Mailing List Archive

Yes.. Look at CRS, IPCC, ICD, what every cisco calls it. We are currently doing that.

Scott

________________________________________
From: Hering, Marc [mailto:MHering@TheGaleCompany.com]
Sent: Monday, August 02, 2004 11:16 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Call Recording..

Is anyone using any applications to record IP calls?  We have need to (Silently) record some calls of some of our users as well as want to record our front reception calls for customer service training..

Thanks in advance
 
<M>
The Gale Company is one of the largest real estate companies in the industry with a global portfolio exceeding 60 million square feet of office space. For more information contact 973-301-9500 or visit www.TheGaleCompany.com

Callrex



--------------------------
Blackberry Wireless E-Mail From:
Tim Frazee
Global Solutions Group, Inc.
tfrazee@gsgi.com


-----Original Message-----
From: cisco-voip-bounces@puck.nether.net <cisco-voip-bounces@puck.nether.net>
To: cisco-voip@puck.nether.net <cisco-voip@puck.nether.net>
Sent: Mon Aug 02 13:16:19 2004
Subject: [cisco-voip] Call Recording..

Is anyone using any applications to record IP calls? We have need to (Silently) record some calls of some of our users as well as want to record our front reception calls for customer service training..

Thanks in advance


<M>

The Gale Company is one of the largest real estate companies in the industry with a global portfolio exceeding 60 million square feet of office space. For more information contact 973-301-9500 or visit www.TheGaleCompany.com <http://www.thegalecompany.com/>

Witness
Eyretel
Exony

These are the top three voice recording software companies that I have
dealt with.

Might not the cheapest though.

IPCC Express will work but users have to log into Agent software first.

Regards

Freshy



-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Hering, Marc
Sent: 02 August 2004 19:16
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Call Recording..

Is anyone using any applications to record IP calls? We have need to
(Silently) record some calls of some of our users as well as want to
record our front reception calls for customer service training..

Thanks in advance

<M>
The Gale Company is one of the largest real estate companies in the
industry with a global portfolio exceeding 60 million square feet of
office space. For more information contact 973-301-9500 or visit
www.TheGaleCompany.com <http://www.thegalecompany.com/>

We use a product from Witness Systems, formerly Eyretel. Runs on a W2K
box with a SQL back-end. Saves each call as a compressed WAV file, and
the database is fully searchable by calling party, called party,
date/time, etc. Nice web-based interface. We've been very happy with the
product.

-----Original Message-----
From: Hering, Marc [mailto:MHering@thegalecompany.com]
Sent: Monday, August 02, 2004 2:16 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Call Recording..


Is anyone using any applications to record IP calls? We have need to
(Silently) record some calls of some of our users as well as want to
record our front reception calls for customer service training..

Thanks in advance


<M>

The Gale Company is one of the largest real estate companies in the
industry with a global portfolio exceeding 60 million square feet of
office space. For more information contact 973-301-9500 or visit
www.TheGaleCompany.com <http://www.thegalecompany.com/>



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