Can Articles only be viewed by Privileged Users? My current setup has my end-users using Self-Service to Create/View tickets. I am unable to see a way to enable the Articles menu to be accessible from the Self-Service portal. Any help would be much appreciated. Thanks!
Sincerely,
Aaron Lush
Network Administrator
South Central Community School Corporation
(219) 767-2266 ext. 1111
-----Original Message-----
From: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Martin Wheldon
Sent: Thursday, November 10, 2016 4:40 AM
To: StehlÃk Tomáš <stehlik@oaza-net.cz>
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] view articles/assets in main menu
Hi Tomas,
You need to assign the ShowAssetsMenu right to the relevant user/group.
Obvoiusly I'm making the assumption that the user is a Priviledged user.
Best Regards
Martin
On 2016-11-10 09:46, StehlÃk Tomáš wrote:
> Hello,
>
> another simple question - how can I show articles / assets for
> standard user (not root) in main menu? There is only „home page",
> „search" and „tools".
>
> Thank you
>
> Tomas Stehlik
>
> __
>
>
> ---------
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---------
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training * Los Angeles - January 9-11 2017
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