Hi,
just recognized that I did not update this post here anymore – my proposed solution has worked, filer is running for more than one month now under heavy load without any issues; also rebooted it multiple times.
Best,
Alexander Griesser
Head of Systems Operations
ANEXIA Internetdienstleistungs GmbH
E-Mail: AGriesser@anexia-it.com<mailto:AGriesser@anexia-it.com>
Web:
http://www.anexia-it.com<
http://www.anexia-it.com/>
Anschrift Hauptsitz Klagenfurt: Feldkirchnerstraße 140, 9020 Klagenfurt
Geschäftsführer: Alexander Windbichler
Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U63216601
Von: Alexander Griesser
Gesendet: Montag, 27. November 2017 18:16
An: Alexander Griesser <AGriesser@anexia-it.com>; tmac <tmacmd@gmail.com>
Cc: toasters@teaparty.net
Betreff: AW: Panic on bootup (page fault supervisor read, page not present)
Short update on this front:
I’ve pulled out the IOXM modules on both controllers and could successfully upgrade both nodes to 8.3.2P12 (latest and greatest for this platform).
Once all the firmware updates are done, I will then reinstall the IOXM modules and see how it goes from there.
C-I also seems to work fine, `cluster show` is showing no errors, interconnects are also up.
So if I’m lucky, it really only was the BURT I was hitting here.
Next update tomorrow once the IOXM’s have been reinstalled.
Best,
Alexander Griesser
Head of Systems Operations
ANEXIA Internetdienstleistungs GmbH
E-Mail: AGriesser@anexia-it.com<mailto:AGriesser@anexia-it.com>
Web:
http://www.anexia-it.com<
http://www.anexia-it.com/>
Anschrift Hauptsitz Klagenfurt: Feldkirchnerstraße 140, 9020 Klagenfurt
Geschäftsführer: Alexander Windbichler
Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U63216601
Von: toasters-bounces@teaparty.net<mailto:toasters-bounces@teaparty.net> [mailto:toasters-bounces@teaparty.net] Im Auftrag von Alexander Griesser
Gesendet: Montag, 27. November 2017 15:02
An: tmac <tmacmd@gmail.com<mailto:tmacmd@gmail.com>>
Cc: toasters@teaparty.net<mailto:toasters@teaparty.net>
Betreff: AW: Panic on bootup (page fault supervisor read, page not present)
Yah, already on it.
4a is almost done – lots of disks in there ????
Stay tuned.
Alexander Griesser
Head of Systems Operations
ANEXIA Internetdienstleistungs GmbH
E-Mail: AGriesser@anexia-it.com<mailto:AGriesser@anexia-it.com>
Web:
http://www.anexia-it.com<
http://www.anexia-it.com/>
Anschrift Hauptsitz Klagenfurt: Feldkirchnerstraße 140, 9020 Klagenfurt
Geschäftsführer: Alexander Windbichler
Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U63216601
Von: tmac [mailto:tmacmd@gmail.com]
Gesendet: Montag, 27. November 2017 14:40
An: Alexander Griesser <AGriesser@anexia-it.com<mailto:AGriesser@anexia-it.com>>
Cc: Oliver Gill <oliver.gill@au.de<mailto:oliver.gill@au.de>>; toasters@teaparty.net<mailto:toasters@teaparty.net>
Betreff: Re: Panic on bootup (page fault supervisor read, page not present)
might be worth while to restart all over:
boot to LOADER prompt:
LOADER-A> set-defaults
LOADER-B> set-defaults
To boot each node:
ifconfig e0a -addr=filer_addr -mask=netmask -gw=gateway -dns=dns_addr -domain=dns_domain
netboot URL
I think that can be http or tftp. Been a while. Get the netboot.tgz. Put that on your http/tftp server and boot it.
You will need your licenses. After it boots, be sure to select the menu and choose 4a.
Good luck
--tmac
Tim McCarthy, Principal Consultant
Proud Member of the #NetAppATeam<
https://twitter.com/NetAppATeam>
I Blog at TMACsRack<
https://tmacsrack.wordpress.com/>
44
On Mon, Nov 27, 2017 at 8:13 AM, Alexander Griesser <AGriesser@anexia-it.com<mailto:AGriesser@anexia-it.com>> wrote:
Oh, yah – that definitely looks like it.
I’ll try to 4a with 8.1.4P10 now; second controller didn’t even boot at all, not even with 8.3.2 netboot and threw further error messages:
NetApp Data ONTAP 8.3.2P12
Invalid time in real time clock.
Check and reset the date immediately!
C-I configuration detected but the IOXM doesn't seem to be responding. Please reseat the IOXM and power cycle the chassis.
Also, both loaders wrote „Loader-A>“ on the loader prompt – so maybe something with the CI as indicated by the message above?
I’ve now pulled out the IOXM on both controllers and will try to upade them to the latest version to see if maybe a firmware upgrade fixes the issues and will report back later.
Thanks for the insights so far!
Alexander Griesser
Head of Systems Operations
ANEXIA Internetdienstleistungs GmbH
E-Mail: AGriesser@anexia-it.com<mailto:AGriesser@anexia-it.com>
Web:
http://www.anexia-it.com<
http://www.anexia-it.com/>
Anschrift Hauptsitz Klagenfurt: Feldkirchnerstraße 140, 9020 Klagenfurt
Geschäftsführer: Alexander Windbichler
Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U63216601
Von: Oliver Gill [mailto:oliver.gill@au.de<mailto:oliver.gill@au.de>]
Gesendet: Montag, 27. November 2017 13:14
An: Alexander Griesser <AGriesser@anexia-it.com<mailto:AGriesser@anexia-it.com>>; toasters@teaparty.net<mailto:toasters@teaparty.net>
Betreff: AW: Panic on bootup (page fault supervisor read, page not present)
Looks like BURT 639665<
https://mysupport.netapp.com/NOW/cgi-bin/bol?Type=Detail&Display=639665>. (Fixed with ONTAP 8.2)
Same Panic-string, same ONTAP 8.1.3P1:
https://community.netapp.com/t5/Data-ONTAP-Discussions/Fix-Burt-639665/td-p/47242 https://community.netapp.com/t5/Data-ONTAP-Discussions/RPANIC-page-fault/td-p/117784 If you want to repurpose it and it’s not productive simplest way would be to 4a it and update to 8.2.5.
Or maybe latest 8.1.x version if you’re not able to get new 28-char length license keys. But if I remember correctly if you update 7-Mode 8.1 directly to 8.2 the installed licenses would still be valid.
Best regards
Oliver Gill
Junior System Engineer
oliver.gill@au.de<mailto:oliver.gill@au.de>
Advanced UniByte
Von: toasters-bounces@teaparty.net<mailto:toasters-bounces@teaparty.net> [mailto:toasters-bounces@teaparty.net] Im Auftrag von Alexander Griesser
Gesendet: Montag, 27. November 2017 07:37
An: toasters@teaparty.net<mailto:toasters@teaparty.net>
Betreff: Panic on bootup (page fault supervisor read, page not present)
Hey toasters,
I’m trying to repurpose one of my old FAS3240 systems and have booted it up today just to be greeted with the following panic on one of the two controllers:
Starting AUTOBOOT press Ctrl-C to abort...
Loading X86_64/freebsd/image2/kernel:0x100000/8450504 0x90f1c8/1278720 Entry at 0x80158900
Loading X86_64/freebsd/image2/platform.ko:0xa48000/655232 0xb8ea20/694680 0xae7f80/39656 0xc383b8/43152 0xaf1a68/86316 0xb06b94/63845 0xb16500/140640 0xc42c48/159120 0xb38a60/2024 0xc699d8/6072 0xb39248/304 0xc6b190/912 0xb39378/1680 0xc6b520/5040 0xb39a08/960 0xc6c8d0/2880 0xb39dc8/184 0xc6d410/552 0xb39e80/448 0xb65de0/12918 0xb8e933/237 0xb69058/84120 0xb7d8f0/69699
Starting program at 0x80158900
NetApp Data ONTAP 8.1.3P1 7-Mode
Fatal trap 12: page fault while in kernel mode
cpuid = 0; apic id = 04
fault virtual address = 0x28
fault code = supervisor read data, page not present
instruction pointer = 0x8:0xffffffff80315571
stack pointer = 0x10:0xffffffff80c73c90
frame pointer = 0x10:0xffffffff80c73cc0
code segment = base 0x0, limit 0xfffff, type 0x1b
= DPL 0, pres 1, long 1, def32 0, gran 1
processor eflags = interrupt enabled, resume, IOPL = 0
current process = 0 (swapper)
trap number = 12
PANIC : page fault (supervisor read, page not present) on VA 0x28 cs:rip = 0x8:0xffffffff80315571 rflags = 0x10246
version: 8.1.3P1: Wed Jul 10 20:17:14 PDT 2013
conf : x86_64
cpuid = 0
Uptime: 1s
coredump: primary dumper unavailable.
coredump: trying secondary dumper...
no tftp server ip specified
netdump: no targets available to dump
coredump: secondary dumper failed -1.
The operating system has halted.
Please press any key to reboot.
System halting...
cpu_reset called on cpu#0
Any insights on what might be the issue here?
Needless to say, there’s no maintenance anymore on this system so opening a support case is not possible ????
Thanks,
Alexander Griesser
Head of Systems Operations
ANEXIA Internetdienstleistungs GmbH
E-Mail: AGriesser@anexia-it.com<mailto:AGriesser@anexia-it.com>
Web:
http://www.anexia-it.com<
http://www.anexia-it.com/>
Anschrift Hauptsitz Klagenfurt: Feldkirchnerstraße 140, 9020 Klagenfurt
Geschäftsführer: Alexander Windbichler
Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U63216601
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