We're extremely excited to announce the availability of RT 4.2.0rc1 -
the first release candidate for the next major version of RT.
We would be thrilled to hear your experiences installing or upgrading to
this release; the more feedback we get, the sooner the official release
of RT 4.2.0 can occur. Please be sure to review the upgrading
documentation available in docs/UPGRADING-4.2, as there are a number
of backward-incompatible changes that come along with the new
version number. Upgrading documentation is also available here:
http://www.bestpractical.com/docs/rt/4.2.0/UPGRADING-4.2.html
http://download.bestpractical.com/pub/rt/devel/rt-4.2.0rc1.tar.gz
http://download.bestpractical.com/pub/rt/devel/rt-4.2.0rc1.tar.gz.asc
3e82778fa3f820dd87c8c60e174aec5ce0fc643f rt-4.2.0rc1.tar.gz
4a8aac0a0d65fe9db94d89de0d56dd44ee4cbc1d rt-4.2.0rc1.tar.gz.asc
A partial list of the new features in RT 4.2.0 is included below. Many
of the new features will also be described and demoed in a series of
blog posts on http://blog.bestpractical.com/ in the coming weeks.
- Alex Vandiver, for Best Practical
* Much improved reporting via search result charting
- Multiple group by and statistic calculations in a table
- Time statistics such as average, minimum, and maximum durations
between Created and Resolved, Created and Started, Started and
Resolved, and more.
- More robust layout of charts
* Increased performance for searches and ticket pages
- Faster searches on all databases (especially Pg)
- Ticket pages load quicker
- Menus load before the rest of the page is loaded
- History is loaded asynchronously
- Faster serving of static assets
* Scrips per queue
- Apply scrips globally or ad-hoc to individual queues, a la custom
fields
- Less duplication of scrips and/or need for empty templates
* Custom field groupings
- Display CFs in configurable groupings (boxes) on the ticket
display/edit pages
- Includes arbitrary grouping names as well as standard ticket
groupings (Basics, Dates, People, Links, etc.)
* User summary pages
- Display information about users such as tickets, history, groups,
etc.
- An extended "More about requestors" page for any user
- Easy to get to via links and user search
* HTML templates enabled by default for new installs, available for
upgrades too
* History improvements
- Rich text/HTML messages are preferred for display by default
- Images are inlined with text in ticket history display instead of
presented at bottom
- Clickable users, tickets, articles, and other items
* Many interface improvements, such as:
- Per-user preferences for the dashboards which appear in the Home
menu
- Floating page menu for quicker access to ticket actions, subpages,
etc.
- Autocomplete for ticket links, including when merging
- Autocomplete available to self service users
- Improved CF and links display in search results
- Sticky simple search for quick search refinements
- Attachments on reply can no longer be mixed up when replying to
multiple tickets at once
- ReassignTicket right to assign tickets without stealing first;
useful for managers
* S/MIME support integrated with GnuPG support
- Decrypt and verify incoming GPG and SMIME messages
- Send all outgoing messages as either GPG or SMIME
* Migration tools
- Migrate from one database type to another (MySQL, Pg, Oracle)
- Merge multiple RT instances together
* Thousands of bug fixes; nearly 2000 commits totalling more than
250,000 lines of code changed.
_______________________________________________
rt-announce mailing list
rt-announce@lists.bestpractical.com
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-announce
the first release candidate for the next major version of RT.
We would be thrilled to hear your experiences installing or upgrading to
this release; the more feedback we get, the sooner the official release
of RT 4.2.0 can occur. Please be sure to review the upgrading
documentation available in docs/UPGRADING-4.2, as there are a number
of backward-incompatible changes that come along with the new
version number. Upgrading documentation is also available here:
http://www.bestpractical.com/docs/rt/4.2.0/UPGRADING-4.2.html
http://download.bestpractical.com/pub/rt/devel/rt-4.2.0rc1.tar.gz
http://download.bestpractical.com/pub/rt/devel/rt-4.2.0rc1.tar.gz.asc
3e82778fa3f820dd87c8c60e174aec5ce0fc643f rt-4.2.0rc1.tar.gz
4a8aac0a0d65fe9db94d89de0d56dd44ee4cbc1d rt-4.2.0rc1.tar.gz.asc
A partial list of the new features in RT 4.2.0 is included below. Many
of the new features will also be described and demoed in a series of
blog posts on http://blog.bestpractical.com/ in the coming weeks.
- Alex Vandiver, for Best Practical
* Much improved reporting via search result charting
- Multiple group by and statistic calculations in a table
- Time statistics such as average, minimum, and maximum durations
between Created and Resolved, Created and Started, Started and
Resolved, and more.
- More robust layout of charts
* Increased performance for searches and ticket pages
- Faster searches on all databases (especially Pg)
- Ticket pages load quicker
- Menus load before the rest of the page is loaded
- History is loaded asynchronously
- Faster serving of static assets
* Scrips per queue
- Apply scrips globally or ad-hoc to individual queues, a la custom
fields
- Less duplication of scrips and/or need for empty templates
* Custom field groupings
- Display CFs in configurable groupings (boxes) on the ticket
display/edit pages
- Includes arbitrary grouping names as well as standard ticket
groupings (Basics, Dates, People, Links, etc.)
* User summary pages
- Display information about users such as tickets, history, groups,
etc.
- An extended "More about requestors" page for any user
- Easy to get to via links and user search
* HTML templates enabled by default for new installs, available for
upgrades too
* History improvements
- Rich text/HTML messages are preferred for display by default
- Images are inlined with text in ticket history display instead of
presented at bottom
- Clickable users, tickets, articles, and other items
* Many interface improvements, such as:
- Per-user preferences for the dashboards which appear in the Home
menu
- Floating page menu for quicker access to ticket actions, subpages,
etc.
- Autocomplete for ticket links, including when merging
- Autocomplete available to self service users
- Improved CF and links display in search results
- Sticky simple search for quick search refinements
- Attachments on reply can no longer be mixed up when replying to
multiple tickets at once
- ReassignTicket right to assign tickets without stealing first;
useful for managers
* S/MIME support integrated with GnuPG support
- Decrypt and verify incoming GPG and SMIME messages
- Send all outgoing messages as either GPG or SMIME
* Migration tools
- Migrate from one database type to another (MySQL, Pg, Oracle)
- Merge multiple RT instances together
* Thousands of bug fixes; nearly 2000 commits totalling more than
250,000 lines of code changed.
_______________________________________________
rt-announce mailing list
rt-announce@lists.bestpractical.com
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-announce