Mailing List Archive: What does attaching a message do?

On 31-Oct-2016 6:41 PM, "Alex Hall" <ahall@autodist.com> wrote:
>
> Hi all,
> In most RT templates I've looked at, the first command is
RT-Attach-Message:yes. I'm just wondering what this does? I often see what
appears to be a blank transaction in ticket histories; is that related? Is
attaching the message important, or can we do without it? Basically, what
does it do and should we keep it in all templates, including new ones?
Thanks.
>
> --
> Alex Hall
> Automatic Distributors, IT department
> ahall@autodist.com
>
> ---------
> RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
> * Los Angeles - Q1 2017

Message attachment means the content of the transaction is attached in the
mail you get.

--
Nilesh