Mailing List Archive: No data after update

No data after update

Aug 23, 2017, 9:41 PM

Post #1 of 4 (408 views)

Yesterday I upgraded from ntopng Pro [Small Business Edition] Edition v.3.1.170713 to v.3.1.170822, and now I see that no data is being collected. Nothing has been collected since yesterday morning, and I think this corresponds to the time that I did the upgrade.

Both nprobe and ntopng are running. How can I diagnose what's happening?

Peter Shute
_______________________________________________
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Ntop@listgateway.unipi.it
http://listgateway.unipi.it/mailman/listinfo/ntop

Re: No data after update [ In reply to ]

faranda at ntop

Aug 24, 2017, 3:45 AM

Post #2 of 4 (408 views)

Permalink

Hi Peter,

Please check out the ntopng log. It should contain some error message
pointing out the problem.

Regards,
Emanuele

On Thu, Aug 24, 2017 at 6:41 AM, Peter Shute <pshute@nuw.org.au> wrote:
> Yesterday I upgraded from ntopng Pro [Small Business Edition] Edition
> v.3.1.170713 to v.3.1.170822, and now I see that no data is being
> collected. Nothing has been collected since yesterday morning, and I
> think this corresponds to the time that I did the upgrade.
>
> Both nprobe and ntopng are running. How can I diagnose what's
> happening?
>
> Peter Shute
> _______________________________________________
> Ntop mailing list
> Ntop@listgateway.unipi.it
> http://listgateway.unipi.it/mailman/listinfo/ntop

Re: No data after update [ In reply to ]

pshute at nuw

Aug 28, 2017, 5:24 PM

Post #3 of 4 (404 views)

Permalink

In /var/log/ntopng/ntopng.log I see the message "Invalid or missing license file".

/etc/ntopng.license looks ok to me, but I see it's exactly one year old. Do I need to renew it?

It's a non profit license. I assume this has been triggered by me upgrading recently? Can I renew this myself?

> -----Original Message-----
> From: ntop-bounces@listgateway.unipi.it [mailto:ntop-
> bounces@listgateway.unipi.it] On Behalf Of Emanuele Faranda
> Sent: Thursday, 24 August 2017 8:45 PM
> To: ntop@unipi.it
> Subject: Re: [Ntop] No data after update
>
> Hi Peter,
>
> Please check out the ntopng log. It should contain some error message
> pointing out the problem.
>
> Regards,
> Emanuele
>
> On Thu, Aug 24, 2017 at 6:41 AM, Peter Shute <pshute@nuw.org.au> wrote:
>
>
> Yesterday I upgraded from ntopng Pro [Small Business Edition]
> Edition v.3.1.170713 to v.3.1.170822, and now I see that no data is being
> collected. Nothing has been collected since yesterday morning, and I think
> this corresponds to the time that I did the upgrade. Both nprobe and ntopng
> are running. How can I diagnose what's happening? Peter Shute
> _______________________________________________ Ntop mailing
> list Ntop@listgateway.unipi.it <mailto:Ntop@listgateway.unipi.it>
> http://listgateway.unipi.it/mailman/listinfo/ntop

_______________________________________________
Ntop mailing list
Ntop@listgateway.unipi.it
http://listgateway.unipi.it/mailman/listinfo/ntop

Re: No data after update [ In reply to ]

faranda at ntop

Aug 29, 2017, 1:11 AM

Post #4 of 4 (404 views)

Permalink

Hi, in order to renew the licence, please send me your licence number
and your system id at faranda@ntop.org

Regards,
Emanuele

On Tue, Aug 29, 2017 at 2:24 AM, Peter Shute <pshute@nuw.org.au> wrote:
> In /var/log/ntopng/ntopng.log I see the message "Invalid or missing
> license file".
>
> /etc/ntopng.license looks ok to me, but I see it's exactly one year
> old. Do I need to renew it?
>
> It's a non profit license. I assume this has been triggered by me
> upgrading recently? Can I renew this myself?
>
>> -----Original Message-----
>> From: ntop-bounces@listgateway.unipi.it [mailto:ntop-
>> bounces@listgateway.unipi.it] On Behalf Of Emanuele Faranda
>> Sent: Thursday, 24 August 2017 8:45 PM
>> To: ntop@unipi.it
>> Subject: Re: [Ntop] No data after update
>>
>> Hi Peter,
>>
>> Please check out the ntopng log. It should contain some error
>> message
>> pointing out the problem.
>>
>> Regards,
>> Emanuele
>>
>> On Thu, Aug 24, 2017 at 6:41 AM, Peter Shute <pshute@nuw.org.au>
>> wrote:
>>
>>
>> Yesterday I upgraded from ntopng Pro [Small Business Edition]
>> Edition v.3.1.170713 to v.3.1.170822, and now I see that no data is
>> being
>> collected. Nothing has been collected since yesterday morning, and
>> I think
>> this corresponds to the time that I did the upgrade. Both nprobe
>> and ntopng
>> are running. How can I diagnose what's happening? Peter Shute
>> _______________________________________________ Ntop mailing
>> list Ntop@listgateway.unipi.it <mailto:Ntop@listgateway.unipi.it>
>> http://listgateway.unipi.it/mailman/listinfo/ntop
>
> _______________________________________________
> Ntop mailing list
> Ntop@listgateway.unipi.it
> http://listgateway.unipi.it/mailman/listinfo/ntop