Question about group rights:
I've recently set up RT 3.0.10 for use as a company helpdesk system.
I'm having trouble assigning rights to groups. If I assign an
individual rights, such as SeeQueue and ShowTicket, the user can see
tickets in the queue just fine. The trouble is, when I assign the same
rights to a group the users in that group cannot see the queue or
tickets in that queue. Am I doing something wrong? If more info about
the setup is needed please let me know and I'll be happy to provide it.
thanks.
-curly
--
Charlie Benatti
Systems Architect * YellowBrix, Inc.
curly@yellowbrix.com, 703.519.1050
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
RT Developer and Administrator training is coming to LA, DC and Frankfurt this spring and summer.
http://bestpractical.com/services/training.html
Sign up early, as class space is limited.
I've recently set up RT 3.0.10 for use as a company helpdesk system.
I'm having trouble assigning rights to groups. If I assign an
individual rights, such as SeeQueue and ShowTicket, the user can see
tickets in the queue just fine. The trouble is, when I assign the same
rights to a group the users in that group cannot see the queue or
tickets in that queue. Am I doing something wrong? If more info about
the setup is needed please let me know and I'll be happy to provide it.
thanks.
-curly
--
Charlie Benatti
Systems Architect * YellowBrix, Inc.
curly@yellowbrix.com, 703.519.1050
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
RT Developer and Administrator training is coming to LA, DC and Frankfurt this spring and summer.
http://bestpractical.com/services/training.html
Sign up early, as class space is limited.