Mailing List Archive

That's nothing I've ever heard of. I'd imagine you could use the CTI API
<https://developer.cisco.com/docs/contact-center-express/#!cti-protocol-overview>,
but not the Admin API.

This isn't a REST based API though, and it is relatively harder to
implement and work with though. My man Tanner at CTI Logic should be able
to help. Yo Tanner! Where you at? Ok, so one PRO for chat rooms are
mentions. Email needs mentions.

The CTI Protocol:


- Is a TCP/IP socket based message protocol
- Allows clients to send and receive information/events about:
- Current system configuration and future updates.
- Agents and their states
- Calls and their states
- *Statistics for agents, calls, and queues on a real-time basis*
- Third-party call control
- Device snapshots
- Provides support for two client modes for connecting with Unified CCX:
- Bridge mode clients receive all agent-state and call events for all
logged in agents in the system.
- Agent mode clients only receives messages related to the agent.
- Has version control


On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <
cisco-voip@puck.nether.net> wrote:

> Is there any way to see real time CTI port usage with UCCX Admin API? I
> did a quick search and it looks like it’s a supported function but having
> trouble finding the correct name to use.
>
>
>
> Thanks
>
> Jason
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

You can simply put Tanner in the To: field, old school I know, but it still
works :)

On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <
avholloway+cisco-voip@gmail.com> wrote:

> That's nothing I've ever heard of. I'd imagine you could use the CTI API
> <https://developer.cisco.com/docs/contact-center-express/#!cti-protocol-overview>,
> but not the Admin API.
>
> This isn't a REST based API though, and it is relatively harder to
> implement and work with though. My man Tanner at CTI Logic should be able
> to help. Yo Tanner! Where you at? Ok, so one PRO for chat rooms are
> mentions. Email needs mentions.
>
> The CTI Protocol:
>
>
> - Is a TCP/IP socket based message protocol
> - Allows clients to send and receive information/events about:
> - Current system configuration and future updates.
> - Agents and their states
> - Calls and their states
> - *Statistics for agents, calls, and queues on a real-time basis*
> - Third-party call control
> - Device snapshots
> - Provides support for two client modes for connecting with Unified
> CCX:
> - Bridge mode clients receive all agent-state and call events for
> all logged in agents in the system.
> - Agent mode clients only receives messages related to the agent.
> - Has version control
>
>
> On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <
> cisco-voip@puck.nether.net> wrote:
>
>> Is there any way to see real time CTI port usage with UCCX Admin API? I
>> did a quick search and it looks like it’s a supported function but having
>> trouble finding the correct name to use.
>>
>>
>>
>> Thanks
>>
>> Jason
>>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

What information do you need?

On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <w@woka.us> wrote:

> You can simply put Tanner in the To: field, old school I know, but it
> still works :)
>
> On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <
> avholloway+cisco-voip@gmail.com> wrote:
>
>> That's nothing I've ever heard of. I'd imagine you could use the CTI API
>> <https://developer.cisco.com/docs/contact-center-express/#!cti-protocol-overview>,
>> but not the Admin API.
>>
>> This isn't a REST based API though, and it is relatively harder to
>> implement and work with though. My man Tanner at CTI Logic should be able
>> to help. Yo Tanner! Where you at? Ok, so one PRO for chat rooms are
>> mentions. Email needs mentions.
>>
>> The CTI Protocol:
>>
>>
>> - Is a TCP/IP socket based message protocol
>> - Allows clients to send and receive information/events about:
>> - Current system configuration and future updates.
>> - Agents and their states
>> - Calls and their states
>> - *Statistics for agents, calls, and queues on a real-time basis*
>> - Third-party call control
>> - Device snapshots
>> - Provides support for two client modes for connecting with Unified
>> CCX:
>> - Bridge mode clients receive all agent-state and call events for
>> all logged in agents in the system.
>> - Agent mode clients only receives messages related to the agent.
>> - Has version control
>>
>>
>> On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <
>> cisco-voip@puck.nether.net> wrote:
>>
>>> Is there any way to see real time CTI port usage with UCCX Admin API? I
>>> did a quick search and it looks like it’s a supported function but having
>>> trouble finding the correct name to use.
>>>
>>>
>>>
>>> Thanks
>>>
>>> Jason
>>>
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>

LOL, I over-thought the process and forgot to look at the most simple
solution. Thanks Charles.

On Thu, Jul 9, 2020 at 10:13 PM Charles Goldsmith <w@woka.us> wrote:

> You can simply put Tanner in the To: field, old school I know, but it
> still works :)
>
> On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <
> avholloway+cisco-voip@gmail.com> wrote:
>
>> That's nothing I've ever heard of. I'd imagine you could use the CTI API
>> <https://developer.cisco.com/docs/contact-center-express/#!cti-protocol-overview>,
>> but not the Admin API.
>>
>> This isn't a REST based API though, and it is relatively harder to
>> implement and work with though. My man Tanner at CTI Logic should be able
>> to help. Yo Tanner! Where you at? Ok, so one PRO for chat rooms are
>> mentions. Email needs mentions.
>>
>> The CTI Protocol:
>>
>>
>> - Is a TCP/IP socket based message protocol
>> - Allows clients to send and receive information/events about:
>> - Current system configuration and future updates.
>> - Agents and their states
>> - Calls and their states
>> - *Statistics for agents, calls, and queues on a real-time basis*
>> - Third-party call control
>> - Device snapshots
>> - Provides support for two client modes for connecting with Unified
>> CCX:
>> - Bridge mode clients receive all agent-state and call events for
>> all logged in agents in the system.
>> - Agent mode clients only receives messages related to the agent.
>> - Has version control
>>
>>
>> On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <
>> cisco-voip@puck.nether.net> wrote:
>>
>>> Is there any way to see real time CTI port usage with UCCX Admin API? I
>>> did a quick search and it looks like it’s a supported function but having
>>> trouble finding the correct name to use.
>>>
>>>
>>>
>>> Thanks
>>>
>>> Jason
>>>
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>

?
?Do you need to gather that data directly from CCX? It might be easier to pull it from CCM using the PerfMon API or RisPort70 API.



Sent from an iPhone mobile device with very tiny touchscreen input keys. Please excude my typtos.

>> On Jul 9, 2020, at 4:07 PM, JASON BURWELL via cisco-voip <cisco-voip@puck.nether.net> wrote:
> ?
> Is there any way to see real time CTI port usage with UCCX Admin API? I did a quick search and it looks like it’s a supported function but having trouble finding the correct name to use.
>
> Thanks
> Jason
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip

Bill, just to be clear, do either of the CUCM APIs show the active call and
idle status of CTI ports? Not just registration.

On Fri, Jul 10, 2020 at 10:05 AM Bill Talley <btalley@gmail.com> wrote:

> ?
> ?Do you need to gather that data directly from CCX? It might be easier to
> pull it from CCM using the PerfMon API or RisPort70 API.
>
>
>
> Sent from an iPhone mobile device with very tiny touchscreen input keys.
> Please excude my typtos.
>
> On Jul 9, 2020, at 4:07 PM, JASON BURWELL via cisco-voip <
> cisco-voip@puck.nether.net> wrote:
>
> ?
>
> Is there any way to see real time CTI port usage with UCCX Admin API? I
> did a quick search and it looks like it’s a supported function but having
> trouble finding the correct name to use.
>
>
>
> Thanks
>
> Jason
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

I believe RIS should but I will test and reply back to the list.

Sent from an iPhone mobile device with very tiny touchscreen input keys. Please excude my typtos.

> On Jul 10, 2020, at 10:30 AM, Anthony Holloway <avholloway+cisco-voip@gmail.com> wrote:
>
> ?
> Bill, just to be clear, do either of the CUCM APIs show the active call and idle status of CTI ports? Not just registration.
>
>> On Fri, Jul 10, 2020 at 10:05 AM Bill Talley <btalley@gmail.com> wrote:
>> ?
>> ?Do you need to gather that data directly from CCX? It might be easier to pull it from CCM using the PerfMon API or RisPort70 API.
>>
>>
>>
>> Sent from an iPhone mobile device with very tiny touchscreen input keys. Please excude my typtos.
>>
>>>> On Jul 9, 2020, at 4:07 PM, JASON BURWELL via cisco-voip <cisco-voip@puck.nether.net> wrote:
>>>>
>>> ?
>>> Is there any way to see real time CTI port usage with UCCX Admin API? I did a quick search and it looks like it’s a supported function but having trouble finding the correct name to use.
>>>
>>>
>>>
>>> Thanks
>>>
>>> Jason
>>>
>>>
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip

My gut tells me no, but let's see what you find.

Use Cases

RisPort allows applications to retrieve the registration state of a device
and current IP address of a device or application. This information is
useful in scenarios such as:

- A notification and alert application which obtains the IP address of a
set of phones from RisPort in order to send an on-screen push notification
via the IP Phone Services API
<https://developer.cisco.com/site/ip-phone-services/overview/>
- A system health and monitoring application which periodically checks
the registration status of critical phone devices or CTI applications via
RisPort in order to alert administrators of connection failures.

Source: https://developer.cisco.com/site/sxml/discover/overview/risport/

On Fri, Jul 10, 2020 at 12:58 PM Bill Talley <btalley@gmail.com> wrote:

> I believe RIS should but I will test and reply back to the list.
>
> Sent from an iPhone mobile device with very tiny touchscreen input keys.
> Please excude my typtos.
>
> On Jul 10, 2020, at 10:30 AM, Anthony Holloway <
> avholloway+cisco-voip@gmail.com> wrote:
>
> ?
> Bill, just to be clear, do either of the CUCM APIs show the active call
> and idle status of CTI ports? Not just registration.
>
> On Fri, Jul 10, 2020 at 10:05 AM Bill Talley <btalley@gmail.com> wrote:
>
>> ?
>> ?Do you need to gather that data directly from CCX? It might be easier
>> to pull it from CCM using the PerfMon API or RisPort70 API.
>>
>>
>>
>> Sent from an iPhone mobile device with very tiny touchscreen input keys.
>> Please excude my typtos.
>>
>> On Jul 9, 2020, at 4:07 PM, JASON BURWELL via cisco-voip <
>> cisco-voip@puck.nether.net> wrote:
>>
>> ?
>>
>> Is there any way to see real time CTI port usage with UCCX Admin API? I
>> did a quick search and it looks like it’s a supported function but having
>> trouble finding the correct name to use.
>>
>>
>>
>> Thanks
>>
>> Jason
>>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>