Mailing List Archive

I had this exact problem.. Your users will need to be able to read the
\\cra-server\desktop_cfg share and be able to write to folders under it.
I don't remember the exact folders, but you can look it up here:

http://makeashorterlink.com/?B25D52278

In my scenario, I added the CRA server to the domain, created a domain
group "Support Users" and gave them the proper access on the share.

-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Voll, Scott
Sent: Tuesday, June 01, 2004 8:02 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] CRA

OK. I installed CRA 3.1.2 and have everything working, well almost
everything. I have integrated CM, and CRA with AD 2000. I have CRA
running on a separate 7825. When I installed the Desktop agent I had to
connect to the server and put in the admin user and password to install
the agent on every ones PCs. Now when they try and log in, they get an
error. If I come over and browse to the server and enter the admin user
and password, then they try to log in again, it works. So it's got to
be a rights/permissions issue. What rights/permissions do I need to add
and where? The CRA server is not an AD server. It is working in a
workgroup with the CM servers.

Thanks for any and all help in advance.

Scott


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https://puck.nether.net/mailman/listinfo/cisco-voip


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I believe this is what you are looking for:
http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_tech
_note09186a00801ecf61.shtml

/Wes

> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net]On Behalf Of Voll, Scott
> Sent: Tuesday, June 01, 2004 11:02 AM
> To: cisco-voip@puck.nether.net
> Subject: [cisco-voip] CRA
>
>
> OK. I installed CRA 3.1.2 and have everything working, well almost
> everything. I have integrated CM, and CRA with AD 2000. I have CRA
> running on a separate 7825. When I installed the Desktop agent I had to
> connect to the server and put in the admin user and password to install
> the agent on every ones PCs. Now when they try and log in, they get an
> error. If I come over and browse to the server and enter the admin user
> and password, then they try to log in again, it works. So it's got to
> be a rights/permissions issue. What rights/permissions do I need to add
> and where? The CRA server is not an AD server. It is working in a
> workgroup with the CM servers.
>
> Thanks for any and all help in advance.
>
> Scott
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip

You are likely running into one of (In my opinion) CRA's biggest flaws. It
relies heavily on agents being able to reach a netbios share on the CRA
server in order for the desktop agent to be able to get a license.

There should be a share \\$IPaddr\Desktop_Config that all of your agents
need to mount everytime they run the app. The source directory for this
share is c:\program files\cisco\Desktop_Config. If your server is not part
of your AD environment, you need to work through the pain of how to have all
of your agents mount this directory and not have to share it out as guest or
some similar nonsense.

I sincerely hope that all the netbios hooks that are part of CRA today will
be going away in future releases. They make it really hard to firewall off
the CRA server effectively. (microsoft worm of the week anyone?)

-charles

-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Voll, Scott
Sent: Tuesday, June 01, 2004 8:02 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] CRA


OK. I installed CRA 3.1.2 and have everything working, well almost
everything. I have integrated CM, and CRA with AD 2000. I have CRA
running on a separate 7825. When I installed the Desktop agent I had to
connect to the server and put in the admin user and password to install
the agent on every ones PCs. Now when they try and log in, they get an
error. If I come over and browse to the server and enter the admin user
and password, then they try to log in again, it works. So it's got to
be a rights/permissions issue. What rights/permissions do I need to add
and where? The CRA server is not an AD server. It is working in a
workgroup with the CM servers.

Thanks for any and all help in advance.

Scott


_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

This requirement is going away, being replaced by LDAP. I believe in IPCC 7
(Due early 05), and in the equivalent CRA release.

-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Klement, Charles
Sent: Tuesday, June 01, 2004 8:48 AM
To: cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] CRA


You are likely running into one of (In my opinion) CRA's biggest flaws. It
relies heavily on agents being able to reach a netbios share on the CRA
server in order for the desktop agent to be able to get a license.

There should be a share \\$IPaddr\Desktop_Config that all of your agents
need to mount everytime they run the app. The source directory for this
share is c:\program files\cisco\Desktop_Config. If your server is not part
of your AD environment, you need to work through the pain of how to have all
of your agents mount this directory and not have to share it out as guest or
some similar nonsense.

I sincerely hope that all the netbios hooks that are part of CRA today will
be going away in future releases. They make it really hard to firewall off
the CRA server effectively. (microsoft worm of the week anyone?)

-charles

-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Voll, Scott
Sent: Tuesday, June 01, 2004 8:02 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] CRA


OK. I installed CRA 3.1.2 and have everything working, well almost
everything. I have integrated CM, and CRA with AD 2000. I have CRA running
on a separate 7825. When I installed the Desktop agent I had to connect to
the server and put in the admin user and password to install the agent on
every ones PCs. Now when they try and log in, they get an error. If I come
over and browse to the server and enter the admin user and password, then
they try to log in again, it works. So it's got to be a rights/permissions
issue. What rights/permissions do I need to add and where? The CRA server
is not an AD server. It is working in a workgroup with the CM servers.

Thanks for any and all help in advance.

Scott


_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip