Hi everyone,
I have a ticket with a long history and many merges, but it shows fine under /rt/Ticket/History.html?id=$ID. RT also gives me its history without problems when I use the REST-API with the short format /rt/REST/1.0/ticket/$ID/history ->
RT/4.2.12 200 Ok
# 642/642 (/total)
[...]
But when I use the long format /rt/REST/1.0/ticket/$ID/history?format=l the CPU usage on my RT process spikes and becomes unresponsive. Which leads to supervisord restarting the process after a while.
Were on RT 4.2.12 and our stack is nginx -> nginx -> supervisord -> rt-server.fcgi -> postgresql
It looks like a bug in RT to me, or could it be some misconfiguration on my part?
Cheers,
Vinzenz
Vinzenz Sinapius
Information Technology | Informationstechnik
tracetronic GmbH
Stuttgarter Str. 3
01189 DRESDEN
GERMANY
Phone: +49 351 205768-167
Fax: +49 351 205768-999
E-mail: vinzenz.sinapius@tracetronic.de<mailto:vinzenz.sinapius@tracetronic.de>
Head Office | Hauptsitz: Stuttgarter Str. 3, 01189 DRESDEN, GERMANY
Managing Directors | Gesch?ftsf?hrer: Dr.-Ing. Rocco Deutschmann, Dr.-Ing. Peter Str?hle
Registration Court | Registergericht: Amtsgericht Dresden, HRB 23 086
I have a ticket with a long history and many merges, but it shows fine under /rt/Ticket/History.html?id=$ID. RT also gives me its history without problems when I use the REST-API with the short format /rt/REST/1.0/ticket/$ID/history ->
RT/4.2.12 200 Ok
# 642/642 (/total)
[...]
But when I use the long format /rt/REST/1.0/ticket/$ID/history?format=l the CPU usage on my RT process spikes and becomes unresponsive. Which leads to supervisord restarting the process after a while.
Were on RT 4.2.12 and our stack is nginx -> nginx -> supervisord -> rt-server.fcgi -> postgresql
It looks like a bug in RT to me, or could it be some misconfiguration on my part?
Cheers,
Vinzenz
Vinzenz Sinapius
Information Technology | Informationstechnik
tracetronic GmbH
Stuttgarter Str. 3
01189 DRESDEN
GERMANY
Phone: +49 351 205768-167
Fax: +49 351 205768-999
E-mail: vinzenz.sinapius@tracetronic.de<mailto:vinzenz.sinapius@tracetronic.de>
Head Office | Hauptsitz: Stuttgarter Str. 3, 01189 DRESDEN, GERMANY
Managing Directors | Gesch?ftsf?hrer: Dr.-Ing. Rocco Deutschmann, Dr.-Ing. Peter Str?hle
Registration Court | Registergericht: Amtsgericht Dresden, HRB 23 086