Sure, it does not sound like an ideal situation to be in, but, the issue I believe is with the platform more than the application.
Hybrid Calling is done for users anyways, and no new customers can activate it. If you can configure additional or existing Expressway for MRA, I would hope it would have a better experience.
From: ROZA, Ariel <Ariel.ROZA@LA.LOGICALIS.COM>
Sent: Tuesday, June 16, 2020 8:45 PM
To: Pawlowski, Adam <ajp26@buffalo.edu>; cisco-voip (cisco-voip@puck.nether.net) <cisco-voip@puck.nether.net>
Subject: RE: Cellphone with pararell calls
The downside is that is very prone to human error, and it may end. up in calls being evasdropped. I can´t think of any webex user fond of something like that ?
De: Pawlowski, Adam <ajp26@buffalo.edu<mailto:ajp26@buffalo.edu>>
Enviado el: martes, 16 de junio de 2020 21:41
Para: ROZA, Ariel <Ariel.ROZA@LA.LOGICALIS.COM<mailto:Ariel.ROZA@LA.LOGICALIS.COM>>; cisco-voip (cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>) <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Asunto: RE: Cellphone with pararell calls
This sounds like an interaction with the type of phone or phone OS, and not related to Webex Teams.
I do not have this issue with hybrid calling on Teams on iOS, it appears to hook the native dialer, at least for now, which will not allow this scenario to occur.
Whoever is operating the cell will have to … well end the Teams call since there is no hold in hybrid, or not answer the cellular call ?
From: cisco-voip <cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounces@puck.nether.net>> On Behalf Of ROZA, Ariel
Sent: Tuesday, June 16, 2020 5:59 PM
To: cisco-voip (cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>) <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: [cisco-voip] Cellphone with pararell calls
I have this situation with Webex Teams running on a cellphone:
A user has his cellular phone line and Webex Teams with Hybrid calling enabled.
He receives a call at his cellular phone line.
Then he gets a second call via Webex Teams. When he answers the second call, the first one keeps running in the background, still listening to the user having the second conversation.
Is there a way to better control this scenario? The first call should be ended or put on hold, but as those are two different apps with two unrelated audio streams, I don´t know if there is a proper way to handle them
Does anyone have any suggestions?
Thanks,
Ariel.