Mailing List Archive

I'm happy to announce a Microsoft Windows installer for
RT 3.0.8, available at:

http://p4.elixus.org/snap/rt-3.0.8.exe
MD5 (rt-3.0.8.exe) = 181578ba5e1ab02bd22bbd9280a6b289

This version fixed the dreaded download failure problem,
and is based on:

rt-3.0.8
rt-elixus-9493 (TabbedUI, etc)
httpd-2.0.48
perl-5.8.2
mod_perl-1.99_12
mysql-4.0.15

The installation directory still must be:

C:\Program Files\OurInternet\Request Tracker

This version only supports sending mails via a SMTP gateway;
the "pop3-mailgate" wrapper is still untested and unlikely
to work out-of-the-box. Patches welcome!

If your local Exchange server is slow, users may notice
significant delays on requesting/approving/processing tickets.
In that case, please download the "emailrelay" program from
http://emailrelay.sourceforge.net/ and use its immediate-proxy
mode to listen on localhost:2500, and point RT to that address.

Upgrading should be straghtforward -- just run the installer.
However, a full backup of the "rt3" database is advised:

cd C:\Program Files\OurInternet\Common\mysql\bin
mysqldump -uroot -P8285 --add-drop-table rt3 > c:\rt3.txt

Afterwards, if upgrading does not work for any reason, you may
consider doing a "clean upgrade" by stopping the "Request Tracker"
service from the Apache Service Monitor (or the "Services"
system utility), close the Apache Services Monitor, and then
(assuming the installer is under C:\):

cd C:\Program Files\OurInternet\Common\mysql\bin
mysqladmin -uroot -P8285 shutdown
cd C:\Program Files
ren OurInternet OurInternet.old
start C:\rt-3.0.8.exe
cd C:\Program Files\OurInternet\Common\mysql\bin
mysql -uroot -P8285 rt3 < c:\rt3.txt

Enjoy!
/Autrijus/