Mailing List Archive: How to delete Ticket

How to delete Ticket

Jan 25, 2017, 6:46 AM

Post #1 of 3 (847 views)

We are having an issue where RT is looping a ticket every few seconds causing an NDR bomb to our Exchange system. What is the process for permanently removing a ticket or series of tickets. We have a Postgres db....

Jonathan Sheehy
Exchange Administrator
________________________________

PRG Secaucus
A Division of Production Resource Group
915 Secaucus Rd.
Secaucus, NJ 07094
201-758-4262 phone
908-902-0660 cell
jsheehy@prg.com<mailto:jsheehy@prg.com>
www.prg.com<http://www.prg.com/>

Re: How to delete Ticket [ In reply to ]

lstewart at internap

Jan 25, 2017, 1:24 PM

Post #2 of 3 (847 views)

Permalink

How are you delivering mail to rt-mailgate?

On Jan 25, 2017, at 6:46 AM, Jonathan Sheehy <jsheehy@prg.com<mailto:jsheehy@prg.com>> wrote:

We are having an issue where RT is looping a ticket every few seconds causing an NDR bomb to our Exchange system. What is the process for permanently removing a ticket or series of tickets. We have a Postgres db....

Jonathan Sheehy
Exchange Administrator
________________________________

PRG Secaucus
A Division of Production Resource Group
915 Secaucus Rd.
Secaucus, NJ 07094
201-758-4262 phone
908-902-0660 cell
jsheehy@prg.com<mailto:jsheehy@prg.com>
www.prg.com<http://www.prg.com/>

--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
???? lstewart@internap.com<mailto:lstewart@internap.com>
???? www.internap.com<http://www.internap.com>

Re: How to delete Ticket [ In reply to ]

lstewart at internap

Jan 25, 2017, 1:30 PM

Post #3 of 3 (847 views)

Permalink

Oh, also. To remove a ticket properly (do not attempt to edit the database) you use rt-shredder.

Example:
rt-shredder --plugin 'Tickets=query,id = <ticketid>'

There's also a web UI within RT:
https://rt-wiki.bestpractical.com/wiki/Shredder#WebUI

On Jan 25, 2017, at 1:24 PM, Landon Stewart <lstewart@internap.com<mailto:lstewart@internap.com>> wrote:

How are you delivering mail to rt-mailgate?

On Jan 25, 2017, at 6:46 AM, Jonathan Sheehy <jsheehy@prg.com<mailto:jsheehy@prg.com>> wrote:

We are having an issue where RT is looping a ticket every few seconds causing an NDR bomb to our Exchange system. What is the process for permanently removing a ticket or series of tickets. We have a Postgres db....

Jonathan Sheehy
Exchange Administrator
________________________________

PRG Secaucus
A Division of Production Resource Group
915 Secaucus Rd.
Secaucus, NJ 07094
201-758-4262 phone
908-902-0660 cell
jsheehy@prg.com<mailto:jsheehy@prg.com>
www.prg.com<http://www.prg.com/>

--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
???? lstewart@internap.com<mailto:lstewart@internap.com>
???? www.internap.com<http://www.internap.com/>

--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
???? lstewart@internap.com<mailto:lstewart@internap.com>
???? www.internap.com<http://www.internap.com>