Advanced
Mailing List Archive

Mailing List Archive

  1. Home >
  2. NTop>
  3. Users
Help with license (maintenance upgrade)
eddy.minet at rsi-informatique
Jun 20, 2017, 8:17 AM
Post #1 of 7 (1587 views)
Permalink
Hi, I've just bought a maintenance renewal for an old licence (2015).
I follow the steps to get the < maintenance renewal discount > by setting the original order id in < discount code >
I get a new orderid
But when I want to generate the new licence file (https://shop.ntop.org/mkntopng) I get this message :

with new order id : < The systemId XXXXXX was not purchased in orderId XXXX: please go back and specify a valid systemId. >
with the old order id : < The orderId XXXXXX has already created 1 licenses: no more licenses left (1 in total). >

Where to get help with this ??
Re: Help with license (maintenance upgrade) [ In reply to ]
loudpedallabs at gmail
Jun 20, 2017, 8:10 PM
Post #2 of 7 (1587 views)
Permalink
I would appreciate an answer to this question too - I’m getting ready to
renew an expired ntopng pro license. If there’s any tricks to it, best to
hear it all now.

Many thanks!

On Tue, Jun 20, 2017 at 8:17 AM, Eddy Minet <eddy.minet@rsi-informatique.fr>
wrote:

> Hi, I’ve just bought a maintenance renewal for an old licence (2015).
>
> I follow the steps to get the « maintenance renewal discount » by setting
> the original order id in « discount code »
>
> I get a new orderid
>
> But when I want to generate the new licence file (https://shop.ntop.org/
> mkntopng) I get this message :
>
>
>
> with new order id : « The systemId XXXXXX was not
> purchased in orderId XXXX: please go back and specify a valid systemId. »
>
> with the old order id : « The orderId XXXXXX has already
> created 1 licenses: no more licenses left (1 in total). »
>
>
>
> Where to get help with this ??
>
> _______________________________________________
> Ntop mailing list
> Ntop@listgateway.unipi.it
> http://listgateway.unipi.it/mailman/listinfo/ntop
>
Re: Help with license (maintenance upgrade) [ In reply to ]
loudpedallabs at gmail
Jun 20, 2017, 8:10 PM
Post #3 of 7 (1587 views)
Permalink
I would appreciate an answer to this question too - I’m getting ready to
renew an expired ntopng pro license. If there’s any tricks to it, best to
hear it all now.

Many thanks!

On Tue, Jun 20, 2017 at 8:17 AM, Eddy Minet <eddy.minet@rsi-informatique.fr>
wrote:

> Hi, I’ve just bought a maintenance renewal for an old licence (2015).
>
> I follow the steps to get the « maintenance renewal discount » by setting
> the original order id in « discount code »
>
> I get a new orderid
>
> But when I want to generate the new licence file (https://shop.ntop.org/
> mkntopng) I get this message :
>
>
>
> with new order id : « The systemId XXXXXX was not
> purchased in orderId XXXX: please go back and specify a valid systemId. »
>
> with the old order id : « The orderId XXXXXX has already
> created 1 licenses: no more licenses left (1 in total). »
>
>
>
> Where to get help with this ??
>
> _______________________________________________
> Ntop mailing list
> Ntop@listgateway.unipi.it
> http://listgateway.unipi.it/mailman/listinfo/ntop
>
Re: Help with license (maintenance upgrade) [ In reply to ]
deri at ntop
Jun 21, 2017, 3:04 AM
Post #4 of 7 (1586 views)
Permalink
Hi Eddy
I will send you a private reply on this matter

Luca

> On 20 Jun 2017, at 11:17, Eddy Minet <eddy.minet@rsi-informatique.fr> wrote:
>
> Hi, I’ve just bought a maintenance renewal for an old licence (2015).
> I follow the steps to get the « maintenance renewal discount » by setting the original order id in « discount code »
> I get a new orderid
> But when I want to generate the new licence file (https://shop.ntop.org/mkntopng <https://shop.ntop.org/mkntopng>) I get this message :
>
> with new order id : « The systemId XXXXXX was not purchased in orderId XXXX: please go back and specify a valid systemId. »
> with the old order id : « The orderId XXXXXX has already created 1 licenses: no more licenses left (1 in total). »
>
> Where to get help with this ??
> _______________________________________________
> Ntop mailing list
> Ntop@listgateway.unipi.it <mailto:Ntop@listgateway.unipi.it>
> http://listgateway.unipi.it/mailman/listinfo/ntop <http://listgateway.unipi.it/mailman/listinfo/ntop>
Re: Help with license (maintenance upgrade) [ In reply to ]
deri at ntop
Jun 21, 2017, 3:04 AM
Post #5 of 7 (1586 views)
Permalink
Hi Eddy
I will send you a private reply on this matter

Luca

> On 20 Jun 2017, at 11:17, Eddy Minet <eddy.minet@rsi-informatique.fr> wrote:
>
> Hi, I’ve just bought a maintenance renewal for an old licence (2015).
> I follow the steps to get the « maintenance renewal discount » by setting the original order id in « discount code »
> I get a new orderid
> But when I want to generate the new licence file (https://shop.ntop.org/mkntopng <https://shop.ntop.org/mkntopng>) I get this message :
>
> with new order id : « The systemId XXXXXX was not purchased in orderId XXXX: please go back and specify a valid systemId. »
> with the old order id : « The orderId XXXXXX has already created 1 licenses: no more licenses left (1 in total). »
>
> Where to get help with this ??
> _______________________________________________
> Ntop mailing list
> Ntop@listgateway.unipi.it <mailto:Ntop@listgateway.unipi.it>
> http://listgateway.unipi.it/mailman/listinfo/ntop <http://listgateway.unipi.it/mailman/listinfo/ntop>
Re: Help with license (maintenance upgrade) [ In reply to ]
loudpedallabs at gmail
Jun 24, 2017, 7:11 PM
Post #6 of 7 (1573 views)
Permalink
May I surmise then that the online docs on how to renew a license are
correct and Eddy just had a special case? Just wondering as I’m about to
do it myself.

Many thanks Luca & company.

On Wed, Jun 21, 2017 at 3:04 AM, Luca Deri <deri@ntop.org> wrote:

> Hi Eddy
> I will send you a private reply on this matter
>
> Luca
>
> On 20 Jun 2017, at 11:17, Eddy Minet <eddy.minet@rsi-informatique.fr>
> wrote:
>
> Hi, I’ve just bought a maintenance renewal for an old licence (2015).
> I follow the steps to get the « maintenance renewal discount » by setting
> the original order id in « discount code »
> I get a new orderid
> But when I want to generate the new licence file (https://shop.ntop.org/
> mkntopng) I get this message :
>
> with new order id : « The systemId XXXXXX was not
> purchased in orderId XXXX: please go back and specify a valid systemId. »
> with the old order id : « The orderId XXXXXX has already
> created 1 licenses: no more licenses left (1 in total). »
>
> Where to get help with this ??
> _______________________________________________
> Ntop mailing list
> Ntop@listgateway.unipi.it
> http://listgateway.unipi.it/mailman/listinfo/ntop
>
>
>
> _______________________________________________
> Ntop mailing list
> Ntop@listgateway.unipi.it
> http://listgateway.unipi.it/mailman/listinfo/ntop
>
Re: Help with license (maintenance upgrade) [ In reply to ]
loudpedallabs at gmail
Jun 24, 2017, 7:11 PM
Post #7 of 7 (1573 views)
Permalink
May I surmise then that the online docs on how to renew a license are
correct and Eddy just had a special case? Just wondering as I’m about to
do it myself.

Many thanks Luca & company.

On Wed, Jun 21, 2017 at 3:04 AM, Luca Deri <deri@ntop.org> wrote:

> Hi Eddy
> I will send you a private reply on this matter
>
> Luca
>
> On 20 Jun 2017, at 11:17, Eddy Minet <eddy.minet@rsi-informatique.fr>
> wrote:
>
> Hi, I’ve just bought a maintenance renewal for an old licence (2015).
> I follow the steps to get the « maintenance renewal discount » by setting
> the original order id in « discount code »
> I get a new orderid
> But when I want to generate the new licence file (https://shop.ntop.org/
> mkntopng) I get this message :
>
> with new order id : « The systemId XXXXXX was not
> purchased in orderId XXXX: please go back and specify a valid systemId. »
> with the old order id : « The orderId XXXXXX has already
> created 1 licenses: no more licenses left (1 in total). »
>
> Where to get help with this ??
> _______________________________________________
> Ntop mailing list
> Ntop@listgateway.unipi.it
> http://listgateway.unipi.it/mailman/listinfo/ntop
>
>
>
> _______________________________________________
> Ntop mailing list
> Ntop@listgateway.unipi.it
> http://listgateway.unipi.it/mailman/listinfo/ntop
>

©2024 GT.net. A Gossamer Threads company.
5th Floor, 455 Granville St., Vancouver, BC V6C 1T1, Canada | Legal