On Thu, Jul 03, 2008 at 09:14:07AM -0400, Jason Gurtz wrote:
> > Ok, I'll expand and formalize my suggestion.
> >
> <snip />
>
> +1
>
> Only question is if there is the needed infrastructure and talent to setup
> the ticketing system.
I'm sure Jared can, if he has the time. I installed OTRS and it was a
walk-on, though I'm sort of stalled figuring out how best to design my
queue structure for my shop...
Cheers,
-- jra
--
Jay R. Ashworth Baylink jra at baylink.com
Designer The Things I Think RFC 2100
Ashworth & Associates http://baylink.pitas.com '87 e24
St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274
Those who cast the vote decide nothing.
Those who count the vote decide everything.
-- (Joseph Stalin)
> > Ok, I'll expand and formalize my suggestion.
> >
> <snip />
>
> +1
>
> Only question is if there is the needed infrastructure and talent to setup
> the ticketing system.
I'm sure Jared can, if he has the time. I installed OTRS and it was a
walk-on, though I'm sort of stalled figuring out how best to design my
queue structure for my shop...
Cheers,
-- jra
--
Jay R. Ashworth Baylink jra at baylink.com
Designer The Things I Think RFC 2100
Ashworth & Associates http://baylink.pitas.com '87 e24
St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274
Those who cast the vote decide nothing.
Those who count the vote decide everything.
-- (Joseph Stalin)