Mailing List Archive: RT 4.4.0rc1 issues

To test the 4.4 upgrade, I removed all of my local customizations and tried setting the homepage back to a very basic setup. Whenever I use â€˜My Ticketsâ€™ on the homepage, the page stops loading and displays:
An internal RT error has occurred. Your administrator can find more details in RT's log files.

In the logs, I see:

[39520] [Thu Nov 5 19:40:23 2015] [error]: Can't call method "loc" on an undefined value at /usr/local/rt4/sbin/../lib/RT/Ticket.pm line 1374.

Stack:

[/usr/local/rt4/sbin/../lib/RT/Ticket.pm:1374]

[/usr/local/rt4/sbin/../lib/RT/Ticket.pm:1386]

[/usr/local/rt4/share/html/Elements/RT__Ticket/ColumnMap:185]

[/usr/local/rt4/share/html/Elements/CollectionAsTable/Row:130]

[/usr/local/rt4/share/html/Elements/CollectionList:152]

[/usr/local/rt4/share/html/Elements/ShowSearch:54]

[/usr/local/rt4/share/html/Widgets/TitleBox:56]

[/usr/local/rt4/share/html/Elements/ShowSearch:55]

[/usr/local/rt4/share/html/Elements/MyRT:99]

[/usr/local/rt4/share/html/index.html:78]

[/usr/local/rt4/sbin/../lib/RT/Interface/Web.pm:696]

[/usr/local/rt4/sbin/../lib/RT/Interface/Web.pm:375]

[/usr/local/rt4/share/html/autohandler:53] (/usr/local/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)

Anyone else seeing this sort of behavior?

Hi Andrew,

On 2015å¹´11æœˆ5æ—¥ at 14:52:23, Barnes, Andrew (barnesaw) (barnesaw@ucmail.uc.edu) wrote:
> To test the 4.4 upgrade, I removed all of my local customizations and tried setting the
> homepage back to a very basic setup.

Thank you. :-)

> [39520] [Thu Nov 5 19:40:23 2015] [error]: Can't call method "loc" on an undefined value
> at /usr/local/rt4/sbin/../lib/RT/Ticket.pm line 1374.

This looks like a very clear cut mis-merge.Â

sub _DurationAsString {
Â Â my $self = shift;
Â Â my $value = shift;
Â Â return "" unless $value;
Â Â if ($value < 60) {
Â Â Â Â return $_[0]->loc("[quant,_1,minute,minutes]", $value);
Â Â } else {
Â Â Â Â my $h = sprintf("%.2f", $value / 60 );
Â Â Â Â return $_[0]->loc("[quant,_1,hour,hours] ([quant,_2,minute,minutes])", $h, $value);
Â Â }
}

Weâ€™ll get this fixed up for rc2. Iâ€™ve made a ticket for tracking it:Â https://issues.bestpractical.com/Ticket/Display.html?id=31453

In the mean time, if you remove â€œTime Workedâ€ from â€œMy Ticketsâ€ (click the Edit button at the top right, then remove TimeWorked from the Show Columns) it should get you back up to speed.

Thanks for your report!
Shawn