Mailing List Archive

Create a team lead view/dashboard to see several user's open tickets
Is it possible to create a dashboard where a team manager can see the top 10 tickets for each user on his team, i.e.:


Manager Dashboard

Manager's top 10 tickets
.
.
.
.

Jane Doe’s Top 10 tickets
.
.
.
.
John Smith’s Top 10 Tickets
.
.
.
.


Thank you,

Kevin Long
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RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training
* Los Angeles - January 9-11 2017
Re: Create a team lead view/dashboard to see several user's open tickets [ In reply to ]
Le 04/11/2016 à 00:15, Kevin Long a écrit :
> Is it possible to create a dashboard where a team manager can see the top 10 tickets for each user on his team, i.e.:
>
>

not dynamically, you have to either update your dashboard with
appropriate search each time a new user join/leave your team (may be
done with a script) or code yourself a new component to include in
dashboards.

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---------
RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training
* Los Angeles - January 9-11 2017