Mailing List Archive: CRA 3.1(2)

CRA 3.1(2)

Mar 23, 2004, 9:36 AM

Post #1 of 3 (1152 views)

Has anyone installed CRA ver. 3.1(2) and intergrated it into AD?

I can't seem to get the CRA Engine to start. I get an error message:

"Could not start the Cisco CRA Engine service on local computer. The
service did not return an error. This could be an internal windows
error or an internal service error. If the problem persist, Contact
your system administrator."

I have a TAC Case open, but it's been open for 2 days now without any
luck. Hoping someone else could shed some light on the subject.

TIA

Scott

CRA 3.1(2) [ In reply to ]

Scott.Voll at wesd

Mar 30, 2004, 2:12 PM

Post #2 of 3 (1070 views)

Permalink

I'm in the process of setting up CRA 3.1(2) and have setup the CM stuff.
Now I'm to Chapter 4 "provisioning". I got to page 4-5 where you
provision A JTAPI Trigger and "None" comes up in the Application Name
drop-down with no other options. What did I do wrong? Did I miss a
step somewhere? Any help is appreciated.

TIA

Scott

RE: CRA 3.1(2) [ In reply to ]

versatile at direct-support

Mar 30, 2004, 4:38 PM

Post #3 of 3 (1071 views)

Permalink

You need to associate the CTI Route Point with the user account in
CallManager that you specified as JTAPI Provider. If it's still not showing
up, you may need to reset the Device.

Jesse

-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Voll, Scott
Sent: Tuesday, March 30, 2004 1:12 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] CRA 3.1(2)

I'm in the process of setting up CRA 3.1(2) and have setup the CM stuff.
Now I'm to Chapter 4 "provisioning". I got to page 4-5 where you
provision A JTAPI Trigger and "None" comes up in the Application Name
drop-down with no other options. What did I do wrong? Did I miss a step
somewhere? Any help is appreciated.

TIA

Scott

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