Mailing List Archive

Hi Cris,

On 2015年11月4日 at 6:45:19, Guadagnino Cristiano (guadagnino.cristiano@creval.it) wrote:
> Another problem: the new "Quick Search" portlet (now displaying as
> "Queue List") does not appear in my "RT at a glance" page, even if I had
> it before upgrade from RT 4.2.12.
> […]
> Re-adding the portlet solves the problem, but this ought not to be a
> necessary step.

Thank you for your report. However I’m unable to replicate the issue. We have an upgrade step (4.3.5) that should migrate Quick Search to the new name "Queue List". Did you run make upgrade-database? You can verify whether or not you did by visiting /Admin/Tools/Configuration.html and finding the section near the bottom called "RT upgrade history”. There should be a "Upgrade from 4.3.4 to 4.3.5” step listed there.

> Cris

Thanks,
Shawn

Hi Brent,

On 2015年11月4日 at 16:46:56, Parish, Brent (bparish@cognex.com) wrote:
> This is awesome guys, thanks!!!!!

You’re very welcome!!!!! :D

> I ran the upgrade today from 4.2.11 to 4.4.0rc1
> The upgrade itself was pleasantly uneventful,

Thank you for testing it out!

> save for some confusion on my part as to
> whether or not to remove the obsoleted plugins from RT_SiteConfig.pm before or after
> running upgrade.
> e.g.
> Leave them in: get the warnings.
> Leave them out: does it skip anything if it thinks I was not using them?

Better to remove them before running upgrade but it should be alright either way. :)

> For example, I removed the old plugins, because I see they are installed under lib/RT 
> now.
> local/plugins/RT-Authen-ExternalAuth
> local/plugins/RT-Extension-LDAPImport
> I assume this was correct, though I don't recall seeing it in the upgrade doc?

I added “remove local/plugins/RT-Whatever/" steps to each of the cored plugins in our upgrade doc. I also bumped them up to the top of the UPGRADING-4.4 document because they do require more action than the other items. And made the documentation for each a little more consistent. Thanks for your feedback on this. :)

By the way, removing the extensions from Plugins is enough to deactivate them, but yes, better to get rid of them entirely just to be sure!

> I kept all my old config settings for LDAP/ExternalAuth in RT_SiteConfig.pm
> I did remove the plugins line for them, and added the Set($ExternalAuth, 1);
> I just wasn't sure if that was the right way to do it?

This is indeed exactly what our goal was.

> In short, I'm looking for anything else that people have had to tweak for ExternalAuth
> (esp. LDAP) to make it work post-upgrade?

> Thanks!
> Brent

Thank you! :)
Shawn

Hi Shawn, and thank you for your support.

I did run the make upgrade-database.

Here is the rundown of the upgrade steps:


Upgrade from 4.2.12 to 4.4.0rc1 2015-11-04 11:17:07 32 seconds 4.4.0rc1

Upgrade from 4.2.12 to 4.3.0 2015-11-04 11:17:08 1 second 4.4.0rc1

Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.0/content 2015-11-04 11:17:09 0 seconds 4.4.0rc1

Upgrade from 4.3.0 to 4.3.1 2015-11-04 11:17:10 0 seconds 4.4.0rc1

Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.1 2015-11-04 11:17:10 0 seconds 4.4.0rc1

Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.1/content 2015-11-04 11:17:10 0 seconds 4.4.0rc1

Upgrade from 4.3.1 to 4.3.2 2015-11-04 11:17:10 0 seconds 4.4.0rc1

Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.2/content 2015-11-04 11:17:10 0 seconds 4.4.0rc1

Upgrade from 4.3.2 to 4.3.3 2015-11-04 11:17:11 0 seconds 4.4.0rc1

Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.3 2015-11-04 11:17:11 0 seconds 4.4.0rc1

Upgrade from 4.3.3 to 4.3.4 2015-11-04 11:17:11 0 seconds 4.4.0rc1

Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.4 2015-11-04 11:17:11 0 seconds 4.4.0rc1

Upgrade from 4.3.4 to 4.3.5 2015-11-04 11:17:11 1 second 4.4.0rc1

Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.5/content 2015-11-04 11:17:11 1 second 4.4.0rc1

Upgrade from 4.3.5 to 4.3.6 2015-11-04 11:17:12 1 second 4.4.0rc1

Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.6/content 2015-11-04 11:17:12 1 second 4.4.0rc1

Upgrade from 4.3.6 to 4.3.7 2015-11-04 11:17:13 0 seconds 4.4.0rc1

Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.7 2015-11-04 11:17:13 0 seconds 4.4.0rc1

Upgrade from 4.3.7 to 4.3.8 2015-11-04 11:17:13 4 seconds 4.4.0rc1

Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.8 2015-11-04 11:17:13 4 seconds 4.4.0rc1

Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.8/content 2015-11-04 11:17:17 0 seconds 4.4.0rc1

Upgrade from 4.3.8 to 4.3.9 2015-11-04 11:17:17 0 seconds 4.4.0rc1

Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.9/content 2015-11-04 11:17:17 0 seconds 4.4.0rc1

Upgrade from 4.3.9 to 4.3.10 2015-11-04 11:17:17 2 seconds 4.4.0rc1

Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.10 2015-11-04 11:17:17 1 second 4.4.0rc1

Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.10/content 2015-11-04 11:17:18 1 second 4.4.0rc1

Upgrade from 4.3.10 to 4.3.11 2015-11-04 11:17:19 0 seconds 4.4.0rc1

Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.11/content 2015-11-04 11:17:19 0 seconds 4.4.0rc1

Upgrade from 4.3.11 to 4.3.12 2015-11-04 11:17:19 0 seconds 4.4.0rc1

Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.12 2015-11-04 11:17:19 0 seconds 4.4.0rc1

Upgrade from 4.3.12 to 4.3.13 2015-11-04 11:17:19 20 seconds 4.4.0rc1

Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.13


Cris



On 20/11/2015 17:04, Shawn Moore wrote:

Hi Cris,

On 2015年11月4日 at 6:45:19, Guadagnino Cristiano (guadagnino.cristiano@creval.it<mailto:guadagnino.cristiano@creval.it>) wrote:


Another problem: the new "Quick Search" portlet (now displaying as
"Queue List") does not appear in my "RT at a glance" page, even if I had
it before upgrade from RT 4.2.12.
[…]
Re-adding the portlet solves the problem, but this ought not to be a
necessary step.



Thank you for your report. However I’m unable to replicate the issue. We have an upgrade step (4.3.5) that should migrate Quick Search to the new name "Queue List". Did you run make upgrade-database? You can verify whether or not you did by visiting /Admin/Tools/Configuration.html and finding the section near the bottom called "RT upgrade history”. There should be a "Upgrade from 4.3.4 to 4.3.5” step listed there.



Cris



Thanks,
Shawn

Shawn,
today I logged in again to our test RT system (the one I upgraded to 4.4RC1) and in my "RT at a glance" page I got this error: "invalid portlet QueueList" (not sure these were the exact words).

So I had to edit the page again and re-add the QuickSearch portlet.

I guess there's something wrong on my side. Maybe I forgot to clear the mason cache or something like that.

Cris



On 23/11/2015 09:40, Guadagnino Cristiano wrote:
Hi Shawn, and thank you for your support.

I did run the make upgrade-database.

Here is the rundown of the upgrade steps:


Upgrade from 4.2.12 to 4.4.0rc1 2015-11-04 11:17:07 32 seconds 4.4.0rc1

Upgrade from 4.2.12 to 4.3.0 2015-11-04 11:17:08 1 second 4.4.0rc1

Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.0/content 2015-11-04 11:17:09 0 seconds 4.4.0rc1

Upgrade from 4.3.0 to 4.3.1 2015-11-04 11:17:10 0 seconds 4.4.0rc1

Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.1 2015-11-04 11:17:10 0 seconds 4.4.0rc1

Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.1/content 2015-11-04 11:17:10 0 seconds 4.4.0rc1

Upgrade from 4.3.1 to 4.3.2 2015-11-04 11:17:10 0 seconds 4.4.0rc1

Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.2/content 2015-11-04 11:17:10 0 seconds 4.4.0rc1

Upgrade from 4.3.2 to 4.3.3 2015-11-04 11:17:11 0 seconds 4.4.0rc1

Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.3 2015-11-04 11:17:11 0 seconds 4.4.0rc1

Upgrade from 4.3.3 to 4.3.4 2015-11-04 11:17:11 0 seconds 4.4.0rc1

Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.4 2015-11-04 11:17:11 0 seconds 4.4.0rc1

Upgrade from 4.3.4 to 4.3.5 2015-11-04 11:17:11 1 second 4.4.0rc1

Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.5/content 2015-11-04 11:17:11 1 second 4.4.0rc1

Upgrade from 4.3.5 to 4.3.6 2015-11-04 11:17:12 1 second 4.4.0rc1

Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.6/content 2015-11-04 11:17:12 1 second 4.4.0rc1

Upgrade from 4.3.6 to 4.3.7 2015-11-04 11:17:13 0 seconds 4.4.0rc1

Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.7 2015-11-04 11:17:13 0 seconds 4.4.0rc1

Upgrade from 4.3.7 to 4.3.8 2015-11-04 11:17:13 4 seconds 4.4.0rc1

Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.8 2015-11-04 11:17:13 4 seconds 4.4.0rc1

Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.8/content 2015-11-04 11:17:17 0 seconds 4.4.0rc1

Upgrade from 4.3.8 to 4.3.9 2015-11-04 11:17:17 0 seconds 4.4.0rc1

Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.9/content 2015-11-04 11:17:17 0 seconds 4.4.0rc1

Upgrade from 4.3.9 to 4.3.10 2015-11-04 11:17:17 2 seconds 4.4.0rc1

Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.10 2015-11-04 11:17:17 1 second 4.4.0rc1

Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.10/content 2015-11-04 11:17:18 1 second 4.4.0rc1

Upgrade from 4.3.10 to 4.3.11 2015-11-04 11:17:19 0 seconds 4.4.0rc1

Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.11/content 2015-11-04 11:17:19 0 seconds 4.4.0rc1

Upgrade from 4.3.11 to 4.3.12 2015-11-04 11:17:19 0 seconds 4.4.0rc1

Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.12 2015-11-04 11:17:19 0 seconds 4.4.0rc1

Upgrade from 4.3.12 to 4.3.13 2015-11-04 11:17:19 20 seconds 4.4.0rc1

Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.13


Cris




Cristiano Guadagnino

Servizio Sistemi Dipartimentali, Periferici e DB
_______________________________
Creval Sistemi e Servizi Soc.Cons.P.A.
Gruppo bancario Credito Valtellinese
Via Trento, 22 - 23100 SONDRIO
tel +39 0342522172 - fax +39 0342522997
guadagnino.cristiano@creval.it
www.creval.it<http://www.creval.it>

Il presente messaggio non è di natura personale ma inviato per esigenze lavorative; l’eventuale messaggio di risposta potrà essere conosciuto anche da altri soggetti diversi dall’originatore di questo messaggio per dette esigenze o per controllo aziendale. Questo messaggio, corredato dei relativi allegati, contiene informazioni da considerarsi strettamente riservate, ed è destinato esclusivamente al destinatario sopra indicato, il quale è l'unico autorizzato ad usarlo, copiarlo e, sotto la propria responsabilità, diffonderlo. Chiunque ricevesse questo messaggio per errore o comunque lo leggesse senza esserne legittimato è avvertito che trattenerlo, copiarlo, divulgarlo, distribuirlo a persone diverse dal destinatario è severamente proibito, ed è pregato di rinviarlo immediatamente al mittente distruggendone l'originale.

On 20/11/2015 17:04, Shawn Moore wrote:

Hi Cris,

On 2015年11月4日 at 6:45:19, Guadagnino Cristiano (guadagnino.cristiano@creval.it<mailto:guadagnino.cristiano@creval.it>) wrote:


Another problem: the new "Quick Search" portlet (now displaying as
"Queue List") does not appear in my "RT at a glance" page, even if I had
it before upgrade from RT 4.2.12.
[…]
Re-adding the portlet solves the problem, but this ought not to be a
necessary step.


Thank you for your report. However I’m unable to replicate the issue. We have an upgrade step (4.3.5) that should migrate Quick Search to the new name "Queue List". Did you run make upgrade-database? You can verify whether or not you did by visiting /Admin/Tools/Configuration.html and finding the section near the bottom called "RT upgrade history”. There should be a "Upgrade from 4.3.4 to 4.3.5” step listed there.



Cris


Thanks,
Shawn



--

Mmmm, but now I have this in the log everytime I reload the "RT at a glance" page:

[11124] [Mon Nov 23 09:23:58 2015] [warning]: The Mason component /opt/rt4/share/html/Elements/Quicksearch is deprecated, and will be removed in RT 4.6. You should use QueueList instead. Call stack:
[/opt/rt4/share/html/Elements/MyRT:96]
[/opt/rt4/share/html/index.html:78]
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:696]
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:375]
[/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT.pm:975)

I'm puzzled.

Cris




On 23/11/2015 09:51, Guadagnino Cristiano wrote:
Shawn,
today I logged in again to our test RT system (the one I upgraded to 4.4RC1) and in my "RT at a glance" page I got this error: "invalid portlet QueueList" (not sure these were the exact words).

So I had to edit the page again and re-add the QuickSearch portlet.

I guess there's something wrong on my side. Maybe I forgot to clear the mason cache or something like that.

Cris



On 23/11/2015 09:40, Guadagnino Cristiano wrote:
Hi Shawn, and thank you for your support.

I did run the make upgrade-database.

Here is the rundown of the upgrade steps:


Upgrade from 4.2.12 to 4.4.0rc1 2015-11-04 11:17:07 32 seconds 4.4.0rc1

Upgrade from 4.2.12 to 4.3.0 2015-11-04 11:17:08 1 second 4.4.0rc1

Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.0/content 2015-11-04 11:17:09 0 seconds 4.4.0rc1

Upgrade from 4.3.0 to 4.3.1 2015-11-04 11:17:10 0 seconds 4.4.0rc1

Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.1 2015-11-04 11:17:10 0 seconds 4.4.0rc1

Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.1/content 2015-11-04 11:17:10 0 seconds 4.4.0rc1

Upgrade from 4.3.1 to 4.3.2 2015-11-04 11:17:10 0 seconds 4.4.0rc1

Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.2/content 2015-11-04 11:17:10 0 seconds 4.4.0rc1

Upgrade from 4.3.2 to 4.3.3 2015-11-04 11:17:11 0 seconds 4.4.0rc1

Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.3 2015-11-04 11:17:11 0 seconds 4.4.0rc1

Upgrade from 4.3.3 to 4.3.4 2015-11-04 11:17:11 0 seconds 4.4.0rc1

Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.4 2015-11-04 11:17:11 0 seconds 4.4.0rc1

Upgrade from 4.3.4 to 4.3.5 2015-11-04 11:17:11 1 second 4.4.0rc1

Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.5/content 2015-11-04 11:17:11 1 second 4.4.0rc1

Upgrade from 4.3.5 to 4.3.6 2015-11-04 11:17:12 1 second 4.4.0rc1

Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.6/content 2015-11-04 11:17:12 1 second 4.4.0rc1

Upgrade from 4.3.6 to 4.3.7 2015-11-04 11:17:13 0 seconds 4.4.0rc1

Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.7 2015-11-04 11:17:13 0 seconds 4.4.0rc1

Upgrade from 4.3.7 to 4.3.8 2015-11-04 11:17:13 4 seconds 4.4.0rc1

Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.8 2015-11-04 11:17:13 4 seconds 4.4.0rc1

Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.8/content 2015-11-04 11:17:17 0 seconds 4.4.0rc1

Upgrade from 4.3.8 to 4.3.9 2015-11-04 11:17:17 0 seconds 4.4.0rc1

Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.9/content 2015-11-04 11:17:17 0 seconds 4.4.0rc1

Upgrade from 4.3.9 to 4.3.10 2015-11-04 11:17:17 2 seconds 4.4.0rc1

Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.10 2015-11-04 11:17:17 1 second 4.4.0rc1

Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.10/content 2015-11-04 11:17:18 1 second 4.4.0rc1

Upgrade from 4.3.10 to 4.3.11 2015-11-04 11:17:19 0 seconds 4.4.0rc1

Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.11/content 2015-11-04 11:17:19 0 seconds 4.4.0rc1

Upgrade from 4.3.11 to 4.3.12 2015-11-04 11:17:19 0 seconds 4.4.0rc1

Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.12 2015-11-04 11:17:19 0 seconds 4.4.0rc1

Upgrade from 4.3.12 to 4.3.13 2015-11-04 11:17:19 20 seconds 4.4.0rc1

Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.13


Cris




Cristiano Guadagnino

Servizio Sistemi Dipartimentali, Periferici e DB
_______________________________
Creval Sistemi e Servizi Soc.Cons.P.A.
Gruppo bancario Credito Valtellinese
Via Trento, 22 - 23100 SONDRIO
tel +39 0342522172 - fax +39 0342522997
guadagnino.cristiano@creval.it<mailto:guadagnino.cristiano@creval.it>
www.creval.it<http://www.creval.it>

Il presente messaggio non è di natura personale ma inviato per esigenze lavorative; l’eventuale messaggio di risposta potrà essere conosciuto anche da altri soggetti diversi dall’originatore di questo messaggio per dette esigenze o per controllo aziendale. Questo messaggio, corredato dei relativi allegati, contiene informazioni da considerarsi strettamente riservate, ed è destinato esclusivamente al destinatario sopra indicato, il quale è l'unico autorizzato ad usarlo, copiarlo e, sotto la propria responsabilità, diffonderlo. Chiunque ricevesse questo messaggio per errore o comunque lo leggesse senza esserne legittimato è avvertito che trattenerlo, copiarlo, divulgarlo, distribuirlo a persone diverse dal destinatario è severamente proibito, ed è pregato di rinviarlo immediatamente al mittente distruggendone l'originale.

On 20/11/2015 17:04, Shawn Moore wrote:

Hi Cris,

On 2015年11月4日 at 6:45:19, Guadagnino Cristiano (guadagnino.cristiano@creval.it<mailto:guadagnino.cristiano@creval.it>) wrote:


Another problem: the new "Quick Search" portlet (now displaying as
"Queue List") does not appear in my "RT at a glance" page, even if I had
it before upgrade from RT 4.2.12.
[…]
Re-adding the portlet solves the problem, but this ought not to be a
necessary step.


Thank you for your report. However I’m unable to replicate the issue. We have an upgrade step (4.3.5) that should migrate Quick Search to the new name "Queue List". Did you run make upgrade-database? You can verify whether or not you did by visiting /Admin/Tools/Configuration.html and finding the section near the bottom called "RT upgrade history”. There should be a "Upgrade from 4.3.4 to 4.3.5” step listed there.



Cris


Thanks,
Shawn



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