Mailing List Archive

On Tue, Jul 7, 2015 at 8:01 AM, ARBEZ Christophe <christophe.arbez@gmail.com
> wrote:

> Hi all,
>
> I know it is not possible to edit some message in RT. So, I would like how
> you do for a comment if you make a mistake in the content or the time
> worked ?
>

You can update the ticket time after creating your txn. Perhaps that will
help?


> For example, in a project or intern tickets in your company.
> Is there an alternative to edit transactions like comments?
>

You could create an "Edit Content" link and add it to the txn links and
from there create a custom form. You'll need something like:

# {{{
# paper-trail auditor backdoor :)
# Needed to change the txn's time taken via EditBilling.html
package RT::Transaction;

use strict;
no warnings qw(redefine);

sub _Set {
my $self = shift;
$self->SUPER::_Set(@_);
}
# }}}

added to a loaded modules source. We do this for our billing stuff. We have
a module named RT-Site-UMN-Duluth-EFS which the above code snippet lives in
and a form named EditBilling.html which does the front-end work.

Cheers,

-m

Thanks for the answer !

I can update the ticket time obviously but, for me, it is less important
than the transaction time which allow me to see the time per person for a
ticket.

Oh it's great !

But where your module and your "EditBilling.html" are located ?
In a path like /usr/share/request-tracker4/html ?



*Christophe ARBEZ | Stagiaire développement*
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2015-07-07 22:22 GMT+02:00 Matt Zagrabelny <mzagrabe@d.umn.edu>:

>
> On Tue, Jul 7, 2015 at 8:01 AM, ARBEZ Christophe <
> christophe.arbez@gmail.com> wrote:
>
>> Hi all,
>>
>> I know it is not possible to edit some message in RT. So, I would like
>> how you do for a comment if you make a mistake in the content or the time
>> worked ?
>>
>
> You can update the ticket time after creating your txn. Perhaps that will
> help?
>
>
>> For example, in a project or intern tickets in your company.
>> Is there an alternative to edit transactions like comments?
>>
>
> You could create an "Edit Content" link and add it to the txn links and
> from there create a custom form. You'll need something like:
>
> # {{{
> # paper-trail auditor backdoor :)
> # Needed to change the txn's time taken via EditBilling.html
> package RT::Transaction;
>
> use strict;
> no warnings qw(redefine);
>
> sub _Set {
> my $self = shift;
> $self->SUPER::_Set(@_);
> }
> # }}}
>
> added to a loaded modules source. We do this for our billing stuff. We
> have a module named RT-Site-UMN-Duluth-EFS which the above code snippet
> lives in and a form named EditBilling.html which does the front-end work.
>
> Cheers,
>
> -m
>