Mailing List Archive

#2942: Add an option to allow the "reassign" action to leave the ticket in the
same state
--------------------------------------+-------------------------------------
Reporter: guillaume.tardif@free.fr | Owner: athomas
Type: enhancement | Status: reopened
Priority: normal | Milestone:
Component: ticket system | Version: devel
Severity: normal | Resolution:
Keywords: Workflow |
--------------------------------------+-------------------------------------
Changes (by gustavo.noronha@mds.gov.br):

* resolution: wontfix =>
* status: closed => reopened

Comment:

Hey, I believe this should be changed to have no state changes be the
default behavior. I didn't expect my ticket to go back to new from
assigned when reassigning.

--
Ticket URL: <http://projects.edgewall.com/trac/ticket/2942>
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#2942: Add an option to allow the "reassign" action to leave the ticket in the
same state
--------------------------------------+-------------------------------------
Reporter: guillaume.tardif@free.fr | Owner: athomas
Type: enhancement | Status: reopened
Priority: normal | Milestone: 0.11
Component: ticket system | Version: devel
Severity: minor | Resolution:
Keywords: WorkFlow |
--------------------------------------+-------------------------------------
Changes (by cboos):

* keywords: Workflow => WorkFlow
* milestone: => 0.11
* severity: normal => minor

Comment:

The problem comes from the somehow misnommed state "assignede"
we currently have in the default WorkFlow.
In 0.11, we will probably change this "assigned" state to be named
"accepted", which better reflects what really happens.

See also: [comment:ticket:2045:13 #2045] and [comment:ticket:1689:6 #1689]

--
Ticket URL: <http://projects.edgewall.com/trac/ticket/2942>
The Trac Project <http://trac.edgewall.com/>
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#2942: Add an option to allow the "reassign" action to leave the ticket in the
same state
--------------------------------------+-------------------------------------
Reporter: guillaume.tardif@free.fr | Owner: athomas
Type: enhancement | Status: reopened
Priority: normal | Milestone: 0.11
Component: ticket system | Version: devel
Severity: minor | Resolution:
Keywords: WorkFlow |
--------------------------------------+-------------------------------------
Comment (by anonymous):

I think it is important too to allow this state to not change.

Especially when you have the workflow set where you want a reviewed and
verified (by QA), having the state go back to new everytime makes it that
each have to set the ticket to resolved, then reviewed and then verified
if you want any workflow to the ticket.

I can see this being asked quite often in the future.

Also, I could see reassign more of an optional field. I mean by this is
that you set the ticket to resolved fixed and reassign to someone else in
the same ticket update.

If at least there's a patch from someone that knows the code enough, some
people could at least patch the code and get it working with this in mind
(I mean the not changing state when reassigning).

I'll try to look myself to get mine working without the state change and
will append a patch if successful.

--
Ticket URL: <http://trac.edgewall.org/ticket/2942#comment:5>
The Trac Project <http://trac.edgewall.org/>

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