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Putting CF values in email templates?
ahall at autodist
Dec 30, 2016, 9:35 AM
Post #1 of 2 (620 views)
Permalink
Hi all,
I'm trying to get CF values to conditionally appear in tickets, but when I
do, the template breaks and no emails get sent to anyone. I've seen a few
ways of doing this in the Wiki, each a bit different and many for different
RT versions. Here's my attempt. What did I do wrong?

{
if(my $orderNumber = $Ticket->CustomFieldValues["Order Number"]) {
"<p>Testing printing the order number: " . $orderNumber . "</p>"
}
}

Thank you for any information.

--
Alex Hall
Automatic Distributors, IT department
ahall@autodist.com
Re: Putting CF values in email templates? [ In reply to ]
shawn at bestpractical
Dec 30, 2016, 12:34 PM
Post #2 of 2 (610 views)
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> On Dec 30, 2016, at 12:35, Alex Hall <ahall@autodist.com> wrote:
>
> Hi all,

Hi Alex,

> I'm trying to get CF values to conditionally appear in tickets, but when I do, the template breaks and no emails get sent to anyone. I've seen a few ways of doing this in the Wiki, each a bit different and many for different RT versions. Here's my attempt. What did I do wrong?
>
> {
> if(my $orderNumber = $Ticket->CustomFieldValues["Order Number"]) {

Your syntax is a little off. Instead of:

$Ticket->CustomFieldValues["Order Number"]

I think you want:

$Ticket->FirstCustomFieldValue("Order Number")

> "<p>Testing printing the order number: " . $orderNumber . "</p>"
> }
> }
>
> Thank you for any information.

Best,
Shawn

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