hi all,
i am currently using cucm12, uccx 12 and want to know whether finesse silent monitoring is supported when agent and supervisor are using jabber instead of physical phone. i plan to configure silent monitoring using following post
https://community.cisco.com/t5/contact-center/cisco-finesse-silent-monitoring-issue/td-p/2521889
Regards
Naray
i am currently using cucm12, uccx 12 and want to know whether finesse silent monitoring is supported when agent and supervisor are using jabber instead of physical phone. i plan to configure silent monitoring using following post
https://community.cisco.com/t5/contact-center/cisco-finesse-silent-monitoring-issue/td-p/2521889
Regards
Naray