Okay, I can see that. I was thinking of active/inactive as now, as in a
stalled ticket is inactive until someone un-stalls it. But from RT's
perspective, it does make sense that a ticket not deleted or resolved is
still, in some way, active. I'll have to adjust my crontool script too, or
people will get warnings about stalled tickets when I promised they
wouldn't. Glad I checked!
On Thu, Jan 5, 2017 at 11:12 AM, Matt Zagrabelny <mzagrabe@d.umn.edu> wrote:
> ...and I see that Shawn has answered, too. Here is what I had to say:
>
> "stalled" is an active status. I know the word feels "inactive", but
> according to the default lifecycle, it is active.
>
> https://github.com/bestpractical/rt/blob/stable/etc/RT_Config.pm.in#L3034
>
> On Thu, Jan 5, 2017 at 10:07 AM, Alex Hall <ahall@autodist.com> wrote:
> >
> >
> > On Thu, Jan 5, 2017 at 11:01 AM, Matt Zagrabelny <mzagrabe@d.umn.edu>
> wrote:
> >>
> >> __Active__ is case sensitive, I believe.
> >
> > I should have said that I tried capital and lowercase A in my searches,
> > along with making the word all caps. I keep getting the same result.
> >
> >>
> >> -m
> >>
> >> On Thu, Jan 5, 2017 at 9:56 AM, Alex Hall <ahall@autodist.com> wrote:
> >> > Hey all,
> >> > I just did a search:
> >> > Priority > 9 and Status = '__active__'
> >> > Five of the resulting tickets are stalled, but I thought __active__
> >> > ignored
> >> > stalled tickets. Any idea why they're appearing? Did I miss a setting
> or
> >> > something, or is this intended behavior? Thanks.
> >> > --
> >> > Alex Hall
> >> > Automatic Distributors, IT department
> >> > ahall@autodist.com
> >
> >
> >
> >
> > --
> > Alex Hall
> > Automatic Distributors, IT department
> > ahall@autodist.com
>
--
Alex Hall
Automatic Distributors, IT department
ahall@autodist.com