________________________________
From: Evens, Matt [mailto:Matt.Evens@Level3.com]
Sent: Monday, August 13, 2007 11:57 PM
To: undisclosed-recipients
Subject: Level 3 Emergency Maintenance on car1.dal1 ticket 2075015
LEVEL (3) COMMUNICATIONS - NETWORK CHANGE CONTROL (NCC)
*** EMERGENCY MAINTENANCE ADVISEMENT ***
YOUR SERVICE WITH LEVEL (3) COMMUNICATIONS WILL BE AFFECTED
Clarify Case #: 2075015
Primary Dates: August 14, 2007 12:30am - 1:30am MDT
Location of Maintenance: Dallas, TX
Summary Description of Maintenance: Level 3 will perform an Emergency
Maintenance to reload the car1.dallas1 device per vendor recommendation.
Customer Impact: This is Service Affecting maintenance. Customers that
have redundant connections may see switch hits when maintenance begins.
Customers that do not have redundant connections may be down for the
duration of the maintenance. Maintenance may take up to 30 minutes to
complete but is not expected to last the entire timeframe.
If you have any questions or concerns about this network maintenance
advisement, please call the Service Management Center at 877-4LEVEL3 for
prompt assistance. If you have any changes in the personnel contacts for
these maintenance advisements, please also communicate those changes to
a SMC representative. Once you have contacted the SMC, a customer ticket
will be opened for your inquiry, and a representative will address your
concerns.
Thank you,
Level (3) Communications
Service Management Center
US Toll-free: 877 4LEVEL3
UK freephone: 0800 0927729
French freephone: 0800 913180
German freephone: 0800 253 8353
Belgian freephone: 0800 76216
Dutch freephone: 0800 0229759
mailto:eutcam at level3.com (9am-6pm GMT, Mon-Fri)
or mailto:eusupport at level3.com (24x7)
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From: Evens, Matt [mailto:Matt.Evens@Level3.com]
Sent: Monday, August 13, 2007 11:57 PM
To: undisclosed-recipients
Subject: Level 3 Emergency Maintenance on car1.dal1 ticket 2075015
LEVEL (3) COMMUNICATIONS - NETWORK CHANGE CONTROL (NCC)
*** EMERGENCY MAINTENANCE ADVISEMENT ***
YOUR SERVICE WITH LEVEL (3) COMMUNICATIONS WILL BE AFFECTED
Clarify Case #: 2075015
Primary Dates: August 14, 2007 12:30am - 1:30am MDT
Location of Maintenance: Dallas, TX
Summary Description of Maintenance: Level 3 will perform an Emergency
Maintenance to reload the car1.dallas1 device per vendor recommendation.
Customer Impact: This is Service Affecting maintenance. Customers that
have redundant connections may see switch hits when maintenance begins.
Customers that do not have redundant connections may be down for the
duration of the maintenance. Maintenance may take up to 30 minutes to
complete but is not expected to last the entire timeframe.
If you have any questions or concerns about this network maintenance
advisement, please call the Service Management Center at 877-4LEVEL3 for
prompt assistance. If you have any changes in the personnel contacts for
these maintenance advisements, please also communicate those changes to
a SMC representative. Once you have contacted the SMC, a customer ticket
will be opened for your inquiry, and a representative will address your
concerns.
Thank you,
Level (3) Communications
Service Management Center
US Toll-free: 877 4LEVEL3
UK freephone: 0800 0927729
French freephone: 0800 913180
German freephone: 0800 253 8353
Belgian freephone: 0800 76216
Dutch freephone: 0800 0229759
mailto:eutcam at level3.com (9am-6pm GMT, Mon-Fri)
or mailto:eusupport at level3.com (24x7)
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