Mailing List Archive

No, unfortunately RTR requires Java in all versions to date, including 12.5.

The UCCX API (mentioned by Bill Talley -
https://youruccx/adminapi/agentstats) can be viewed in your browser with no
plugins at all. Though the data points are much less than what RTR can
provide, it does give you the live logged in resources metric you're
looking for.

On Tue, Mar 17, 2020 at 11:26 AM JASON BURWELL via cisco-voip <
cisco-voip@puck.nether.net> wrote:

> Thanks!! do you know if there is a newer version available than what comes
> from the plugin that does not require Java?
>
>
>
> Jason
>
>
>
>
>
> *From:* Johnson, Tim <johns10t@cmich.edu>
> *Sent:* Tuesday, March 17, 2020 12:21 PM
> *To:* JASON BURWELL <JASON.BURWELL@foundersfcu.com>
> *Subject:* [EXTERNAL] RE: UCCX 11.6 Real Time Logged in Resources
>
>
>
> *CAUTION: This email originated outside of Founders Federal Credit Union.
> Do not click links or open attachments unless you recognize the sender and
> know the content is safe.*
> * ------------------------------ *
>
> Real Time Reporting Tool > Overall Cisco Unified Contact Center Express
> Stats
>
>
>
>
>
> *From:* cisco-voip <cisco-voip-bounces@puck.nether.net> *On Behalf Of *JASON
> BURWELL via cisco-voip
> *Sent:* Tuesday, March 17, 2020 12:16 PM
> *To:* 'cisco-voip@puck.nether.net' <cisco-voip@puck.nether.net>
> *Subject:* [cisco-voip] UCCX 11.6 Real Time Logged in Resources
>
>
>
> On UCCX 11.6 is there a way to quickly see how many agents are logged in
> real time? TAC was not helpful with providing a solution. Thanks
>
>
>
> Jason
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

Thank you all for the information!! TAC told me I needed to add up the stats from all the team screens in Finesse or build a gadget, neither of which seem very practical.

Jason


From: Anthony Holloway <avholloway+cisco-voip@gmail.com>
Sent: Tuesday, March 17, 2020 12:35 PM
To: JASON BURWELL <JASON.BURWELL@foundersfcu.com>
Cc: Johnson, Tim <johns10t@cmich.edu>; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] [EXTERNAL] RE: UCCX 11.6 Real Time Logged in Resources

No, unfortunately RTR requires Java in all versions to date, including 12.5.

The UCCX API (mentioned by Bill Talley - https://youruccx/adminapi/agentstats<https://urldefense.proofpoint.com/v2/url?u=https-3A__youruccx_adminapi_agentstats&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=aj1EwG5231oorFyOSnS5JtvnBtmVNtxuLA_ArI1CMLE&s=tXGdabz_y26PjvM8oemlWVA7aOpO2uHYHE7u2eX0qhk&e=>) can be viewed in your browser with no plugins at all. Though the data points are much less than what RTR can provide, it does give you the live logged in resources metric you're looking for.

On Tue, Mar 17, 2020 at 11:26 AM JASON BURWELL via cisco-voip <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>> wrote:
Thanks!! do you know if there is a newer version available than what comes from the plugin that does not require Java?

Jason


From: Johnson, Tim <johns10t@cmich.edu<mailto:johns10t@cmich.edu>>
Sent: Tuesday, March 17, 2020 12:21 PM
To: JASON BURWELL <JASON.BURWELL@foundersfcu.com<mailto:JASON.BURWELL@foundersfcu.com>>
Subject: [EXTERNAL] RE: UCCX 11.6 Real Time Logged in Resources

CAUTION: This email originated outside of Founders Federal Credit Union. Do not click links or open attachments unless you recognize the sender and know the content is safe.
________________________________
Real Time Reporting Tool > Overall Cisco Unified Contact Center Express Stats


From: cisco-voip <cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounces@puck.nether.net>> On Behalf Of JASON BURWELL via cisco-voip
Sent: Tuesday, March 17, 2020 12:16 PM
To: 'cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>' <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: [cisco-voip] UCCX 11.6 Real Time Logged in Resources

On UCCX 11.6 is there a way to quickly see how many agents are logged in real time? TAC was not helpful with providing a solution. Thanks

Jason

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