Mailing List Archive: is finesse silent monitoring feature supported when using Jabber phone

Yes, since Jabber supports BIB, which is how monitoring works. However,
you don't have to take my word for, you can prove it yourself. If you go
into CUCM > Unified Reporting > CM Phone Feature List, you can generate a
report of all phone models/devices which support monitoring.

E.g.,

[image: image.png]

Also, just FYR, the official configuration guide is here, not that using a
forum posting is bad, but I thought you might like to know nonetheless:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_5_1SU2/cucm_b_feature-configuration-guide-for-cisco1251SU2/cucm_b_feature-configuration-guide-for-cisco1251SU2_chapter_01010.html

On Wed, Apr 8, 2020 at 12:43 AM naresh rathore <nareh84@hotmail.com> wrote:

> hi all,
>
>
>
> i am currently using cucm12, uccx 12 and want to know whether finesse
> silent monitoring is supported when agent and supervisor are using jabber
> instead of physical phone. i plan to configure silent monitoring using
> following post
>
>
> https://community.cisco.com/t5/contact-center/cisco-finesse-silent-monitoring-issue/td-p/2521889
>
>
> Regards
>
>
> Naray
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> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

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