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The 0 in itself is not going to extension 0, but has been assigned to a call handler. The default setup for Unity is for 0 to go to the Operator Call Handler. You will have to create a new Call Handler which sends the caller to a different destination. Then, using the bulk edit tool, edit those individuals to have their 0 input key to be sent to the correct call handler. You can also configure 0 (or any other number) to go to a different subscriber.

----- Original Message -----
From: Voll, Scott
To: cisco-voip@puck.nether.net
Sent: Friday, June 25, 2004 12:32 PM
Subject: [cisco-voip] V-mail to operator


OK, I'm a little confused. (So what else is new :-)

I have CM 3.3.4 and Unity 4.0.2.

I have a remote site and a central site.

Both have a translation pattern for 0 for the receptionist at each
location.

No matter which site you're calling, if you get someone's v-mail and
dial 0 it goes to the remote sites receptionist. But if you just dial 0
from each location it goes to the correct receptionist. So it seems as
thou this is a Unity issue. Where does this get setup? Can I have two
receptions in Unity via 0?

PS. The central site receptionist is on a PBX and not using Unity for
v-mail.

TIA

Scott

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