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Re: Remembering the People (was Fundraiser update) [ In reply to ]
2009/1/8 Marc Riddell <michaeldavid86@comcast.net>:
> This is pure unsubstantiated rhetoric. There are real-life, real-time
> problems - serious problems - that directly involve the people occurring in
> the English Wikipedia for example. Where is your help?

Marc, can you give examples of what kind of help you'd like to see?
--
Erik Möller
Deputy Director, Wikimedia Foundation

Support Free Knowledge: http://wikimediafoundation.org/wiki/Donate

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Re: Remembering the People (was Fundraiser update) [ In reply to ]
on 1/8/09 9:20 PM, Erik Moeller at erik@wikimedia.org wrote:

> 2009/1/8 Marc Riddell <michaeldavid86@comcast.net>:
>> This is pure unsubstantiated rhetoric. There are real-life, real-time
>> problems - serious problems - that directly involve the people occurring in
>> the English Wikipedia for example. Where is your help?
>
> Marc, can you give examples of what kind of help you'd like to see?

Yes, Erik, I can. Just two for now, it's been a long day for me and I still
have tomorrow's sessions to prepare for.

* A person at the Foundation level who has true, sensitive inter-personal as
well a inter-group skills, and who would keep a close eye on the Project
looking for impasses when they arise. The person would need to be objective
and lobby-resistant ;-). This would be the person of absolute last resort in
settling community-confounding problems.

*This is more of a cultural issue: I would like to see the more established
members of the community be more open to criticism and dissent from within
the community. As it is now that tolerance is extremely low. I'm not talking
about me; I'm an old Berkeley war horse and have been called things I had to
look up :-). But I have gotten private emails from persons in the community
with legitimate beefs, along with some good ideas for change, but are very
reluctant to voice them because of how they believe they will be received.

Erik, there are some truly terrific, bright and creative people within the
greater Wikipedia Community. We really need to have a culture that makes
room for them all.

Be healthy,

Marc


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Re: Remembering the People (was Fundraiser update) [ In reply to ]
Marc Riddell wrote:
> on 1/8/09 9:20 PM, Erik Moeller at erik@wikimedia.org wrote:
>
>> 2009/1/8 Marc Riddell <michaeldavid86@comcast.net>:
>>> This is pure unsubstantiated rhetoric. There are real-life, real-time
>>> problems - serious problems - that directly involve the people occurring in
>>> the English Wikipedia for example. Where is your help?
>> Marc, can you give examples of what kind of help you'd like to see?
>
> Yes, Erik, I can. Just two for now, it's been a long day for me and I still
> have tomorrow's sessions to prepare for.
>
> * A person at the Foundation level who has true, sensitive inter-personal as
> well a inter-group skills, and who would keep a close eye on the Project
> looking for impasses when they arise. The person would need to be objective
> and lobby-resistant ;-). This would be the person of absolute last resort in
> settling community-confounding problems.

Why are local ArbComs insufficient for this? If the community is unable
to resolve the dispute, I highly doubt someone who's a relative outsider
stepping in the middle would be able to unless they just issue an
official, non-negotiable edict.

> *This is more of a cultural issue: I would like to see the more established
> members of the community be more open to criticism and dissent from within
> the community. As it is now that tolerance is extremely low. I'm not talking
> about me; I'm an old Berkeley war horse and have been called things I had to
> look up :-). But I have gotten private emails from persons in the community
> with legitimate beefs, along with some good ideas for change, but are very
> reluctant to voice them because of how they believe they will be received.
>

And how is the foundation supposed to resolve this? Counsel people into
changing their opinions? Ban people who appear to be suppressing
criticism? Forcibly change policies? Act as proxies for people afraid of
criticism? I'm struggling to think of anything that could be done on a
foundation level that would be effective here.


Alex (wikipedia:en:User:Mr.Z-man)

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Re: Remembering the People (was Fundraiser update) [ In reply to ]
>>
on 1/8/09 11:02 PM, Alex at mrzmanwiki@gmail.com wrote:
>
> And how is the foundation supposed to resolve this? Counsel people into
> changing their opinions? Ban people who appear to be suppressing
> criticism? Forcibly change policies? Act as proxies for people afraid of
> criticism? I'm struggling to think of anything that could be done on a
> foundation level that would be effective here.
>
>
Alex, your hostile attitude in both your responses prove my second point.
You, and attitudes like this, are a part of the problem.

Marc Riddell


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Re: Remembering the People (was Fundraiser update) [ In reply to ]
2009/1/8 Marc Riddell <michaeldavid86@comcast.net>:
> * A person at the Foundation level who has true, sensitive inter-personal as
> well a inter-group skills, and who would keep a close eye on the Project
> looking for impasses when they arise. The person would need to be objective
> and lobby-resistant ;-). This would be the person of absolute last resort in
> settling community-confounding problems.

Aside from section 230 concerns, my primary concern about the
appointment of any single person to such a role would be scalability
across languages and projects. I continue to believe that the idea,
proposed I think by GerardM, to have a Meta-ArbCom as an institution
of last resort for dispute resolution could be very helpful, and
easier to get off the ground than any kind of general council.

> *This is more of a cultural issue: I would like to see the more established
> members of the community be more open to criticism and dissent from within
> the community.

To me, this is synonymous with openness to systemic change in general.
Wikipedia[n]s tend to become resilient against systemic change as
policies and practices become established and entrenched. To some
extent this is necessary to serve the mission of the project. In other
cases it's debatable: e.g., is a predominantly deletionist community
"better" or "worse" to serve the mission of the project than a
predominantly inclusionist one?

I think a fundamental inhibition against change is that people don't
know how to achieve it: the lack of clarity in decision making
processes is almost a usability issue. This is especially true for
contentious large scale decisions. I wonder if WMF should officially
"bless" certain decision-making processes, or if that would prevent
innovation and experimentation.

Another method to achieve greater openness to change would be to
specifically empower a group of people to conduct time-limited trials
(technical trials, policy trials, etc.), on the basis of broader
community suggestions. These would then be evaluated, with the final
decision returned to the community as a whole. This would address the
problem that any change that's highly debatable can never be tried out
due to lack of consensus.
--
Erik Möller
Deputy Director, Wikimedia Foundation

Support Free Knowledge: http://wikimediafoundation.org/wiki/Donate

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Re: Remembering the People (was Fundraiser update) [ In reply to ]
Marc Riddell wrote:
> on 1/8/09 11:02 PM, Alex at mrzmanwiki@gmail.com wrote:
>> And how is the foundation supposed to resolve this? Counsel people into
>> changing their opinions? Ban people who appear to be suppressing
>> criticism? Forcibly change policies? Act as proxies for people afraid of
>> criticism? I'm struggling to think of anything that could be done on a
>> foundation level that would be effective here.
>>
>>
> Alex, your hostile attitude in both your responses prove my second point.
> You, and attitudes like this, are a part of the problem.

And your attitude illustrates the problem with many (not all) of the
"critics" and "dissenters." Rather than reply to my points or explain
your ideas further when questioned, you choose to attack me. Those
weren't rhetorical questions. I really was curious as to what you were
suggesting.

--
Alex (wikipedia:en:User:Mr.Z-man)

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Re: Fundraiser update [ In reply to ]
And - the banners should now be gone in all languages.

In the coming days & weeks we'll discuss what a consistent,
non-obnoxious but visible "Donate / We're a non-profit" link could
look like across projects. (Right now we have a Donate link in the
sidebar, and some projects have experimented with occasional
mini-messages in the sitenotice.) Suggestions appreciated!
--
Erik Möller
Deputy Director, Wikimedia Foundation

Support Free Knowledge: http://wikimediafoundation.org/wiki/Donate

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Re: Fundraiser update [ In reply to ]
Not really, if you give your eyes to blogosphere global and hence
multingual, including mine. I hope some would go through mine to the
fundraising page, and some of trackbacks to my entry were clearly
positive ("I've donated them, you can do too") too.

It is still anectodal, but I think it good to show your commitment to
the project on your blog, not only through your editing. A blog entry
which reads "I love Wikipedia because xxx and will appreciate every
support, specially financial one" has worked well, at least in
Japanophone blogosphere.

On Thu, Jan 8, 2009 at 8:20 AM, Brian <Brian.Mingus@colorado.edu> wrote:
> Supposing every blog post that mentioned 'wikipedia' and 'fundraiser' was
> negative, there would be 69,978.
>
> http://blogsearch.google.com/blogsearch?q=wikipedia+fundraiser
>
> On Wed, Jan 7, 2009 at 4:15 PM, Mathias Schindler <
> mathias.schindler@gmail.com> wrote:
>
>> On Wed, Jan 7, 2009 at 11:57 PM, Brian <Brian.Mingus@colorado.edu> wrote:
>>
>> > I challenge you to find 1% as many negative blog posts regarding the
>> > fundraiser as there are positive comments left by donors.
>>
>> Apart from that interesting debate between you and geni, I had the
>> personal impression that this year's fundraising drive created a bit
>> more negative responses for example in the OTRS (both relative and
>> absolute) than last year's. I don't have numbers to prove it, so it
>> remains an anecdote.
>>
>> Mathias
>>
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--
KIZU Naoko
http://d.hatena.ne.jp/Britty (in Japanese)
Quote of the Day (English): http://en.wikiquote.org/wiki/WQ:QOTD

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Re: Fundraiser update [ In reply to ]
On Thu, Jan 8, 2009 at 8:55 AM, Anders Wegge Keller <wegge@wegge.dk> wrote:
> geni <geniice@gmail.com> writes:
>
>> 2009/1/7 Anders Wegge Keller <wegge@wegge.dk>:
>> Now we can agree that fundraising banners that size are apparently
>> effective which is good but thankyou banners that size less so. If a
>> thank you is required one the size of the collapsed banner would
>> appear to suffice.
>
> I don't agree on that point. Having extorted 6+ million $ out of the
> readers with a Jesus headline, and then switching the thank you note
> to leagal flyspeck, would send the wrong signal. If we NEED Joe Bloggs
> meney, we'd better THANK him in the same way. Otherwise he may
> OVERLOOK the plea next time it comes around.

Or in the more emphasized way, I from Japan say. In some cultures
people think of appreciation expression quite seriously. Lack or
shortage of that may be taken as a sign of rudeness and would cause a
huge negative reactions.

--
KIZU Naoko
http://d.hatena.ne.jp/Britty (in Japanese)
Quote of the Day (English): http://en.wikiquote.org/wiki/WQ:QOTD

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Re: Remembering the People (was Fundraiser update) [ In reply to ]
Erik Moeller wrote:
> 2009/1/8 Marc Riddell:
>
>> * A person at the Foundation level who has true, sensitive inter-personal as
>> well a inter-group skills, and who would keep a close eye on the Project
>> looking for impasses when they arise. The person would need to be objective
>> and lobby-resistant ;-). This would be the person of absolute last resort in
>> settling community-confounding problems.
>>
> Aside from section 230 concerns, my primary concern about the
> appointment of any single person to such a role would be scalability
> across languages and projects. I continue to believe that the idea,
> proposed I think by GerardM, to have a Meta-ArbCom as an institution
> of last resort for dispute resolution could be very helpful, and
> easier to get off the ground than any kind of general council.
>

Perhaps in the earliest days Jimbo performed that role, but even viewing
all of his actions in the best possible light still leaves the
insurmountable scalability problem. It is hard to imagine any other
Solomon scalably capable of fulfilling the theological side of the
god-king function.

The difficulty with ArbCom in this context is that it remains by nature
a quasi-judicial process. Those who come before it on either side of a
dispute do so with pre-established positions, often based on legalistic
interpretations of literal rules. When an issue is caught up in such an
adversarial maelstrom it is far more difficult to arrive at a
collaborative solution. If we further treat ArbCom decisions as de
facto precedents, resolution of the problems themselves, apart from the
personalities involved, becomes even more difficult.

My own vision of a volunteer council absolutely did not include a
Meta-ArbCom. That would almost certainly have doomed it to
ineffectiveness. My belief here is based on the principle of the
separation of judicial and legislative functions. Putting this in terms
of the scientific method: it conflates legislative theorizing with
judicial hypothesis testing.

Impossibility notwithstanding, Marc does draw attention to a serious
problem.

>> *This is more of a cultural issue: I would like to see the more established
>> members of the community be more open to criticism and dissent from within
>> the community.
>>
> To me, this is synonymous with openness to systemic change in general.
> Wikipedia[n]s tend to become resilient against systemic change as
> policies and practices become established and entrenched. To some
> extent this is necessary to serve the mission of the project. In other
> cases it's debatable: e.g., is a predominantly deletionist community
> "better" or "worse" to serve the mission of the project than a
> predominantly inclusionist one?
>
> I think a fundamental inhibition against change is that people don't
> know how to achieve it: the lack of clarity in decision making
> processes is almost a usability issue. This is especially true for
> contentious large scale decisions. I wonder if WMF should officially
> "bless" certain decision-making processes, or if that would prevent
> innovation and experimentation.
>
> Another method to achieve greater openness to change would be to
> specifically empower a group of people to conduct time-limited trials
> (technical trials, policy trials, etc.), on the basis of broader
> community suggestions. These would then be evaluated, with the final
> decision returned to the community as a whole. This would address the
> problem that any change that's highly debatable can never be tried out
> due to lack of consensus.
>
As the one who first drew attention to the unfortunate phrase "23-member
organization" I don't want Marc to be the one taking all the flak for
this. I appreciate that the person who used the phrase is willing to
consider Marc's points seriously, and are refraining from increasing the
voltage in a Milgram experiment as some others are wont to do.

The underlying difficulties are indeed with the decision making process,
the perpetual deletion/inclusion debate being only one flash-point
within that larger system. We have a significant number of editors who
participate actively and regularly on rules development. They spend a
great deal of time on such tasks, supported by a number of like-minded
individuals who readily arrive at a consensus. Often there is little or
no opposition to these developments, because the largest part of the
community either does not take time to follow keep up with these
developments, or may not be capable of analyzing the deeper implications
of these changes. Individuals who must budget their time available for
contributions would much rather spend that valuable time working on
articles related to their personal interests, and not on endlessly
fruitless debates about the minutiæ of rules. Unless they are directly
affected by the debate of the moment they won't say anything. There
are no doubt comments that I made here six years ago that anticipated
this state of things.

I have also consistently had serious reservations about the WMF stepping
in to rescue us from ourselves. That could set a precedent. Your fear
that WMF blessings might hinder innovation and experimentation is well
placed. In some cases such blessings may be the only solution that
works. Wisdom may require a recursive mechanism where even the blessing
may be changed by following its own rules.

That we don't know how to achieve change is painfully close to the
truth. There is the trite statement that Wikipedia is not a democracy,
but much of what happens is not at all consistent with that statement
either. That statement is nevertheless used by some to win arguments;
often equating voting with democracy and concluding that voting is
evil. Of course voting is evil, but only a narrow outlook upon
democracy will make it equivalent to voting.
The suggestion about trials strikes me as a bit gadgety, though there
are no doubt specific problems where that would be the preferred way to
go, and always a safeguard for community approbation.

Philosophically, we need to reflect the paradigm shift of the
interconnectivity of modern communication in the way we make decisions.
To some extent the change is already beginning in areas of open source
and access, but we have a lot further to go before we can unlearn our
old habits about how decisions are made.

Yes, I would support some WMF intervention, but I would also like to see
some seriously intense sessions at Wikimania that address matters of
collaborative decision making. This would involve more than a one-hour
lecture plus Q&A classroom presentation. It could cover a full day, and
should probably be led by someone who knows what he is doing, As many
potential decision makers as possible should be encouraged to attend,
and getting them there could be a major criterion for allocating
scholarships to attend Wikimania.

I feel very strongly about the importance of resolving our decision
making difficulties, and we can't do it by keeping our thinking in a box.

Ec


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Re: Remembering the People (was Fundraiser update) [ In reply to ]
2009/1/9 Marc Riddell <michaeldavid86@comcast.net>:

> Erik, there are some truly terrific, bright and creative people within the
> greater Wikipedia Community. We really need to have a culture that makes
> room for them all.


I note that I have asked you before if you've actually attempted to
work directly with the community on-wiki, and you demurred:

http://lists.wikimedia.org/pipermail/wikien-l/2009-January/097693.html

You claim to be defending the community in the abstract, but don't
appear to want to put in the effort to actually work directly with the
people in said community.


- d.

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Re: Remembering the People (was Fundraiser update) [ In reply to ]
>>
on 1/10/09 3:56 AM, Ray Saintonge at saintonge@telus.net wrote:

> Perhaps in the earliest days Jimbo performed that role, but even viewing
> all of his actions in the best possible light still leaves the
> insurmountable scalability problem. It is hard to imagine any other
> Solomon scalably capable of fulfilling the theological side of the
> god-king function.
>
> The difficulty with ArbCom in this context is that it remains by nature
> a quasi-judicial process. Those who come before it on either side of a
> dispute do so with pre-established positions, often based on legalistic
> interpretations of literal rules. When an issue is caught up in such an
> adversarial maelstrom it is far more difficult to arrive at a
> collaborative solution. If we further treat ArbCom decisions as de
> facto precedents, resolution of the problems themselves, apart from the
> personalities involved, becomes even more difficult.
>
> My own vision of a volunteer council absolutely did not include a
> Meta-ArbCom. That would almost certainly have doomed it to
> ineffectiveness. My belief here is based on the principle of the
> separation of judicial and legislative functions. Putting this in terms
> of the scientific method: it conflates legislative theorizing with
> judicial hypothesis testing.
>
> Impossibility notwithstanding, Marc does draw attention to a serious
> problem.

> As the one who first drew attention to the unfortunate phrase "23-member
> organization" I don't want Marc to be the one taking all the flak for
> this. I appreciate that the person who used the phrase is willing to
> consider Marc's points seriously, and are refraining from increasing the
> voltage in a Milgram experiment as some others are wont to do.
>
> The underlying difficulties are indeed with the decision making process,
> the perpetual deletion/inclusion debate being only one flash-point
> within that larger system. We have a significant number of editors who
> participate actively and regularly on rules development. They spend a
> great deal of time on such tasks, supported by a number of like-minded
> individuals who readily arrive at a consensus. Often there is little or
> no opposition to these developments, because the largest part of the
> community either does not take time to follow keep up with these
> developments, or may not be capable of analyzing the deeper implications
> of these changes. Individuals who must budget their time available for
> contributions would much rather spend that valuable time working on
> articles related to their personal interests, and not on endlessly
> fruitless debates about the minutiæ of rules. Unless they are directly
> affected by the debate of the moment they won't say anything. There
> are no doubt comments that I made here six years ago that anticipated
> this state of things.
>
> I have also consistently had serious reservations about the WMF stepping
> in to rescue us from ourselves. That could set a precedent. Your fear
> that WMF blessings might hinder innovation and experimentation is well
> placed. In some cases such blessings may be the only solution that
> works. Wisdom may require a recursive mechanism where even the blessing
> may be changed by following its own rules.
>
> That we don't know how to achieve change is painfully close to the
> truth. There is the trite statement that Wikipedia is not a democracy,
> but much of what happens is not at all consistent with that statement
> either. That statement is nevertheless used by some to win arguments;
> often equating voting with democracy and concluding that voting is
> evil. Of course voting is evil, but only a narrow outlook upon
> democracy will make it equivalent to voting.
> The suggestion about trials strikes me as a bit gadgety, though there
> are no doubt specific problems where that would be the preferred way to
> go, and always a safeguard for community approbation.
>
> Philosophically, we need to reflect the paradigm shift of the
> interconnectivity of modern communication in the way we make decisions.
> To some extent the change is already beginning in areas of open source
> and access, but we have a lot further to go before we can unlearn our
> old habits about how decisions are made.
>
> Yes, I would support some WMF intervention, but I would also like to see
> some seriously intense sessions at Wikimania that address matters of
> collaborative decision making. This would involve more than a one-hour
> lecture plus Q&A classroom presentation. It could cover a full day, and
> should probably be led by someone who knows what he is doing, As many
> potential decision makers as possible should be encouraged to attend,
> and getting them there could be a major criterion for allocating
> scholarships to attend Wikimania.
>
> I feel very strongly about the importance of resolving our decision
> making difficulties, and we can't do it by keeping our thinking in a box.
>
> Ec

Bravo! And thank you for this, Ray.

Marc

--
"Courage is what it takes to stand up and speak; courage is also what it
takes to sit down and listen."

Winston Churchill


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Re: Remembering the People (was Fundraiser update) [ In reply to ]
> 2009/1/9 Marc Riddell <michaeldavid86@comcast.net>:
>
>> Erik, there are some truly terrific, bright and creative people within the
>> greater Wikipedia Community. We really need to have a culture that makes
>> room for them all.
>
on 1/10/09 6:59 AM, David Gerard at dgerard@gmail.com wrote:
>
> I note that I have asked you before if you've actually attempted to
> work directly with the community on-wiki, and you demurred:
>
> http://lists.wikimedia.org/pipermail/wikien-l/2009-January/097693.html
>
> You claim to be defending the community in the abstract, but don't
> appear to want to put in the effort to actually work directly with the
> people in said community.
>
>
David, if you mean the endless, circular, defensive battles that go on in
the Talk Pages of the English Wikipedia, no; I am not willing to put what
time I have there. The objective in such warfare seems to be to win at any
cost; not a discussion to resolve issues in a cause both sides of the
argument supposedly believe in and want to improve. There needs to be a
better mechanism for such discussions; or, at least, a culture more skilled
in the process of arbitration and decision making.

Marc Riddell


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Re: Remembering the People (was Fundraiser update) [ In reply to ]
2009/1/10 Marc Riddell <michaeldavid86@comcast.net>:
> on 1/10/09 6:59 AM, David Gerard at dgerard@gmail.com wrote:

>> I note that I have asked you before if you've actually attempted to
>> work directly with the community on-wiki, and you demurred:
>> http://lists.wikimedia.org/pipermail/wikien-l/2009-January/097693.html
>> You claim to be defending the community in the abstract, but don't
>> appear to want to put in the effort to actually work directly with the
>> people in said community.

> David, if you mean the endless, circular, defensive battles that go on in
> the Talk Pages of the English Wikipedia, no; I am not willing to put what
> time I have there. The objective in such warfare seems to be to win at any
> cost; not a discussion to resolve issues in a cause both sides of the
> argument supposedly believe in and want to improve. There needs to be a
> better mechanism for such discussions; or, at least, a culture more skilled
> in the process of arbitration and decision making.


Yes, people are difficult to work with and remain the key problem in
dealing with them. What do you propose to deal with this?

(I submit that something that absolves you of actually having to work
with them and convince them is not likely to work.)


- d.

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Re: Remembering the People (was Fundraiser update) [ In reply to ]
>> on 1/10/09 6:59 AM, David Gerard at dgerard@gmail.com wrote:
>
>>> I note that I have asked you before if you've actually attempted to
>>> work directly with the community on-wiki, and you demurred:
>>> http://lists.wikimedia.org/pipermail/wikien-l/2009-January/097693.html
>>> You claim to be defending the community in the abstract, but don't
>>> appear to want to put in the effort to actually work directly with the
>>> people in said community.
>
2009/1/10 Marc Riddell <michaeldavid86@comcast.net>:

>> David, if you mean the endless, circular, defensive battles that go on in
>> the Talk Pages of the English Wikipedia, no; I am not willing to put what
>> time I have there. The objective in such warfare seems to be to win at any
>> cost; not a discussion to resolve issues in a cause both sides of the
>> argument supposedly believe in and want to improve. There needs to be a
>> better mechanism for such discussions; or, at least, a culture more skilled
>> in the process of arbitration and decision making.
>
on 1/10/09 9:48 AM, David Gerard at dgerard@gmail.com wrote:
>
> Yes, people are difficult to work with and remain the key problem in
> dealing with them. What do you propose to deal with this?

It is the process of communication that is the problem, David, not the
people. The process - not the people. Learn the difference.

Marc Riddell


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