Mailing List Archive: MRA voice quality issues with Optimum/Altice

A continuing problem we have is voice quality issues with our users on Optimum/Altice. Garbled and dropped speech are common. I've played around with different codes without much success. Opus appears to work as well as any others. We are directly peered with Lightpath, and the traceroutes show a direct path, so it's not an issue with congestion at a peering point. We don't have any issue with Verizon or Spectrum users.

Not really looking for any solutions, as it's likely a issue with Optimum, but I was curious if this is a common issue.

BTW, don't get me started with the Altice One service. The issues with their router alone is horrid.

Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mhuff@ox.com<mailto:mhuff@ox.com> | www.ox.com<http://www.ox.com>
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I know you didn?t ask for solutions? however, you might consider throwing an SDWAN appliance in front of the Expressway. The forward error correction capabilities might help with the jitter / lack of end to end EF queue.

Get Outlook for iOS<https://aka.ms/o0ukef>
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From: cisco-voip <cisco-voip-bounces@puck.nether.net> on behalf of Matthew Huff <mhuff@ox.com>
Sent: Monday, October 11, 2021 12:38:42 PM
To: cisco-voip@puck.nether.net <cisco-voip@puck.nether.net>
Subject: [cisco-voip] MRA voice quality issues with Optimum/Altice

A continuing problem we have is voice quality issues with our users on Optimum/Altice. Garbled and dropped speech are common. I?ve played around with different codes without much success. Opus appears to work as well as any others. We are directly peered with Lightpath, and the traceroutes show a direct path, so it?s not an issue with congestion at a peering point. We don?t have any issue with Verizon or Spectrum users.

Not really looking for any solutions, as it?s likely a issue with Optimum, but I was curious if this is a common issue.

BTW, don?t get me started with the Altice One service. The issues with their router alone is horrid.

Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039

mhuff@ox.com<mailto:mhuff@ox.com> | www.ox.com<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ox.com%2F&data=04%7C01%7C%7Cbafe52496a19481c978408d98cd5f7cf%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637695672879337075%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1oCsCmEgQqIGcnVbVfm8A03mSd2LJl99y5d0psjMJ7g%3D&reserved=0>

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