement of copyright or any other
> legal right by email communications. Any such communication is contrary
> to TeleGo policy and outside the scope of the employment of the
> individual concerned. TeleGo will not accept any liability in respect of
> such communication, and the employee responsible will be personally
> liable for any damages or other liability arising.
>
>
> TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w>
>
>
> _______________________________________________
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Correspondence from ThinQ:

Service Alert
3/19/20
Started: 11:00AM EDT
Updated: 11:40AM EDT
Toll-Free Least Cost Routing (LCR)
Domestic LCR
International LCR

We're experiencing an intermittent service issue affecting call
termination, causing partners to experience call setup issues or dropped
calls. Our engineers are on top of the issue and actively restoring
stability. To receive updates file a ticket via support@thinq.com.
Partners with DNS SRV/A Record redundancy were restored to service within
a few minutes. We're truly sorry for the impact this has had on your
business, and any stress and frustration it has caused you personally. We
hope that our transparency shows our commitment to you and all of our
partners. Thank you.

-----Original Message-----
From: Outages <outages-bounces@outages.org> On Behalf Of Matt Hoppes via
Outages
Sent: Thursday, March 19, 2020 12:02 PM
To: Izzy Goldstein - TeleGo <igoldstein@telego.net>; outages
<outages@outages.org>
Subject: Re: [outages] thinq is down again

Our ThinQ trunks are working.

On 3/19/20 11:26 AM, Izzy Goldstein - TeleGo via Outages wrote:
>
>
> --
>
> Izzy Goldstein
>
> Chief Technology Officer
>
> Main: (212) 477-1000 x 2085 <tel:(212)%20477-1000>
>
> Direct: (929) 477-2085 <tel:(929)%20477-2085>
>
> Website:www.telego.com <http://www.telego.net/>
>
>
> <http://www.telego.com/>
>
>
> Confidentiality Notice: This e-mail may contain confidential and/or
> privileged information. If you are not the intended recipient or have
> received this e-mail in error please notify us immediately by email
> reply and destroy this e-mail. Any unauthorized copying, disclosure or
> distribution of the material in this e-mail is strictly forbidden. Any
> views or opinions presented in this email are solely those of the
> author and do not necessarily represent those of TeleGo (T). Employees
> of TeleGo are expressly required not to make defamatory statements and
> not to infringe or authorize any infringement of copyright or any
> other legal right by email communications. Any such communication is
> contrary to TeleGo policy and outside the scope of the employment of
> the individual concerned. TeleGo will not accept any liability in
> respect of such communication, and the employee responsible will be
> personally liable for any damages or other liability arising.
>
>
> TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w>
>
>
> _______________________________________________
> Outages mailing list
> Outages@outages.org
> https://puck.nether.net/mailman/listinfo/outages
>
_______________________________________________
Outages mailing list
Outages@outages.org
https://puck.nether.net/mailman/listinfo/outages
_______________________________________________
Outages mailing list
Outages@outages.org
https://puck.nether.net/mailman/listinfo/outages

I was disappointed with the email I got about the outage a few days ago:

"coronavirus caused increased demand with messages and short call
announcements that flooded our network"

"mitigation was hampered because workforce was preparing to work remotely"

"We have taken immediate steps" (yet here we are 3 days later)

"Our team has worked through the night to ensure that our technical
processes have been shored up." (missed something?)

Status monitor says no issues, and if there was one, hides past issues.
https://www.thinq.com/status-monitor

The email sent to assure me that Thinq took steps to mitigate this issue going
forward does not assure me given it is having issues again.

It really burns my knickers when companies lack Ownership AND repeat failures
in the same week.

Beckman

PS -- I wrote this email just to use "burns my knickers" in a sentence. Social
Distancing is making me weirder.

On Thu, 19 Mar 2020, Rob Whitlatch via Outages wrote:

> Correspondence from ThinQ:
>
> Service Alert
> 3/19/20
> Started: 11:00AM EDT
> Updated: 11:40AM EDT
> Toll-Free Least Cost Routing (LCR)
> Domestic LCR
> International LCR
>
> We're experiencing an intermittent service issue affecting call
> termination, causing partners to experience call setup issues or dropped
> calls. Our engineers are on top of the issue and actively restoring
> stability. To receive updates file a ticket via support@thinq.com.
> Partners with DNS SRV/A Record redundancy were restored to service within
> a few minutes. We're truly sorry for the impact this has had on your
> business, and any stress and frustration it has caused you personally. We
> hope that our transparency shows our commitment to you and all of our
> partners. Thank you.
>
> -----Original Message-----
> From: Outages <outages-bounces@outages.org> On Behalf Of Matt Hoppes via
> Outages
> Sent: Thursday, March 19, 2020 12:02 PM
> To: Izzy Goldstein - TeleGo <igoldstein@telego.net>; outages
> <outages@outages.org>
> Subject: Re: [outages] thinq is down again
>
> Our ThinQ trunks are working.
>
> On 3/19/20 11:26 AM, Izzy Goldstein - TeleGo via Outages wrote:
>>
>>
>> --
>>
>> Izzy Goldstein
>>
>> Chief Technology Officer
>>
>> Main: (212) 477-1000 x 2085 <tel:(212)%20477-1000>
>>
>> Direct: (929) 477-2085 <tel:(929)%20477-2085>
>>
>> Website:www.telego.com <http://www.telego.net/>
>>
>>
>> <http://www.telego.com/>
>>
>>
>> Confidentiality Notice: This e-mail may contain confidential and/or
>> privileged information. If you are not the intended recipient or have
>> received this e-mail in error please notify us immediately by email
>> reply and destroy this e-mail. Any unauthorized copying, disclosure or
>> distribution of the material in this e-mail is strictly forbidden. Any
>> views or opinions presented in this email are solely those of the
>> author and do not necessarily represent those of TeleGo (T). Employees
>> of TeleGo are expressly required not to make defamatory statements and
>> not to infringe or authorize any infringement of copyright or any
>> other legal right by email communications. Any such communication is
>> contrary to TeleGo policy and outside the scope of the employment of
>> the individual concerned. TeleGo will not accept any liability in
>> respect of such communication, and the employee responsible will be
>> personally liable for any damages or other liability arising.
>>
>>
>> TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w>
>>
>>
>> _______________________________________________
>> Outages mailing list
>> Outages@outages.org
>> https://puck.nether.net/mailman/listinfo/outages
>>
> _______________________________________________
> Outages mailing list
> Outages@outages.org
> https://puck.nether.net/mailman/listinfo/outages
> _______________________________________________
> Outages mailing list
> Outages@outages.org
> https://puck.nether.net/mailman/listinfo/outages
>

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Peter Beckman Internet Guy
beckman@angryox.com http://www.angryox.com/
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