Mailing List Archive

I am happy with ISI's Infortel cloud. 3 CUCMs and 5 Avayas. Helpful to
still understand things like route lists/trunks and cause codes, but techie
can setup reports and save/share them.

-jason

On Wed, Jun 3, 2020, 4:58 PM UC Penguin <gentoo@ucpenguin.com> wrote:

> I’m curious what third party CDR Analysis software is commonly used today
> and pros/cons of each?
>
> Looking for something friendly for non-Engineers to run reports.
>
> Thanks in advance
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

I’d be interesting if any of them have ever resolved the issue with transferred calls and how they associate them for chargebacks. I remember asking one CDR company and they were completely in awe of the fact that transferred calls have to be addressed like a chain of calls.

From: cisco-voip <cisco-voip-bounces@puck.nether.net> On Behalf Of Jason Aarons
Sent: Wednesday, June 3, 2020 5:06 PM
To: UC Penguin <gentoo@ucpenguin.com>
Cc: cisco-voip voyp list <cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Third Party CDR Analysis

CAUTION: This email originated from outside of the University of Guelph. Do not click links or open attachments unless you recognize the sender and know the content is safe. If in doubt, forward suspicious emails to IThelp@uoguelph.ca<mailto:IThelp@uoguelph.ca>

I am happy with ISI's Infortel cloud. 3 CUCMs and 5 Avayas. Helpful to still understand things like route lists/trunks and cause codes, but techie can setup reports and save/share them.

-jason

On Wed, Jun 3, 2020, 4:58 PM UC Penguin <gentoo@ucpenguin.com<mailto:gentoo@ucpenguin.com>> wrote:
I’m curious what third party CDR Analysis software is commonly used today and pros/cons of each?

Looking for something friendly for non-Engineers to run reports.

Thanks in advance
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip

My personal experience is that it gets talked about a lot, but then never
purchased. For mostly cost reasons, but I think it's also the fact that
it's one more vendor, one more contract, one more vm, one more management
touch point, etc., and is the data you'll get really that useful, to
warrant all that?

I personally have really wanted to see someone buy the Variphy suite, as it
also does DID management and a few other things.

I know the Donoma people post to this list often, so we might hear from
them. Their website touts "telling a story" about the call, which I think
is what most are missing. They just don't turn data into knowledge. I'd
like to see Donoma pull that off, but again, I just don't see people buying
anything.

On Wed, Jun 3, 2020 at 3:58 PM UC Penguin <gentoo@ucpenguin.com> wrote:

> I’m curious what third party CDR Analysis software is commonly used today
> and pros/cons of each?
>
> Looking for something friendly for non-Engineers to run reports.
>
> Thanks in advance
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

I should also add that this would be used primarily for reporting for individual departments/groups. Ex. How many calls are they getting over the normal volume, etc. Is this employee making the phone calls they are required for their job responsibilities, etc. Again, technology trying to solve problems that are better managed in other ways :(

I’ve rolled my own CDR logging that loads the records in a database from multiple clusters and automatically purges them after our retention period. This works great for the occasional forensics request and troubleshooting general issues.

However, it doesn’t scale well for random ad hoc reports, schedule reports, etc without some more work.

Today charge back and DID management is done with a different product that has it’s own set of issues. It has some reporting capabilities but they don’t work well and are slow and cumbersome.

Variphy promotes their “cradle to grave reporting” though I’ve not looked at that portion yet. The other reports appear to be customized for almost anything in the CDR data with some stats as well, percent to vm, average duration etc, some what like CUIC without the hassle of CUIC and it’s interface.

I have a feeling this will likely end with us rolling our own reporting tools. As the reports will be demanded, but consensus on everyone’s requirements and the money to solve that will probably be difficult to obtain given the events of this year. Probably not the best use of our time, but better then the never ending requests for reports.

Thank you all for the responses, it’s appreciated.


> On Jun 3, 2020, at 16:38, Anthony Holloway <avholloway+cisco-voip@gmail.com> wrote:
>
> ?
> My personal experience is that it gets talked about a lot, but then never purchased. For mostly cost reasons, but I think it's also the fact that it's one more vendor, one more contract, one more vm, one more management touch point, etc., and is the data you'll get really that useful, to warrant all that?
>
> I personally have really wanted to see someone buy the Variphy suite, as it also does DID management and a few other things.
>
> I know the Donoma people post to this list often, so we might hear from them. Their website touts "telling a story" about the call, which I think is what most are missing. They just don't turn data into knowledge. I'd like to see Donoma pull that off, but again, I just don't see people buying anything.
>
>> On Wed, Jun 3, 2020 at 3:58 PM UC Penguin <gentoo@ucpenguin.com> wrote:
>> I’m curious what third party CDR Analysis software is commonly used today and pros/cons of each?
>>
>> Looking for something friendly for non-Engineers to run reports.
>>
>> Thanks in advance
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip

Disclaimer - I'm a Variphy partner - please don't take this as a sales pitch - just what I know about Variphy since it's mentioned here.

I love it. They have a really big install base.
For me Variphy's winning proposition is that it is modular and it addresses a bunch of needs in one.

My favourites

* CDR reporting, dashboards and alerts
* Remote phone control (pull up two phones - make them call each other - watch the call stats get graphed in real time
* Snapshots - pre and post-change or upgrade comparisons - even just regular daily monitoring - great in large clusters to keep an eye on things (this and audit logs have saved me plenty of time - tracking down mysterious "database issues" - which are really just helpdesk deleting the wrong thing ????

Specific to the CDR..
Variphy has Cradle to Grave which can be awesome explaining weird issues, or understanding call flows.

I think they do a good job catering to non engineers too..
We can publish dashboards
We can template reports
We can have shared search sets that can be re-used.. so you can give non tech people access - and also give them the building blocks to put things together - so they don't need to think about numbers etc.

Variphy is a fantastic team to work with. So if you are interested I would reach out and take it for a spin.

If every customer had Variphy then life would be a lot easier as a partner! (and I imagine as a helpdesk, admin, manager too etc)

Cheers,

Tim.


________________________________
From: cisco-voip <cisco-voip-bounces@puck.nether.net> on behalf of Anthony Holloway <avholloway+cisco-voip@gmail.com>
Sent: Thursday, 4 June 2020 7:37 AM
To: UC Penguin <gentoo@ucpenguin.com>
Cc: cisco-voip voyp list <cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Third Party CDR Analysis


EXTERNAL SENDER WARNING. This message was sent from outside your organisation. Please do not click links or open attachments unless you recognise the source of this email and know the content is safe.

My personal experience is that it gets talked about a lot, but then never purchased. For mostly cost reasons, but I think it's also the fact that it's one more vendor, one more contract, one more vm, one more management touch point, etc., and is the data you'll get really that useful, to warrant all that?

I personally have really wanted to see someone buy the Variphy suite, as it also does DID management and a few other things.

I know the Donoma people post to this list often, so we might hear from them. Their website touts "telling a story" about the call, which I think is what most are missing. They just don't turn data into knowledge. I'd like to see Donoma pull that off, but again, I just don't see people buying anything.

On Wed, Jun 3, 2020 at 3:58 PM UC Penguin <gentoo@ucpenguin.com<mailto:gentoo@ucpenguin.com>> wrote:
I’m curious what third party CDR Analysis software is commonly used today and pros/cons of each?

Looking for something friendly for non-Engineers to run reports.

Thanks in advance
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip<https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flinkprotect.cudasvc.com%2Furl%3Fa%3Dhttps%253a%252f%252fpuck.nether.net%252fmailman%252flistinfo%252fcisco-voip%26c%3DE%2C1%2CqIQuwVS5qHYKYtk-M6nYVTCwg-jCLECfkDwLpWRN6ojZD8hPlyD9UzUR4mZtTzyw9_DWXOZYZBHxlkzahVDO84DGpIs8AwyEOFstqB4V22abANgjgvpL%26typo%3D1&data=02%7C01%7Ctim.smith%40enject.com.au%7C9715f5922c5d4a4180e608d808154ad4%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637268234832475809&sdata=HiH5rBWPCATdARMtX9h3GzQYmJACegzxPECxezM97hE%3D&reserved=0>

Variphy seems to be my favorite so far. I like it much better than the ISI
offering.

On Wed, Jun 3, 2020 at 4:25 PM UC Penguin <gentoo@ucpenguin.com> wrote:

> I’m curious what third party CDR Analysis software is commonly used today
> and pros/cons of each?
>
> Looking for something friendly for non-Engineers to run reports.
>
> Thanks in advance
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

Another vote for Variphy, I have several customers that are happy with it.

> On Jun 3, 2020, at 9:00 PM, Brian Meade <bmeade90@vt.edu> wrote:
>
> ?
> Variphy seems to be my favorite so far. I like it much better than the ISI offering.
>
>> On Wed, Jun 3, 2020 at 4:25 PM UC Penguin <gentoo@ucpenguin.com> wrote:
>> I’m curious what third party CDR Analysis software is commonly used today and pros/cons of each?
>>
>> Looking for something friendly for non-Engineers to run reports.
>>
>> Thanks in advance
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip

Feel free to check out our Donoma OneView analytics on a free trial. (https://www.donomasoftware.com/covid19-response-resources/)

It can pull together data from Call Manager and UCCX too. This is a technical forum so that's as much as I'll say here - but feel free to reach out to me for more discussion, questions, info or a demo.



?
Parker
Pearson
Vice President, Marketing & Business Development
Donoma Software
t: 540.443.3577
e: parker@donomasoftware.com
Access Donoma's COVID-19 Free Resources Here
On 6/3/20, 5:38 PM, "cisco-voip on behalf of UC Penguin" <cisco-voip-bounces@puck.nether.net on behalf of gentoo@ucpenguin.com> wrote:

Caution: This email originated from an outside source.


I’m curious what third party CDR Analysis software is commonly used today and pros/cons of each?

Looking for something friendly for non-Engineers to run reports.

Thanks in advance
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Hey Anthony:

Would love to hear more from you so we can make sure we are communicating the capabilities correctly. Feel free to reach out to me directly. I’ll even throw in some virtual coffee or a virtual lunch for your time.

Feedback from people in the field means more to us than anything… so if there is a better way we can explain what we do, if there are ideas about improvements – we’re all ears.

Cheers,

Parker Pearson


Parker
Pearson
Vice President, Marketing & Business Development
Donoma Software
t: 540.443.3577
e: parker@donomasoftware.com
Access Donoma's COVID-19 Free Resources Here
From: cisco-voip <cisco-voip-bounces@puck.nether.net> on behalf of Anthony Holloway <avholloway+cisco-voip@gmail.com>
Date: Wednesday, June 3, 2020 at 8:02 PM
To: UC Penguin <gentoo@ucpenguin.com>
Cc: cisco-voip voyp list <cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Third Party CDR Analysis


Caution: This email originated from an outside source.

My personal experience is that it gets talked about a lot, but then never purchased. For mostly cost reasons, but I think it's also the fact that it's one more vendor, one more contract, one more vm, one more management touch point, etc., and is the data you'll get really that useful, to warrant all that?

I personally have really wanted to see someone buy the Variphy suite, as it also does DID management and a few other things.

I know the Donoma people post to this list often, so we might hear from them. Their website touts "telling a story" about the call, which I think is what most are missing. They just don't turn data into knowledge. I'd like to see Donoma pull that off, but again, I just don't see people buying anything.

On Wed, Jun 3, 2020 at 3:58 PM UC Penguin <gentoo@ucpenguin.com<mailto:gentoo@ucpenguin.com>> wrote:
I’m curious what third party CDR Analysis software is commonly used today and pros/cons of each?

Looking for something friendly for non-Engineers to run reports.

Thanks in advance
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip

I think my words my have been confusing. When I said "They just don't turn
data into knowledge." I didn't mean Donoma. In fact, I really only was
referring to CDR tools which stop at backing up the call log truck to your
desk and dumping a mountain of records on you for you to sort through.
Telling a story (like your video example of the runner) is precisely what
people need. They want to understand their systems. That's the difference
between data and knowledge. That's what CUIC is missing too.

On Thu, Jun 4, 2020 at 8:27 AM Parker Pearson - Donoma <
parker@donomasoftware.com> wrote:

> Hey Anthony:
>
>
>
> Would love to hear more from you so we can make sure we are communicating
> the capabilities correctly. Feel free to reach out to me directly. I’ll
> even throw in some virtual coffee or a virtual lunch for your time.
>
>
>
> Feedback from people in the field means more to us than anything… so if
> there is a better way we can explain what we do, if there are ideas about
> improvements – we’re all ears.
>
>
>
> Cheers,
>
>
>
> Parker Pearson
>
>
> [image: Donoma Software Web Page] <http://donomasoftware.com/>
> Parker?
> Pearson
> Vice President, Marketing & Business Development
> Donoma Software
> t: *540.443.3577* <540.443.3577>
> e: *parker@donomasoftware.com* <parker@donomasoftware.com>
> *Access Donoma's COVID-19 Free Resources Here*
> <https://www.donomasoftware.com/covid19-response-resources/>
> [image: Facebook] <https://www.facebook.com/DonomaSoftware>
> [image: Twitter] <https://twitter.com/donomasoftware>
> [image: LinkedIn] <https://www.linkedin.com/company/donoma-software>
>
> *From: *cisco-voip <cisco-voip-bounces@puck.nether.net> on behalf of
> Anthony Holloway <avholloway+cisco-voip@gmail.com>
> *Date: *Wednesday, June 3, 2020 at 8:02 PM
> *To: *UC Penguin <gentoo@ucpenguin.com>
> *Cc: *cisco-voip voyp list <cisco-voip@puck.nether.net>
> *Subject: *Re: [cisco-voip] Third Party CDR Analysis
>
>
>
>
>
> *Caution: *This email originated from an outside source.
>
>
>
> My personal experience is that it gets talked about a lot, but then never
> purchased. For mostly cost reasons, but I think it's also the fact that
> it's one more vendor, one more contract, one more vm, one more management
> touch point, etc., and is the data you'll get really that useful, to
> warrant all that?
>
>
>
> I personally have really wanted to see someone buy the Variphy suite, as
> it also does DID management and a few other things.
>
>
>
> I know the Donoma people post to this list often, so we might hear from
> them. Their website touts "telling a story" about the call, which I think
> is what most are missing. They just don't turn data into knowledge. I'd
> like to see Donoma pull that off, but again, I just don't see people buying
> anything.
>
>
>
> On Wed, Jun 3, 2020 at 3:58 PM UC Penguin <gentoo@ucpenguin.com> wrote:
>
> I’m curious what third party CDR Analysis software is commonly used today
> and pros/cons of each?
>
> Looking for something friendly for non-Engineers to run reports.
>
> Thanks in advance
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>

Can the two phones pass RTP between them to verify that SIP and RTP are functional?

We have UCExpert which has been in place for many years, but don’t use it for a whole lot of things due to the interface not being very intuitive.

Brian Palmer | VoiceOps | DC6 3 355
904-905-8263 | Internal Ext: 58263

From: cisco-voip <cisco-voip-bounces@puck.nether.net> On Behalf Of Tim Smith
Sent: Wednesday, June 3, 2020 7:36 PM
To: Anthony Holloway <avholloway+cisco-voip@gmail.com>; UC Penguin <gentoo@ucpenguin.com>
Cc: cisco-voip voyp list <cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Third Party CDR Analysis

Disclaimer - I'm a Variphy partner - please don't take this as a sales pitch - just what I know about Variphy since it's mentioned here.

I love it. They have a really big install base.
For me Variphy's winning proposition is that it is modular and it addresses a bunch of needs in one.

My favourites

* CDR reporting, dashboards and alerts
* Remote phone control (pull up two phones - make them call each other - watch the call stats get graphed in real time
* Snapshots - pre and post-change or upgrade comparisons - even just regular daily monitoring - great in large clusters to keep an eye on things (this and audit logs have saved me plenty of time - tracking down mysterious "database issues" - which are really just helpdesk deleting the wrong thing ????

Specific to the CDR..
Variphy has Cradle to Grave which can be awesome explaining weird issues, or understanding call flows.

I think they do a good job catering to non engineers too..
We can publish dashboards
We can template reports
We can have shared search sets that can be re-used.. so you can give non tech people access - and also give them the building blocks to put things together - so they don't need to think about numbers etc.

Variphy is a fantastic team to work with. So if you are interested I would reach out and take it for a spin.

If every customer had Variphy then life would be a lot easier as a partner! (and I imagine as a helpdesk, admin, manager too etc)

Cheers,

Tim.


________________________________
From: cisco-voip <cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounces@puck.nether.net>> on behalf of Anthony Holloway <avholloway+cisco-voip@gmail.com<mailto:avholloway+cisco-voip@gmail.com>>
Sent: Thursday, 4 June 2020 7:37 AM
To: UC Penguin <gentoo@ucpenguin.com<mailto:gentoo@ucpenguin.com>>
Cc: cisco-voip voyp list <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Third Party CDR Analysis



EXTERNAL SENDER WARNING. This message was sent from outside your organisation. Please do not click links or open attachments unless you recognise the source of this email and know the content is safe.

My personal experience is that it gets talked about a lot, but then never purchased. For mostly cost reasons, but I think it's also the fact that it's one more vendor, one more contract, one more vm, one more management touch point, etc., and is the data you'll get really that useful, to warrant all that?

I personally have really wanted to see someone buy the Variphy suite, as it also does DID management and a few other things.

I know the Donoma people post to this list often, so we might hear from them. Their website touts "telling a story" about the call, which I think is what most are missing. They just don't turn data into knowledge. I'd like to see Donoma pull that off, but again, I just don't see people buying anything.

On Wed, Jun 3, 2020 at 3:58 PM UC Penguin <gentoo@ucpenguin.com<mailto:gentoo@ucpenguin.com>> wrote:
I’m curious what third party CDR Analysis software is commonly used today and pros/cons of each?

Looking for something friendly for non-Engineers to run reports.

Thanks in advance
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
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Unfortunately not for the actual media.
You just have to look at codecs negotiated, IP's and RTP packet counts.
This is more remote control manually for testing and troubleshooting.

I remember UnifiedFX did grab and stream the audio.
I think one of the other ones too - like VoipIntegration tools maybe.

UCExpert is the one Riverbed bought right?
It does more of that kind of synthetic testing stuff?

Variphy's biggest strengths and flagship features are Reporting/Analytics and the Snapshot/Change Management. But you can bundle in the other features and get a whole lot of tools for the budget - in one VM. That's one thing I really like.

Cheers,

Tim.

________________________________
From: Palmer, Brian <Brian.Palmer@bcbsfl.com>
Sent: Friday, 5 June 2020 6:00 AM
To: Tim Smith <tim.smith@enject.com.au>; Anthony Holloway <avholloway+cisco-voip@gmail.com>; UC Penguin <gentoo@ucpenguin.com>
Cc: cisco-voip voyp list <cisco-voip@puck.nether.net>
Subject: RE: [cisco-voip] Third Party CDR Analysis


EXTERNAL SENDER WARNING. This message was sent from outside your organisation. Please do not click links or open attachments unless you recognise the source of this email and know the content is safe.

Can the two phones pass RTP between them to verify that SIP and RTP are functional?



We have UCExpert which has been in place for many years, but don’t use it for a whole lot of things due to the interface not being very intuitive.



Brian Palmer | VoiceOps | DC6 3 355

904-905-8263 | Internal Ext: 58263



From: cisco-voip <cisco-voip-bounces@puck.nether.net> On Behalf Of Tim Smith
Sent: Wednesday, June 3, 2020 7:36 PM
To: Anthony Holloway <avholloway+cisco-voip@gmail.com>; UC Penguin <gentoo@ucpenguin.com>
Cc: cisco-voip voyp list <cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Third Party CDR Analysis



Disclaimer - I'm a Variphy partner - please don't take this as a sales pitch - just what I know about Variphy since it's mentioned here.



I love it. They have a really big install base.

For me Variphy's winning proposition is that it is modular and it addresses a bunch of needs in one.



My favourites

* CDR reporting, dashboards and alerts
* Remote phone control (pull up two phones - make them call each other - watch the call stats get graphed in real time
* Snapshots - pre and post-change or upgrade comparisons - even just regular daily monitoring - great in large clusters to keep an eye on things (this and audit logs have saved me plenty of time - tracking down mysterious "database issues" - which are really just helpdesk deleting the wrong thing ????



Specific to the CDR..

Variphy has Cradle to Grave which can be awesome explaining weird issues, or understanding call flows.



I think they do a good job catering to non engineers too..

We can publish dashboards

We can template reports

We can have shared search sets that can be re-used.. so you can give non tech people access - and also give them the building blocks to put things together - so they don't need to think about numbers etc.



Variphy is a fantastic team to work with. So if you are interested I would reach out and take it for a spin.



If every customer had Variphy then life would be a lot easier as a partner! (and I imagine as a helpdesk, admin, manager too etc)



Cheers,



Tim.





________________________________

From: cisco-voip <cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounces@puck.nether.net>> on behalf of Anthony Holloway <avholloway+cisco-voip@gmail.com<mailto:avholloway+cisco-voip@gmail.com>>
Sent: Thursday, 4 June 2020 7:37 AM
To: UC Penguin <gentoo@ucpenguin.com<mailto:gentoo@ucpenguin.com>>
Cc: cisco-voip voyp list <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Third Party CDR Analysis



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My personal experience is that it gets talked about a lot, but then never purchased. For mostly cost reasons, but I think it's also the fact that it's one more vendor, one more contract, one more vm, one more management touch point, etc., and is the data you'll get really that useful, to warrant all that?



I personally have really wanted to see someone buy the Variphy suite, as it also does DID management and a few other things.



I know the Donoma people post to this list often, so we might hear from them. Their website touts "telling a story" about the call, which I think is what most are missing. They just don't turn data into knowledge. I'd like to see Donoma pull that off, but again, I just don't see people buying anything.



On Wed, Jun 3, 2020 at 3:58 PM UC Penguin <gentoo@ucpenguin.com<mailto:gentoo@ucpenguin.com>> wrote:

I’m curious what third party CDR Analysis software is commonly used today and pros/cons of each?

Looking for something friendly for non-Engineers to run reports.

Thanks in advance
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