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Hey Scott, I validated those to be correct. They said Dany is the right contact. Did you try e-mailing him?

Pedro

> On 15 Mar 2024, at 15:45, Scott Q. <qmail@top-consulting.net> wrote:
>
> Anyone knows a direct contact for Claro Brazil ?
>
> The phone number for their NOC on PeeringDB doesn't work or make sense and e-mails are ignored.
>
> Thank you

Thanks, indeed Dany just got back to us via e-mail.

Are you sure the phone number is correct ? +55 is Brazil , 21 is Rio
but it's written 3 times in a row ( +5521212129004230100 ). In any
case, I tried calling the number and it gave an error.


On Friday, 15/03/2024 at 14:11 Pedro Prado wrote:



Hey Scott, I validated those to be correct. They said Dany is the
right contact. Did you try e-mailing him?

Pedro





On 15 Mar 2024, at 15:45, Scott Q. wrote:

Anyone knows a direct contact for Claro Brazil ?


The phone number for their NOC on PeeringDB doesn't work or make sense
and e-mails are ignored.


Thank you

> On 15 Mar 2024, at 20:15, Scott Q. <qmail@top-consulting.net> wrote:
>
> Thanks, indeed Dany just got back to us via e-mail.
>
Glad to know!

> Are you sure the phone number is correct ? +55 is Brazil , 21 is Rio but it's written 3 times in a row ( +5521212129004230100 ). In any case, I tried calling the number and it gave an error.
>
Claro acquired Embratel, an operator whose code is 21 - their number is actually 21212900. Then you add Rio and Brazil and get +55 21 21212900. But I have no idea about the extra digits…

>
> On Friday, 15/03/2024 at 14:11 Pedro Prado wrote:
> Hey Scott, I validated those to be correct. They said Dany is the right contact. Did you try e-mailing him?
>
> Pedro
>
>> On 15 Mar 2024, at 15:45, Scott Q. <qmail@top-consulting.net <mailto:qmail@top-consulting.net>> wrote:
>>
>> Anyone knows a direct contact for Claro Brazil ?
>>
>> The phone number for their NOC on PeeringDB doesn't work or make sense and e-mails are ignored.
>>
>> Thank you
>
>

Hey there,

It seems like Claro's NOC phone number is all good in PeeringDB -
https://www.peeringdb.com/net/2680

Simply dial +552121212900, and a member of the NOC team will promptly
assist you.

Thanks,

--
Alessandro Martins



On Fri, Mar 15, 2024 at 5:17?PM Scott Q. <qmail@top-consulting.net> wrote:

> Thanks, indeed Dany just got back to us via e-mail.
>
> Are you sure the phone number is correct ? +55 is Brazil , 21 is Rio but
> it's written 3 times in a row ( +5521212129004230100 ). In any case, I
> tried calling the number and it gave an error.
>
>
> On Friday, 15/03/2024 at 14:11 Pedro Prado wrote:
>
> Hey Scott, I validated those to be correct. They said Dany is the right
> contact. Did you try e-mailing him?
>
> Pedro
>
> On 15 Mar 2024, at 15:45, Scott Q. <qmail@top-consulting.net> wrote:
>
> Anyone knows a direct contact for Claro Brazil ?
>
> The phone number for their NOC on PeeringDB doesn't work or make sense and
> e-mails are ignored.
>
> Thank you
>
>
>

Thanks, already got confirmation there is an issue.

For all others chasing this, there is a routing issue between Arelion
and Claro. Claro is aware and working on the issue.

On Friday, 15/03/2024 at 17:02 Alessandro Martins wrote:




Hey there,

It seems like Claro's NOC phone number is all good in PeeringDB
- https://www.peeringdb.com/net/2680
Simply dial +552121212900, and a member of the NOC team will promptly
assist you.

Thanks, 











--
Alessandro Martins





On Fri, Mar 15, 2024 at 5:17?PM Scott Q. wrote:




Thanks, indeed Dany just got back to us via e-mail.

Are you sure the phone number is correct ? +55 is Brazil , 21 is Rio
but it's written 3 times in a row ( +5521212129004230100 ). In any
case, I tried calling the number and it gave an error.


On Friday, 15/03/2024 at 14:11 Pedro Prado wrote:



Hey Scott, I validated those to be correct. They said Dany is the
right contact. Did you try e-mailing him?

Pedro





On 15 Mar 2024, at 15:45, Scott Q. wrote:

Anyone knows a direct contact for Claro Brazil ?


The phone number for their NOC on PeeringDB doesn't work or make sense
and e-mails are ignored.


Thank you